# VisaHQ 评价与评分 > 来源: OK.one — https://ok.one/review/www.visahq.com - 域名: www.visahq.com - 分类: 法律服务与政府 - 综合评分: 4.0 / 5 (100 条评价) - 评分分布 5→1 星: 65% / 9% / 4% / 4% / 18% - 所在地: United States - 数据更新: 2026-08-12 VisaHQ（www.visahq.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 100 条用户评价，属于法律服务与政府分类，口碑良好。74% 的评价为 4 星及以上，18% 为 1 星；商家回复了 73% 的差评。数据最后更新于 2026-08-12。 ## 最新评价(第 1/5 页) ### ★★★★★ VisaHQ 在帮助……电子签证方面做得非常出色 - Brother Warren · 2026-07-28 VisaHQ 在帮助我申请电子签证方面做得非常出色。工作人员很专业，能够快速回复您的疑虑。我很感谢他们的服务。 ### ★★★★★ 我非常感谢这个人…… - Zaoli Zhang · 2026-07-13 我非常感谢这个人在我申请入境卡期间提供的巨大帮助。 ### ★★★★★ 非常方便，Menna Salem 非常方便。 - Saw Tint Wai · 2026-07-07 非常方便，Menna Salem 在整个过程中非常有帮助。签证在两天内获得批准（周六和周日除外） ### ★☆☆☆☆ 提防 - Dragan Radulovic · 2026-06-30 提防！ VisaHQ.co 是骗局！他们会拿走你的钱，提供虚假信息，然后在你寻求帮助时忽略你的消息。 > 商家回复 (2026-06-30): Thank you for sharing your feedback. We are sorry to hear that you felt disappointed with your experience. We take concerns about communication and transparency very seriously. Our goal is to provide customers with reliable guidance throughout their visa application process, including helping them understand requirements, prepare the necessary documents, avoid common mistakes, and navigate appointment procedures where applicable. Visa processes can vary significantly by destination, and in some cases embassies or consulates require applicants to complete certain steps themselves, such as attending an appointment or submitting documents in person. Our role is to support and guide customers through those requirements, rather than replace government authorities’ processes. We also want to clarify that if a customer feels our level of assistance does not meet their expectations, they are welcome to contact us and request a refund. We stand behind our services and will work with customers to resolve concerns fairly. We would appreciate the opportunity to review what happened in your case and address any specific issues. Please contact our support team with your order details so we can investigate and assist further. Thank you again for your feedback — it helps us improve the clarity of our services and communication. ### ★★★★★ 优秀的体验 - Firas Altaweel · 2026-06-27 我在 Visa 总部的服务中获得了极好的体验。该团队专业、高效，并在整个过程中随时向我通报情况。特别感谢 Adham 的出色支持和专业精神。他非常细心地处理我的案件，超出了我的预期，使整个过程顺利且无压力。强烈推荐给任何寻求可靠服务和卓越客户服务的人。继续努力！ > 商家回复 (2026-06-30): Thank you for sharing your experience. We're sorry to hear that your trip did not go as planned. Based on our records, we contacted you shortly after your consultation was submitted in March and requested the documents needed to review your travel plans. At that time, you let us know that you did not have any questions and would reach out closer to your departure date. When you contacted us again just two days before your trip, we immediately reviewed your case and discovered that your travel documents did not meet the entry requirements. We promptly contacted the embassy on your behalf to explore whether an expedited solution was possible and advised you of the correct requirements. Unfortunately, you chose to travel using documents that we had explained were not sufficient for entry. We understand how disappointing this situation was, but we cannot recommend traveling with documents that do not satisfy the destination country's immigration requirements. Our goal is always to provide accurate guidance and help travelers avoid issues at the border. We appreciate your feedback and remain available if you would like to discuss your case further with our team. ### ★☆☆☆☆ 可疑的生意 - Andrew Ehab · 2026-06-27 为了透明起见，我从一开始就诚实地说我没有使用他们的任何付费服务。也就是说，这一定是我在互联网上看到的最阴暗的网站之一。首先，糟糕的客户服务，他们似乎一直很恼火，只想一个人呆着。对 Whatsapp 和他们的实时聊天也持同样的态度。其次，他们在网站上的措辞方式具有误导性。简而言之，他们什么也没做。你付钱给他们，你准备你的文件，然后你自己去大使馆提交文件。当我在实时聊天中交谈时，代理人是这样说的（我们根据一般可用性提供咨询和预约），但是在网站上或付款之前没有提到他们所做的只是“咨询”，事实上，他们的措辞就好像您向他们提交文件并在线获得签证一样，我100%肯定很多人在这种假设下付款只是为了发现骗局。不管怎样，如果我要给出一个建议，我首先会说解雇所有客户服务代表并雇用专业人员，而不是那些一边做指甲一边表现出这种漫不经心态度的青少年。也许服务本身是值得付费的，但是到底怎么会有人知道这一点或相信你进行如此糟糕的沟通呢？ > 商家回复 (2026-06-30): Thank you for taking the time to share such detailed feedback. We appreciate your transparency and the opportunity to address your concerns. We are sorry to hear that your experience with our communication did not meet your expectations. Customer support quality is extremely important to us, and we take comments about tone, responsiveness, and clarity seriously. We are continuously working with our teams to ensure every interaction is professional, helpful, and respectful. Regarding our services, we would like to clarify that VisaHQ offers different types of visa assistance depending on the destination and application requirements. For services where an embassy or consulate requires the applicant to submit documents or attend an appointment in person, our role is to guide and support the applicant through the process. This includes helping prepare the required documentation, identifying common issues that may affect an application, assisting with appointment scheduling where available, and preparing applicants for the next steps. We understand that the distinction between visa assistance and direct visa issuance can sometimes be unclear, and your feedback about making our service descriptions more transparent is valuable. We are reviewing our website messaging and customer communications to make sure expectations are clearly set before purchase. Thank you again for sharing your concerns. Feedback like this helps us identify areas where we can improve and provide a better experience for our customers. ### ★★★★☆ 客户服务非常有帮助 - Enrique C. · 2026-06-26 客户服务非常有帮助、快速且有效。我在过去一两个月内用它办理了 10 个签证，我对结果非常满意，考虑到这个过程很烦人。 有几个方面可以改进。 我必须在申请表中重新输入我已经填写的申请人资料中的一些信息。对于单次签证申请来说这并不是什么大问题，但由于我是为四个人申请两份签证，多次复制粘贴相同的信息就变得有点不方便。 使用一张签证（纳米比亚）时，我在上传图像（护照和照片）时遇到了一些问题，因为它们最初放置在错误的字段中。我必须删除并重新上传它们才能正确显示。 此外，我最初使用公司帐户并添加了我自己的电子邮件地址来接收应用程序的更新。然而，我没有收到任何电子邮件——所有内容都发送到原始帐户，他们必须将消息转发给我。 我最终创建了自己的帐户来避免这个问题。此后，我是唯一一个收到其他申请人的电子邮件更新的人。我相信每个申请人至少应该收到签证批准通知。 谢谢你！ > 商家回复 (2026-06-26): Dear Enrique, Thank you very much for taking the time to share such detailed and constructive feedback. We truly appreciate your kind words about our customer service and are grateful for your continued trust in us for multiple visa applications. Your suggestions regarding the application form, document upload experience, and notification settings are extremely valuable. We have forwarded all of these points to our IT and product teams for review, fixes, and improvements. We understand how important a smooth and efficient process is, especially when managing multiple applications, and your feedback will help us make the experience better for all customers. An updated version with these improvements is expected soon. Thank you again for your patience, support, and for helping us continue to improve. ### ★★★★☆ 成功！ - Julie · 2026-06-23 VisaHQ 成功地及时获得了我的签证，并在需要时与我沟通问题和其他文件请求。 ### ★☆☆☆☆ 虚假的承诺，被拒绝的签证，他们对我进行了鬼魂攻击。 - Akateshi PG · 2026-06-20 我只是因为政府官方网站瘫痪才使用了VisaHQ，但我对此深感遗憾。他们明确宣称他们会事先审查您的所有文件和照片，并承诺如果有问题，他们不会提交申请。 尽管如此，我的签证还是被拒绝了，而且没有任何解释。我经常出差，以前在签证方面从来没有遇到过问题，所以这种拒绝是没有意义的。最糟糕的部分是他们的客户服务。当我伸手寻求答案并找出他们所谓“检查”的文件出了什么问题时，他们完全忽略了我。 他们很乐意拿走你的钱，但当他们的“专家审查”失败时，他们就会对你不闻不问。避免它们并寻找另一种申请方式。 订单号：GB893515 > 商家回复 (2026-06-22): We are sorry to hear about your frustration and understand how disappointing it is to have a visa application refused, especially when you were relying on the process to go smoothly. We reviewed your case and would like to clarify what happened. Your Morocco eVisa application was reviewed and submitted following our standard procedures. Unfortunately, the final decision on whether to approve or refuse a visa is made solely by the Moroccan authorities, and we were not provided with a specific reason for the refusal. Like many governments, the Moroccan authorities do not disclose detailed refusal explanations to applicants or third-party service providers. As soon as we received the rejection notice from the Moroccan government, our team proactively notified you on June 18. When you contacted our support team over the weekend asking for additional information, your request was addressed the following business morning, on June 22, with an explanation that no refusal details had been provided by the authorities. We understand that not having a clear reason for a refusal is frustrating, but this decision was made by the Moroccan immigration authorities and was not caused by a document review or submission error from our side. We appreciate your feedback regarding response timing and will continue working to improve our support availability. We are sorry that we could not provide the outcome you hoped for and wish you the best with your future travels. Sincerely, VisaHQ Team ### ★★★★★ 我对你们签证服务的体验非常棒。过程很快 - Ladis_Tony Ndong · 2026-06-17 我对你们签证服务的体验非常棒。整个过程快速、高效，而且工作人员始终非常专业。 ​我一定会向其他人推荐您的服务，并且将来会毫不犹豫地再次与您合作。 ​真诚的， 拉迪斯劳·恩东 ### ★★★★★ 我自己做这件事没有成功 - Lucy West · 2026-06-16 我自己做这件事没有成功。然后有人推荐了 VisaHQ。这个过程既简单又有效。非常感谢他们。 ### ★☆☆☆☆ 误导性做法。推高风险的“签证购物”然后忽略了我。未来的旅行者需要非常...... - Kevin Knill · 2026-06-12 未来的旅行者需要对这家公司非常小心。虽然他们的网站宣传的是一项直接收费的服务，但他们在幕后的实际建议却对您的旅行历史构成了真正的风险。 当我最初打电话给他们询问全家去法国度假时，代理人立即试图引导我“购买签证”——迫使我申请葡萄牙签证，仅仅是因为预约更容易。这直接违反了申根规则。看看他们在其他评论平台上经过验证的反馈，这显然是一个系统性的商业模式。我最近在 Reviews.io 上发现了一篇评论，一位名叫 Lizalyn 的客户公开感谢一位名叫 Jenny 的代理人，将他们的申请从西班牙签证转为克罗地亚签证，只是为了绕过预约积压。 当我随后通过电子邮件联系他们并要求书面确认他们在接受我的不可退款付款之前实际上会获得合法的法国 TLScontact 插槽时，他们完全把我吓跑了。他们拒绝回复电子邮件。他们似乎很乐意拿你的钱来做基本的文书工作，但当你要求对实际目的地负责或拒绝从事非法签证购物时，他们就会走开。完全不专业。 更新他们的回复： 我们必须明确一点：这家公司所说的“调整旅行计划”实际上是公开邀请进行签证欺诈。 建议家庭在预订法国实际假期时通过葡萄牙或克罗地亚等国家申请签证直接违反了严格的申根规则。这种鲁莽的建议在现实世界中造成的后果是毁灭性的。毫无戒心的旅行者可能会在边境被拒绝、被驱逐出境、损失数千英镑，并永久毁掉他们的旅行历史。 > 商家回复 (2026-06-13): We are sorry to hear that you feel this way, however we would like to clarify how Schengen visa appointment assistance works in practice. Our goal has always been to help travelers obtain visas in time for their planned trips. Unfortunately, appointment availability varies significantly between Schengen countries, with some destinations having extremely long waiting times while others may have earlier availability. This is why we monitor appointment systems across Schengen countries and discuss available options with travelers. In many cases, travelers have a choice: they can wait months for an appointment at their originally selected destination, or they can adjust their travel plans and apply through a country where appointments are realistically available sooner. This is not about ignoring Schengen rules — it is about helping clients understand the practical options available when appointment delays make their original plans impossible. Of course, if a traveler prefers to keep their exact itinerary and destination without any flexibility, that is absolutely their choice. However, in that situation, travel dates often cannot be guaranteed in advance because they depend entirely on the availability of appointments. We also want to clarify that we do not advise clients to provide false information or submit applications that do not comply with Schengen requirements. Every applicant remains responsible for ensuring their application reflects their genuine travel plans and circumstances. We regret that we were unable to meet your expectations and wish you the best with your future travels. ### ★☆☆☆☆ 我有很多 pr9blem 请求 2… - AIRNATION · 2026-06-10 我有太多问题需要申请 2 个签证，花了两周时间才获得贝宁和多哥的适当签证。 首先，我没有获得假签证，我被困在布鲁塞尔，不得不去伊斯坦布尔等待另一个签证 我只收到了北京签证，花了很长时间才收到多哥签证 他们向我收费 167.12和160.37 仅限两种签证 几天后收到一个假签证，又收到一个真签证，这整个签证应用程序都是骗局，他们偷了我的钱，从来没有寄出我的第二张签证，还向我收费，他们给了我一张假签证，这毁了我的整个旅行，而且花了很多时间，无论如何，NO5 都不能去多哥。 5O 补偿我 人们永远不会通过这个应用程序去 T9 贝宁 O4 TOG9 签证是假的 > 商家回复 (2026-06-12): We’re sorry to hear about your experience and understand your frustration. We always aim to help our clients complete their visa applications successfully, and we take concerns like this seriously. In this case, we were able to successfully assist with the Benin visa application, even while you were experiencing difficulties accessing your account from Turkey. Our team worked directly with you by email to collect the required information and complete the process. Unfortunately, the Togo visa application could not be submitted because the required government application conditions were not met. The documents provided included a passport photo that did not meet the official requirements, and the required proof of travel could not be provided. Our team explained the issue and offered options, including cancellation and a refund where applicable, but we did not receive a response before this review was posted. We are always happy to work with clients to resolve issues and find a fair solution. We encourage you to contact us directly so we can revisit your case and assist further. ### ★★★★★ 我想强调一下优秀的… - ZA KORI ROMELL ERNEST · 2026-06-10 我想强调所收到的优质服务。该流程的每个阶段都敏捷、清晰且高效。该平台非常人性化、直观、易用，极大地方便了应用程序的管理。 我衷心感谢所提供的关注和系统的效率，这使得这次体验非常令人满意。 ### ★★★★★ 这太简单了，我简直不敢相信…… - CS · 2026-06-04 这太简单了，我简直不敢相信这是真的！在官方政府网站上遇到了麻烦，但 VisaHQ 处理得很好。非常快速的周转和非常易于使用的平台。 ### ★★★★★ 支持团队很棒！ - Nick · 2026-05-26 支持团队非常乐意帮助回答我的问题并确保我的申请正确并尽快通过 ### ★★★★☆ 优质的服务...糟糕的网站 - Michelle Antonio · 2026-05-24 唯一阻止 5 星评级的是绝对令人沮丧的网站功能。花了几个小时才能完成，因为它经常会说页面不完整，但不会指示哪个字段导致页面不完整（在大多数网站上，如果需要某个字段，则会以红色指示该字段是必填的）。我从众多客户服务人员那里了解到，通常可选字段仍然需要输入一些文字才能使表格“完整”。此外，还有几次网站干脆拒绝接受选择，并且无法更改答案。我必须与几位客户服务代表合作，让他们最终进行更改，即使他们进行了更正，它在我的界面上看起来也不正确，这会带来很大的压力，因为我们显然正在查看相同的表单，但看到的内容却不同。对于一个要求精确和准确的申请流程来说，这会带来很大的压力，因为我永远无法 100% 确信我的答案被准确记录或提交的内容是准确的。如果我的旅行社没有推荐 VisaHQ，我肯定会转向其他供应商。 我给 4 星而不是 2 星评级的唯一原因是因为在聊天服务上回复的客户服务代表非常棒 - 超级耐心、超级敏感、超级详细。他们提出了正确的问题，以消除我的担忧并纠正我的申请字段。遗憾的是，他们必须如此努力地工作，因为网站界面的构建如此糟糕，并且存在如此多的技术故障。 经过几个小时的辛苦来回，我的护照申请被分配给了一位代理人，布列塔尼·马拉马拉（Brittany Maramara）。她很出色。她的沟通非常详细且反应灵敏，让我后半段的经历减轻了很多压力。一旦我开始与她合作，我开始更有信心 VisaHQ 能够正确处理我的申请。我非常欣赏她的专业精神、细心和每一步的反应。 > 商家回复 (2026-06-13): Dear Michelle, Thank you for taking the time to leave such detailed and constructive feedback. It is genuinely rare to receive a review that clearly explains both the positive and negative aspects of an experience, and we truly appreciate the honesty. We have carefully reviewed your comments and used your feedback to identify areas where our system could be improved. Based on this, our team has already made updates and the improved version is currently in testing. We expect to roll these improvements out live next week. Feedback like yours helps us build a better service for all travelers, and we are grateful that you took the time to share your experience in such a thoughtful way. Thank you again for helping us improve. ### ★★☆☆☆ 我们度过了一段非常困难的时期…… - Tracey · 2026-05-21 我们很难获得进入澳大利亚和新西兰的签证。下载了多次护照照片，我们被告知再试一次......，一个县的黑色背景，另一个县的白色背景。花了永远！此外，当我们已经登上从澳大利亚到新西兰的游轮时，当我们被告知没有新西兰下船的签证时，我们感到惊慌失措！船告诉我们，该签证是通过新西兰机场过境的，而不是进入该国的旅游签证。我们被收取了过境签证费用（从未报销），并且不得不快速申请旅游签证。船告诉我们，如果我们没有及时拿到签证..，我们必须在澳大利亚最后一个港口下船！我们在座位边缘度过了 24 个多小时！幸运的是签证通过了，NCL 能够留住我们，在新西兰游轮结束后我们就被允许下船。 > 商家回复 (2026-06-13): Dear Tracey, We are very sorry to hear about the stress and uncertainty you experienced during your cruise. We completely understand how worrying it must have been to learn while already traveling that there was an issue with your New Zealand entry authorization, especially with the possibility of having to leave the cruise. After reviewing your case, we identified that the incorrect New Zealand visa/authorization type was submitted for your travel circumstances. This was our mistake, and we sincerely apologize for the impact it had on your trip. The application should have been reviewed more carefully against your actual travel itinerary and entry requirements. We are glad to hear that the correct authorization was ultimately issued in time and that you were able to complete your cruise and disembark in New Zealand as planned. However, we recognize that the additional stress and emergency application process should never have been part of your journey. We have used this case as a training and quality-control example to strengthen our internal review procedures, especially for travelers with complex itineraries such as cruises, where transit and entry requirements can differ significantly. Thank you for sharing your experience. We appreciate your patience and sincerely regret that we fell short in this case. ### ★☆☆☆☆ 避开 VisaHQ——沟通不畅、错过预约和错过旅行 - Elbie Kruger · 2026-05-14 三周前与 VisaHQ 合作，协助预订德国签证。这次经历从开始到结束都非常令人失望。我们的顾问迪娜在整个过程中没有主动沟通，两周内多封电子邮件都没有得到回复。尽管所有文件都已准备就绪，但她未能参加 VisaHQ 自行预订的咨询会议。完全缺乏反馈或更新意味着我们完全由于没有获得签证而错过了我们的旅行。虽然我们知道不能保证获得签证预订，但服务和沟通水平远低于任何客户的期望，特别是对于 200 欧元的费用。强烈建议其他人去其他地方看看。 ### ★☆☆☆☆ 服务很差很慢而且我旅行前没有签证 - Michela Taufer · 2026-05-14 我强烈反对使用这项服务。它速度慢、容易出错且不可靠。根据我的经验，它未能成功交付签证，而且收取的费用远远高于我计划访问的国家的官方网站直接申请的费用。 --- - 全部评价与筛选: https://ok.one/review/www.visahq.com - JSON 接口: https://ok.one/api/companies/www.visahq.com - 评分口径与数据来源: https://ok.one/methodology/