Xtremeope

Dear Chad, We are sorry for the mix-up in communications regarding your order. With the long delay, we would like to resolve this issue promptly. I will ask a customer service representative to call you directly so that we can settle this matter to your complete satisfaction. A situation like this one is extremely rare, and you have shown exceptional patience in working with us. Based on your comments, we will investigate what could have caused this delay in response. We don’t want it repeated with anyone else. Thank you for reaching out to us. Xtreme OPE Team Member

Dear Jeff, I believe this is what happened based on your description. When inventory gets down to the last few units, and more orders are placed in a short time than units in stock, the system will occasionally accept the order. Clutches are then shipped on a first come, first serve basis; and refunds are issued to other customers. I apologize for the inconvenience because I know you need to find a replacement clutch. This issue doesn’t happen very often because our inventory is usually sufficient to cover all orders. However, if there is an unexpected surge in demand for a particular model of clutch, it happens occasionally. I hope you’ll give us another chance in the future. Xtreme OPE Team Member