沟通不畅导致交货延迟
我5月4日提交了订单，并支付了快递费用。我提交了订单，预计会在 5 月 10 日之前收到他们网站上的通知。直到12号联系我，他们才回复我说订单还没有开始。我问他们是否可以取消，直到订单发货为止。我需要衬衫在 20 号之前到达，但是它们在 22 号到达。他们现在才回复我，因为我在 Paypal 上提出了争议。他们声称他们在到达时间之前让我知道，但事实并非如此。我现在正在等待，看看我的钱会发生什么，因为他们没有履行他们在网站上的承诺。
xteamwear.com 回复2025-05-27
Hi Elbio Guedilla, We're truly sorry to hear about the delay you experienced. We understand how important timely delivery is, especially for team events. Please know that we've been actively improving our shipping process and carrier partnerships to prevent such delays in the future. We’d love to resolve this for you — please contact our support team at [email protected]， and we will make this right. Thank you for your feedback. It helps us do better. We hope to earn back your trust. — XTeamwear Support Team