xTool EU（xtool.eu）在 OK.one 的综合评分为 4.3 分（满分 5 分），基于本站收录的 127 条用户评价，属于爱好与工艺品分类，口碑良好。84% 的评价为 4 星及以上，13% 为 1 星；商家回复了 95% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-25。
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast shipping service, impressive product quality, and the exceptionally helpful support team. Many buyers point out that the machinery works like a charm, offering robust durability and intuitive software for creative projects. Users appreciate how easy it is to set up their devices and achieve professional engraving results. Some reviewers were not happy with serious technical flaws, software bugs, and unexpected difficulties when dealing with warranty claims or defective machine parts. Consumers also mentioned occasional delivery delays for pre-ordered goods and minor shipping setbacks that required extra patience.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。I regularly order my machines and materials from xtool.eu. Good quality and delivered very promptly. It is a very innovative laser cutting/engraving company. Good service department with professional employees like Sarai, chenxue, vicky, nicole, and the others with a lot of knowledge of their products. Respond quickly.
I had an issue with the slide extension on my F1 so I contacted Xtool customer service. An assistant called Jennifer asked the relevant questions and decided a new part was warranted. This part was sent quickly and I received it in a reasonable time scale, China to Spain, and now my slide extension is working again as it should. Many thanks for the efficient and painless customer service not often found these days👍👍
My experience with Sarai and the customer support team at xTool exceeded my expectations in every way. Their commitment to excellence and swift resolution of issues have earned my trust and loyalty as a customer. I would highly recommend their products and services to anyone in need of reliable support. Keep up the fantastic work!
I have had nothing but positive experiences during my contact with xTool EU. Friendly, fast and top service, keep up the good work! Should you ever have any problems, do not hesitate to contact them. TOP rating!!!
Luka from support was an excellent person to help me with my problem with my new Xtool S1 machine, he quickly located my issue and provided me with a new mainboard that I could replace in my machine, and the machine works perfectly since. Very satisfying with the help and support from XTOOL and Luka
Sarai solved the problem replacing the module. He is kind and answered kindly at all my quewstions.
I am very satisfied, the product is excellent and the administrative staff is extremely kind and competent. A special mention for Tracy!
I am using xtool d1pro 20w. During cleaning process I pulled out a wires from the fans. I was trying to get the fan on the market but I have contacted xtool support as well. Ivy from xtool replied me straight away and offered a kind support. I had to deliver pictures shows the fans is broken and Ivy organized a new fan for me aboslutely free of charge. Fan came yesterday! Laser is fixed. Thank you Ivy for your kind support.
I recently purchased the xTool P2. The shipping process was somewhat slower than anticipated, taking over a week before dispatch. For those in the EU, be aware that delivery might take some time, although they do mention a 1-3 week shipping timeframe. I hope they will enhance their logistics in the future. Whenever I contacted customer support regarding shipping concerns, they reassured me about the dispatch, but a more specific delivery date would have been helpful. I must commend Julion for his polite and friendly responses to my emails, which I consistently received in the morning due to the time difference, a minor inconvenience for me. Once shipped, the machine arrived swiftly within two days. Upon startup, everything worked as expected. I've conducted a few test runs and am quite impressed with the quality of the machine's performance, especially the clean cuts, and was relieved that there was no need for mirror alignment. I'm still exploring the capabilities of the xTool P2.
I had some ordering problems but got very good and very friendly help. I live in Norway. For some reason there is logistical issues with shipping to Norway. For this reason Xtool doesn’t ship materials to Norway. Only machines and add ones to the machines are shipped. I’ve had no issues like this with other companies so I’m confident Xtool will fix this problem. I’m hoping to be able to shop from their entire catalog. Other than this I think Xtool is an innovative company that will continue to bring fantastic products to market. Their customer service is friendly, hardworking and helpful. 5 stars because i really like this company and the products they bring to market for creative people. The friendly customer service is also a plus. 👍😊
Purchased a P2 laser cutter from xtool and would certainly recommend them. My new unit actually has an issue and wouldn’t work. However, the comms I received were excellent. Parts were shipped to me, I duly fitted these parts and original problem was alleviated.
Great service, fast replies and amazing products!
Great service (was helped by Saraí). A small order mistake was made but everything was solved very quickly and professional! If you have for some reason a doubt, don't. They really here to help and offer good service.
Choosing the xTOOL P2 was initially a straightforward business choice. However, an unfortunate fire incident shortly after the purchase led me to contact their customer support. When I contacted the xTOOL team amidst the distress caused by the fire. They did not just acknowledge my issues but took a proactive stance, reaching out to me with updates as they worked towards a solution. This active approach was very much appreciated. A special thanks to Saraí, whose friendly interaction and prompt coordination effectively navigated the necessary steps to manage the situation. Her communication was clear, timely, and cordial, always ensuring I was informed throughout the process. Remarkably, within just two weeks, including the shipping process, a replacement unit arrived at my door, enabling me to get back to business with minimal disruption. This prompt resolution not only met but exceeded my expectations and highlighted the company’s commitment to customer satisfaction.
Ivy was a great help when I wanted to know how to weld text together and what is the best setting for laser engraving various types of text. Thanks Ivy.
I placed an order on 16/08 and one on 17/09. It is now 27/09 and I still have not received any order. Very difficult communication with the company. 30/09/23: finally received my orders
Just a word to say that Ivy has been very smart when i needed more informations about my packages. I've got answers very quickly and every time it was clear for me. Thanks a lot Ivy.
I bought an xtool laser and making the wrong color during the order, I immediately contacted assistance. Here I found Saraí who solved my problem brilliantly. He also gave me some components that they didn't give me with the Ra2. All excellent.
Very good customer service, the acrylic works really well in diode lasers like the xTool M1
Great support by tracy! Friendly, fast, spot on, good follow up
共 127 条符合条件的评价
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