# xTool EU 评价与评分 > 来源: OK.one — https://ok.one/review/xtool.eu - 域名: xtool.eu - 分类: 爱好与工艺品 - 综合评分: 4.3 / 5 (127 条评价) - 评分分布 5→1 星: 78% / 6% / 1% / 3% / 13% - 所在地: China - 数据更新: 2026-10-25 xTool EU（xtool.eu）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 127 条用户评价，属于爱好与工艺品分类，口碑良好。84% 的评价为 4 星及以上，13% 为 1 星；商家回复了 95% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。 ## 最新评价(第 1/7 页) ### ★★★★☆ Very good entry lvl machine! - Georgi Boylov · 2026-10-24 · 已验证 ### ★★★★★ Professional - xTool maker D-IR · 2026-10-24 · 已验证 Professional site, easy to navigate, technical support and gift sent as a new customer! ### ★★★★★ Proud to have a few! - klant · 2026-10-24 · 已验证 Proud to have the S1 , F1 Ultra and recently the WonderPress. All delivered professionaly packaged, easy to install en super easy to use! Super happy to have these machines to use, love them! Go XTool! 🤣 ### ★★★★★ exceptional customer service - thehiddenraccoon · 2026-10-24 · 已验证 Every purchase is well followed up, tracked and impressed by the speed I get the goods. And the really giving a well deserved five star for their after-sales customer service, which is among the best seen, I had a few issues and it is always resolved and prompty followed up. I cannot stress further the extra praise for their staff: the grasping of the problem, understanding and analysing the situation and then finding /offering fair solution. 👍👍 ### ★★★★★ I recently got the Xtool F2 - Tibor · 2026-10-22 · 已验证 I recently got the Xtool F2, primarily for personal use and with the idea of ​​potentially starting a small business with it. The machine is ready to use straight out of the box—very user-friendly. I’ve already completed a few small projects. I would highly recommend this F2 to anyone considering purchasing a laser! In fact, I’m already looking into my next machine—naturally, another XTool. The only minor drawback I’ve experienced with the F2 is its relatively small working area. I was aware of this at the time of purchase, but after working on a few projects, I’ve realized that a larger workspace would allow for even more interesting and impressive projects. > 商家回复 (2026-10-23): Dear Tibor, Thank you for your feedback. We're delighted to hear that the F2 was ready to use out of the box, very user-friendly, and that you'd highly recommend it — and are already looking into your next xTool. We appreciate your note about the working area and will pass it along to our team. Your kind words mean a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Shipping was very fast and trouble… - Jason Mercieca · 2026-10-16 · 已验证 Shipping was very fast and trouble free. Top quality products! Im very happy with my purchase which was the Xtool F2 Ultra UV deluxe package, glad I did not get other brand or model, highly recommended. > 商家回复 (2026-10-18): Dear Jason, Thank you for your feedback. We're delighted to hear that shipping was very fast and trouble-free and that you find our products top quality. It's wonderful to know that you're very happy with your Xtool F2 Ultra UV Deluxe package purchase and that you're glad you chose it over other brands or models — your high recommendation means a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Easy to use - Preslav Petkov · 2026-10-08 · 已验证 Easy to use, integrated AI, fair pricing, very intelligent system overall! > 商家回复 (2026-10-09): Dear Preslav, Thank you for your feedback. We're delighted to hear that you find the system easy to use, with integrated AI, fair pricing, and very intelligent overall. Your kind words mean a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ I have been using the xTool 10W diode. - Oliver · 2026-10-04 · 已验证 I have been using the xTool 10W diode laser module and it delivers exceptionally precise and reliable results. The 10W power output is surprisingly capable: it handles fine detail engraving on wood, leather, and acrylic with extreme clarity, while easily cutting through thinner plywood and craft materials. > 商家回复 (2026-10-06): Dear Oliver, Thank you for your feedback. We're delighted to hear that the xTool 10W diode laser module has been delivering exceptionally precise and reliable results for you — handling fine detail engraving on wood, leather, and acrylic with extreme clarity, while easily cutting through thinner plywood and craft materials. Your kind words mean a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★☆☆☆ NICE ON THE PAPER BUT BAD - Kuahin · 2026-10-02 · 已验证 PRODUCT NICE ON THE PAPER BUT BAD AT THE USE. FOR INSTANCE NO WOOD EMBOSSING FOUNCTION IN THE S1 WHILE EXISTING IN THE F2 ULTRA DUAL. VERY SLOW EMBOSSING AND COLOR MAKING WITH F2 ULTRA. FLUFFY AND CHEAP REMOTE CONTROL ON F2 ULTRA > 商家回复 (2026-10-03): Dear Kuahin, Thank you for sharing your feedback. We would like to clarify that the S1 and F2 Ultra have different product positioning, which is why their functions differ. Regarding the slower embossing and color marking on the F2 Ultra: Embossing requires layer-by-layer material removal. For metal embossing in particular, since the infrared laser power is relatively low (5W), the processing time is longer. Color marking is suitable for metals such as stainless steel, titanium, and copper. Because it uses low-power processing with high engraving density, the overall speed is slower. Regarding the remote control's feel and build quality, we have forwarded your feedback to our product team for review. We appreciate your feedback and the opportunity to clarify this for you. ### ★★★★★ Super nice machines to work with - Anoniem · 2026-09-29 · 已验证 Super nice machines to work with, build with quality and ease of use > 商家回复 (2026-09-30): Dear Anoniem, Thank you for your feedback. We're delighted to hear that you find our machines nice to work with, built with quality, and easy to use. Your satisfaction means a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Professionas - Klaudijus Urbaitis · 2026-09-26 · 已验证 Professionals… fast response to any questions. Quick problem solving. The best in the market! > 商家回复 (2026-09-28): Dear Klaudijus Urbaitis, Thank you for your feedback. We're delighted to hear that you found our team professional, responsive, and quick to solve problems. Being considered the best in the market means a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Highly recommend - PrincKizo · 2026-09-24 · 已验证 Highly recommend xTool! The delivery was surprisingly fast, and the materials are top quality. The price is completely fair and realistic for the level of quality they deliver. Definitely worth every penny. > 商家回复 (2026-09-28): Dear PrincKizo, Thank you for your feedback. We're delighted to hear that the delivery was surprisingly fast, the materials are top quality, and that you find the pricing fair for the quality you received. Your recommendation means a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★☆☆☆☆ I will report these scammers to the authorities!! - Vesperia Support · 2026-09-23 I will report these scammers to the authorities!! If you delete this review, I will post it again! Long story short, they advertise a service that they don't honor. The 60-day Price Guarantee is a joke. If you are eligible and apply for it, they simply reject it without giving you a good reason, or they keep sending you in circles and don't actually process your claim. Long story long: I bought an xTool S1 40W machine with the 1064nm IR module and All-in-One bundle on August 7th, 2026, for €2,384.26. Before that, in July, the same bundle was available for around €2,119.34 excluding VAT. At the beginning of August, the price went up to around €2,600 including VAT. Because there was a delay on the authorities' side with my company's VAT registration, I wasn't able to place the order in July. The second I got my VAT registration cleared, I contacted xTool customer support, explained the situation and asked them if there was any way to get a quote for the S1. They told me that they couldn't offer me the July price of €2,119.34, but they could give me a deal for €2,384.26. At that moment, they told me this was the best offer they could give me. I understood. The VAT registration problem wasn't their fault, so I accepted the offer, bought the damn thing and waited around two weeks for it to arrive. About a month later, I went back to their website because I wanted to buy some accessories, and I noticed that the price of the S1 40W + IR All-in-One bundle had dropped again to the same price as in July. Same machine. Same 40W version. Same IR module. Same All-in-One bundle. Same accessories. So I applied for the 60-day Price Guarantee on the same day. And that's when the problems started. The first reply I received was from a guy called Howard. I don't know if that's actually his name or just a support name, because I still don't know who I was actually dealing with. He simply rejected my claim saying that the product was not the same product. It actually was. I checked everything myself. It was the same S1 40W, same IR module, same bundle and same accessories. So I replied and asked him to explain exactly what was different. Instead, I received a generic reply saying that I could apply for the Price Guarantee. That's exactly what I had already done. The email ping-pong continued. I kept asking them a very simple question: Was my actual Price Guarantee / Direct Refund application received and will it be reviewed? They wouldn't give me a straight answer. Then, on Saturday night at around 2:00 AM, I received an automatic email asking if I was satisfied with their customer support and telling me that my ticket would be closed if I didn't reply within 24 hours. Still no actual answer about my claim. So, again, I replied and insisted on getting a straight answer about my refund application. Eventually, another person replied saying that she had checked the situation and confirmed that my claim was valid and that it would be reviewed by the Finance team. Finally, I thought they had actually sorted it out. I checked the ticket afterwards and noticed that both people were actually using the same support handle, so maybe it was just the same person after all. I have no idea. Then they went silent again. I sent them two reminders. Yesterday, I received a reply saying that they would check the status of my application with their Finance team. And today they replied saying that the Finance team did NOT receive my claim. And if I want to submit one, I can simply read the instructions on their website. Seriously? I ALREADY SUBMITTED THE CLAIM ACCORDING TO THOSE EXACT INSTRUCTIONS. Your own support representative told me that my claim was valid and that it would be reviewed by Finance. Now, after all this back and forth, I'm being told that Finance never received it and that I should simply submit another claim. You can draw your own conclusion about how they treat their customers. The funny thing is that I was actually saving money to buy an xTool Omni printer from them as well. Like that's going to happen now. I have already spent weeks trying to get a straight answer about a price guarantee that THEY advertise on their own website. And now I am considering reporting this whole situation to the relevant authorities, with the complete email conversation, order details, screenshots and proof of the price difference. At this point, I just hope the damn machine I bought from them doesn't break. I really don't want to find out how their warranty/support system works after this experience. 1 star because I dont know how to get them ZERO! > 商家回复 (2026-09-24): Dear Vesperia, Thank you for sharing your detailed feedback, and we sincerely apologize for the frustration and the lack of clear communication you have experienced with your 60-Day Price Guarantee request. We have reviewed your case in Ticket #1267458. Olivia from our Customer Support Management Team has already replied to your email today, and the price difference for your order has now been refunded. Regarding your feedback on our customer service, we sincerely apologize for the back-and-forth you experienced. We have shared this with our team and will strengthen our training to improve both our response quality and clarity. We truly appreciate your patience and the opportunity to make this right. If you have any further questions, please feel free to reach out to us. ### ★★★★★ I have had a very positive experience… - xTool maker · 2026-09-23 · 已验证 I have had a very positive experience with xTool customer support. The support team responded quickly, communicated clearly, and guided me through the troubleshooting step by step. They carefully reviewed the issue with my RA3 rotary attachment, asked for the right photos and serial number, and gave clear instructions for testing the unit. I especially appreciated that they did not simply give generic advice, but continued investigating the problem until they could narrow it down to the connection cable. Once the fault was identified, they arranged a replacement cable without unnecessary complications. Communication with Azad was friendly, professional and helpful throughout the whole process. I always felt that the issue was being taken seriously and that they genuinely wanted to solve it. Overall, I am very satisfied with the support experience and the way xTool handled the case. Excellent customer service. > 商家回复 (2026-09-24): Dear Customer, Thank you for your feedback. We're truly delighted to hear about your positive experience with our customer support team. It's wonderful to know that Azad and the team were able to guide you through the troubleshooting process, identify the issue with your RA3, and arrange a replacement cable without unnecessary complications. Your kind words mean a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Nice product lines - Alain Vranken · 2026-09-21 · 已验证 Nice product lines, lots of payment choices and speedy delivery > 商家回复 (2026-09-24): Dear Alain Vranken, Thank you for your feedback. We're glad to hear that you're happy with our product lines, the payment options, and the speedy delivery. Your satisfaction means a lot to us. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ Easy order, fast shipping, good quality - Asiakas · 2026-09-17 · 已验证 Easy order, fast shipping and good quality in products. Price vs. Quality meets well. > 商家回复 (2026-09-24): Dear Asiakas, Thank you for your feedback. We're glad to hear that ordering was easy, shipping was fast, and that you're happy with the quality of our products. It's great to know that the price and quality meet your expectations well. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★★★ A happy customer - Pjotter · 2026-09-15 · 已验证 Correct deliveries, products deliver according to expectation. Pre order takes quite some time to deliver… but you know this can happen when performing a pre order. A happy customer. > 商家回复 (2026-09-28): Dear Pjotter, Thank you for your feedback. We're glad to hear that your deliveries were correct and that the products met your expectations. We also appreciate your understanding regarding the pre-order timeline — it's something we continue to work on improving. Thank you for being a happy customer. If you ever need anything, please don't hesitate to reach out — we're always here to help. ### ★★★☆☆ PROCESSING AND DELIVERY A BIT SLOW - Steve Coleman · 2026-09-11 · 已验证 > 商家回复 (2026-09-13): Dear Steve, Thank you for your feedback. We understand your concern about the processing and delivery time. We have reviewed your order (EU-576088) and confirmed the timeline: it was placed on August 19, shipped on August 20, and delivered on August 25. We appreciate your input and will share it with our logistics team to help improve our shipping speed. We appreciate your patience and understanding. ### ★★★★★ Great machine, but don’t skip the purifier - Cross Cats SE · 2026-09-09 · 已验证 I purchased the xtool Apparel All-in-One Kit and I am really happy with it! The machine is perfect for both small business and private hobbyists. All parts came well-packaged and arrived in good time. Please note that the setup is quite heavy and much easier to install with two people. We bought the printer, shaker, and oven without the purifier, which was a mistake on our part. If you do not have your own purifier equipment in your facility, you definitely need to buy one. Otherwise, it smokes and smells during the baking process. Overall, a great machine. ### ★★★★★ Very easy to work with - Ana R · 2026-09-07 Very easy to work with, especially since it comes ready assembled. It has 2 cameras that help you a lot when you work with it, it moves excellently and the fact that you also have a 2 in 1 print head is absolutely all you need. --- - 全部评价与筛选: https://ok.one/review/xtool.eu - JSON 接口: https://ok.one/api/companies/xtool.eu - 评分口径与数据来源: https://ok.one/methodology/