We deny these allegations in full. The claims made here are false and materially misleading.
Due to documented misconduct and repeated violations of platform and regulatory standards, this carrier’s USDOT authority was cancelled and their Central Dispatch account was blocked by the respective authorities. These actions were taken independently based on verified records.
At no time did we impersonate a customer or engage in harassment. All communications were professional and directly related to obtaining accurate shipment updates after the carrier provided inconsistent information.
We maintain complete documentation supporting our position and have submitted the same through the appropriate dispute channels.
Thank you for your detailed feedback! We’re thrilled to hear that Zach provided a great experience, keeping you informed and delivering ahead of schedule. We aim to offer transparency, and we’re glad the process met your expectations. Having Zach’s number saved in your phone is the highest compliment, and we look forward to assisting you with all your future transport needs!
