WT Rawleigh 回复2023-08-04Dear Mary Jo,
We apologize for the delay in the delivery of your FedEx parcel. At Rawleigh, we strive to ensure that our customers have a positive experience and that their orders arrive on time.
Normally, we ship orders within one business day and it takes 7-14 business days for delivery. However, the parcel was held at the FedEx hub for an additional day, which resulted in the delay. Typically, FedEx holds parcels at their hub over weekends and is back in transit the following business day. Once an order leaves our warehouse, the courier's transit time is beyond our control and sometimes unforeseen weather-related issues may cause delays that we might not be not aware of.
We are committed to providing you with exceptional service and exceeding your expectations in the future. Our customer service team will contact you to confirm that your order arrived in perfect condition. If you have any further questions or comments, please do not hesitate to contact us at 866-354-8384. Once again, we apologize for the inconvenience and frustration that this may have caused you. We value your business and look forward to the opportunity to serve you better in the future.
Best Regards,
W.T. Rawleigh