# Oncourse Home Solutions 评价与评分

> 来源: OK.one — https://ok.one/review/yourhomesolutions.com

- 域名: yourhomesolutions.com
- 分类: 家庭服务
- 综合评分: 4.5 / 5 (60 条评价)
- 评分分布 5→1 星: 82% / 5% / 3% / 3% / 7%
- 所在地: United States · Naperville
- 数据更新: 2026-08-10

Oncourse Home Solutions（yourhomesolutions.com）在 OK.one 的综合评分为 4.5 分（满分 5 分），基于本站收录的 60 条用户评价，属于家庭服务分类，口碑优秀。87% 的评价为 4 星及以上，7% 为 1 星；商家回复了 100% 的差评。数据最后更新于 2026-08-10。

## 最新评价(第 1/3 页)

### ★★★★★ 来自 Kieser 供暖和制冷的 Eddie……
- Rick · 2026-08-04

Kieser 供暖和制冷公司的 Eddie 非常迅速、专业，最重要的是，他在 15 分钟内就让我们的空调启动并运行。

### ★★★★★ 技术人员非常友好，而且…
- Emma Donald · 2026-08-03 · 已验证

技术人员非常友好并且很好地解释了问题。  萨姆让我随时了解需要订购的零件以及零件何时到达，还及时安排了下一次安装新零件的预约。

> 商家回复 (2026-08-04): Thanks for leaving the review! We’re thrilled to here that our technician delivered a 5-star experience. Our local technicians are a huge part of why over 2 million customer trust us, and we’ll make sure your feedback gets back to them. We appreciate you choosing us to protect your home.

### ★★☆☆☆ 太贵了
- Betty H · 2026-08-03

取消了它们，因为它们太贵了。  他们试图通过提供我所付费用的一半来留住我。  如果你有能力接受这笔钱，那么一开始就应该提供它。  取消订单的人告诉我不要支付 7-10 到期的当前账单，这是下一个账单周期，我们当前周期还有 7 天。  不管怎样，他们还是给我开了账单，并试图告诉我 7-10 的账单是 6 月 1 日至 6 月 30 日的账单。试图告诉我 7-10 到期的账单是 6 月上个月的费用。  没有人向您收取前一个月的费用，您必须预先支付当月的费用。

> 商家回复 (2026-08-04): Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we want to make this right. We would like to work with you to bring this matter to resolution. We are unable to locate your account or claim and need some additional information from you so that we can assist in getting this resolved. Will you please email us at customerserviceinquiries@oncoursehome.com and a member of our Help Desk team will reach out directly to learn more and work toward a resolution. Your feedback is important to us, and we’re committed to using it to improve.

### ★★★★★ Ryan 是 Oncourse Home Solutions 的宝贵财富！
- Wanda Crayton · 2026-08-01

Ryan 以前曾为我家提供过服务，他又是一位风度翩翩且受过专业培训的技术人员！  他微笑着向我打招呼并进行介绍，并询问我今天过得怎么样。他解释了他提供的服务并问我是否有任何问题。  在当今时代，这种服务是罕见的，也是最受赞赏的。非常感谢，瑞安！

> 商家回复 (2026-08-03): Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.

### ★★★★★ 服务员很及时而且很有礼貌。  即使他重新订购了新零件，机器也无法修好。
- Deanna Gross · 2026-08-01

服务员很及时，也很有礼貌。

> 商家回复 (2026-08-03): We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!

### ★★★★★ 一切都很顺利
- Dennis Haubenstricker · 2026-07-31

一切都很顺利，很满意

> 商家回复 (2026-07-31): Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.

### ★★★★★ 一切都好
- Paul · 2026-07-29 · 已验证

一切都很好，服务很快。

> 商家回复 (2026-07-29): We’re delighted to hear everything went smoothly for you! Our goal is to make home repairs as simple as possible - from scheduling and permits to sending a trusted local pro when you need one. Thank you for sharing your experience!

### ★★★★★ 一通电话就开始了
- Steve F · 2026-07-29 · 已验证

一通电话就开始了
沟通非常好。我每一步都被告知接下来会发生什么时间以及会发生什么

> 商家回复 (2026-07-29): Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.

### ★★★★★ 这家公司是最伟大的
- terry · 2026-07-29 · 已验证

这家公司是最伟大的。联系后24到48小时内你就会知道哪家公司和预约时间真的很快。

> 商家回复 (2026-07-30): Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.

### ★★★★☆ 使用我们的 HVAC 保修来确定后续所需的步骤
- Jesse · 2026-07-28

使用我们的暖通空调保修来确定我们的旧空调是否值得保存（事实证明不值得）。最初对于谁来了有些困惑（所以是 4 星而不是 5 星），但是一旦解决了，技术人员就到了，对 AC 进行了非常彻底的检查，并引导我们解决了它所遇到的所有问题。在不推销新设备的情况下，能够获得一些第三方关于解决方案的建议，这是值得的保修价格。总而言之，这是一个非常好的解决方案和良好的客户服务

> 商家回复 (2026-07-29): Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.

### ★★★★★ 责任与服务
- Sam Dean · 2026-07-28 · 已验证

> 商家回复 (2026-07-28): Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.

### ★★★★★ 客户服务代表非常……乐于助人
- Leslie L Anderson · 2026-07-28 · 已验证

客户服务代表非常专业、知识渊博、友善且乐于助人。花时间回答所有问题并详细解释。五颗星，我相信她的名字叫珍妮

> 商家回复 (2026-07-28): Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.

### ★★★★★ 我使用过 Oncourse 家庭解决方案...
- Carole May · 2026-07-28

我已经使用 Oncourse Home Solutions 两次了，对结果非常满意！快速的服务和出色的技术人员。我强烈推荐！

> 商家回复 (2026-07-28): Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.

### ★☆☆☆☆ 我的厨房下水道被堵塞了
- K. Dudek · 2026-07-28 · 已验证

我的厨房水槽堵塞了，水开始从我的地下室地漏中涌出，其中含有蔬菜物质。第二天，一名水管工出来告诉我，我需要在墙上切一个检修板才能到达我的管道，但他不愿意这样做。不管怎样，他还是用一条蛇从地下室的地漏里钻了进去，然后自由地放了一些热水后就离开了。我很高兴，直到第二天地下室地漏又冒出水来。另一家公司的下一位水管工什么也没做，说清理排水沟的唯一方法是用水力喷射，而保险不承保，因为它太贵了。他想第二天出来向我收取 1590 美元。我研究了住宅水力喷射的合理成本，发现他的报价是水力喷射上限的两倍多。我打电话给自己的水管工，第二天他出来了，在我的干墙上切了一个小洞以进入排水管（第一个水管工不会这样做），跑了一条蛇，然后用相机向我展示排水管有多干净。只需 250 美元。在没有使用厨房水槽的情况下花了一周时间才达到这一点。我可以理解第一个水管工（顺便说一句，他弄得一团糟，但我也理解这一点），但想知道为什么他不能用切割工具进入排水管。对于我的水管工来说，这既快速又简单。在我看来，第二个水管工简直就是一个彻头彻尾的诈骗艺术家。我永远不会再欢迎那家公司来到我家，并且正在考虑取消我的保险，感谢他。整个磨难非常令人痛苦。

> 商家回复 (2026-07-28): Thank you for taking the time to share your feedback. We value all feedback and use it to improve our services.

### ★★★★★ 专业的
- Sharron Mcshane · 2026-07-27 · 已验证

专业且了解这个人很专业，友善且

> 商家回复 (2026-07-27): Thank you for the review! We love seeing those 5-star ratings, but even more, we love earning them.. Protecting what matters most to our homeowners is always the priority, whether that’s being here with live phone support whenever you need us or guiding your repair from start to finish. Thanks again for choosing us.

### ★★★★★ 联系方便 服务很好
- Cindy Franklin · 2026-07-26 · 已验证

> 商家回复 (2026-07-27): Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. We have saved our customers over $100M in repair costs each year through successful experiences like yours. We look forward to continuing to protect your home with flexible and affordable coverage.

### ★★★★☆ 技术人员很准时，而且…
- Cmc · 2026-07-26 · 已验证

技术人员准时并清楚地解释了一切。

> 商家回复 (2026-07-27): Thanks for the shoutout! We’re so glad our technician made a great impression. Our techs bring decades of local experience to every system in your home with pride in every repair. We’ll make sure to pass your feedback along.

### ★★☆☆☆ 更换工作装置
- Christy Soule · 2026-07-26 · 已验证

抢修人员如期到达；然而，她只
使用一个零件更换供应商，并且当他们
由于没有零件，她没有在互联网上进行研究，而是声称该设备无法修复。  然后我必须购买一台新设备来替换她找不到零件的设备。

> 商家回复 (2026-07-27): We appreciate you sharing your experience with us. We understand your frustration when a repair isn't possible due to part availability. We are always working to expand our resources and improve our service to ensure we can meet our customers' needs more effectively. Your feedback is valuable as we review our processes for sourcing parts.

### ★★★★★ 很棒的经历
- Steve Wolthusen · 2026-07-25 · 已验证

很棒的经历。 Oncourse 回电的时间比预期的要短。他们甚至提前了预约，所以提前一天来了。奥兰多的技术人员知识渊博、彬彬有礼、准时。

> 商家回复 (2026-07-27): Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.

### ★★★★★ 非常好的技术人员，出来了……
- William Holden · 2026-07-25 · 已验证

非常好的技术人员，解决了我的洗碗机问题

> 商家回复 (2026-07-27): Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.

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