Vaja

Thank you for your message — we really appreciate you taking the time to share your experience. Great to hear everything arrived quickly to the Netherlands and that the case is taking your iPhone to the next level — that’s exactly what we aim for. And thank you as well for your perspective on the reviews. Feedback, both positive and critical, helps us keep improving. Enjoy your case, and we’re here if you ever need anything.

Hi Marc, Thank you for sharing your experience — I’m really sorry to hear how the case has aged over time. What you’re describing is certainly not the result you were expecting, and I understand how disappointing it must be, especially when compared to other products you’ve used. Our leathers are designed to develop character with use, but they should always maintain a look and feel that reflects the quality of the product. From your description, it sounds like this didn’t meet that expectation. I’d really like to take a closer look at your case and understand exactly what happened here. Please reach out to me directly at [email protected] with your order details, and I’ll personally review this with you and see how we can help. Best regards, Vaja Customer Care

Hi Steve, thank you for the feedback — and glad you've been happy with our products. We hear you. Waiting around for a signature delivery is genuinely inconvenient, and we understand the frustration. For orders above a certain value, we do require a signature to make sure your purchase arrives safely and doesn't get left unattended — it's a protection we put in place for our customers. That said, we know it adds a step, and we should be communicating that more clearly at checkout so there are no surprises. If you'd like to arrange a more convenient delivery window or pickup option, please reach out to us at [email protected] and we'll be happy to help sort it out. Thanks again for being a Vaja customer.