1stoplighting

We’re sorry to hear about your experience. For transparency, our return policy is listed both on our website and on each product page. As for the chat, we don’t block customers from reaching out. If the session ended unexpectedly, it may have been due to a technical issue. We did reach out to request an order number or contact info to look into the situation further but didn’t receive a response. If you still need assistance, you’re welcome to file a ticket at www.orderhelpdesk.com, and our team will be glad to help.

Thank you for your message, and we’re truly sorry to miss the opportunity to work with you on this order. We completely understand and hope to have the chance to assist you in the future. If you’d like to place another order down the line, our sales team would love to work with you to ensure you receive the best possible pricing. You can reach them directly via live chat or by phone, and a dedicated sales agent will be happy to assist every step of the way. Thanks again for considering us - we hope to connect with you soon!

Hi Terri, After reviewing your order, I can confirm that Ann reached out to assist you directly. While our standard return policy is 30 days, we're always happy to work with our customers to find a satisfactory resolution. I’m glad we were able to do that in your case! If you need anything else, please don’t hesitate to reach out. Our chat agents are available Monday through Friday from 6 AM to 3 PM PST, and our 24/7 helpdesk is always open at www.orderhelpdesk.com.

We're so sorry to hear about your experience and truly apologize for the frustration. We understand how important it is to correct an order quickly, and we're sorry you weren’t able to reach someone right away. Please note that our chat hours are Monday through Friday from 6 AM to 3 PM PST, and orders begin processing immediately after they're placed. This can make changes difficult once the order is submitted. It’s also possible there was a glitch that caused your chat to drop - if - so, we sincerely apologize for that inconvenience. To help make things right, we’ve already sent free return labels, and once we receive the return, a full refund will be issued. Please don’t hesitate to reach out if you need anything else - we’re here to help.

Hi there Alan! Thanks for reaching out. Our online chat is available 6-3pm PST Monday through Friday. We don't have a direct email address, instead we have a ticketing system to ensure they are worked promptly. If you need anything, please feel free to file a ticket at www.orderhelpdesk.com.

Hi there! Thanks for reaching out - your replacement is currently processing and is scheduled to ship within the next 48 hours. Once the item ships, you'll receive a tracking number via email. If you need anything, or have any questions, feel free to reply to the case thread! The case stays open for 21 days to allow follow-up replies. I hope this helps! Please let us know if you need anything else.