1stoplighting

Hi Karen, Thank you for your continued business, and we're truly sorry for the delivery experience this time around. We can confirm that your order is with Roadrunner and that your delivery appointment is now scheduled for tomorrow between 1:00 PM and 3:00 PM. We also see that the original delivery date was expected to be earlier, and we apologize for the delay. Our team is actively looking into this with the carrier, and your case has been assigned to a Case Manager who will be following up with you today. We appreciate your patience and hope to have your order in your hands very soon. Hi Karen, We wanted to follow up and are happy to see that your order has now been successfully delivered. We sincerely apologize for the delays caused by the carrier and appreciate your patience while we worked with them to resolve the issue. Thank you again for your continued business, and we hope you enjoy your new lighting!

Thank you so much for your incredible review! We truly appreciate you taking the time to share your experience and your continued trust in 1StopLighting. It's wonderful to hear that our team was able to provide the level of service you deserve, from helping with product questions to making your return and shipping guarantee experience as seamless as possible. We'll be sure to share your kind words with Jhonjon—he'll be thrilled to know he made such a positive impact.

Hi Cindy, Thank you for taking the time to share your experience. We're glad to hear our customer service team was responsive and able to assist with the delivery guarantee refund. We're sorry your order did not arrive within the advertised timeframe. While we work hard to meet our shipping estimates, delays can occasionally occur once an order is in transit. We appreciate your patience and hope your order arrives shortly. If there's anything else we can help with, please don't hesitate to reach out.

Hi Susan, We're sorry to hear about your experience. After reviewing your account, it appears our Customer Experience Lead attempted to reach you by phone but was unable to connect. It's also possible that our order confirmation and updates were filtered into your spam or junk folder. We'd like to resend your order information and provide you with an update. Before we do, we'd like to verify the email address we have on file to ensure you're able to receive our messages. Please send us a direct message, and we'll be happy to assist you.

Hi Robert, We're sorry for the delay and frustration surrounding your order. After reviewing the order, we understand it took longer than expected to ship. As a gesture of goodwill, we have already applied our delivery guarantee incentive and issued a $25 refund back to your original form of payment. We appreciate your feedback regarding the communication you received and will use it to improve our customer experience moving forward. Thank you for your business, and we hope to have the opportunity to serve you better in the future.

We're sorry to hear you were disappointed with your experience. After reviewing the interaction, the items received matched the model that was ordered, but the size did not meet your needs. Product dimensions were available on the product page, though we understand you would have preferred a diagram showing exactly how the measurements were taken. Our agent assisted with submitting a return request and provided both the prepaid return label option as well as the return address if you preferred to use your own carrier. The 10% deduction associated with our prepaid label is disclosed in our return policy and is intended to cover the return shipping costs. In many cases, customers find the prepaid label to be less expensive than purchasing shipping directly through UPS, FedEx, or USPS, though you were also given the option to use your own shipping method and receive a full refund of the returned merchandise. We understand your feedback regarding product measurements and diagrams and will certainly pass that along. We appreciate the opportunity to assist and wish you the best with your project.

We're sorry to hear about your experience. Unfortunately, we're unable to locate your order based on the information provided in this review. If you could provide your order number, we'd be happy to review the timeline, delivery details, and any communications regarding the late delivery credit so we can better assist. We look forward to hearing from you.

Thank you, Jan, for taking the time to leave a review! We truly appreciate your continued business and are glad to hear you've been pleased with the quality of our products, delivery experience, and customer service. I'm especially happy to hear that Jhonjon was able to help resolve the issue and provide the support you needed. I'll be sure to share your kind words with him.

We're sorry to hear about your experience. We were unable to locate an order under the name provided with this review, so we're not able to verify the details at this time. We would like to look into this further and will be reaching out to request additional information, such as your order number or the email address used for the purchase. Once we have those details, we'll be happy to investigate and assist however we can.

We’re sorry to hear about your experience and understand how frustrating it is when an order update is not clear, especially for items needed for a specific installation. We were unable to locate an order based on the information provided in this review. Please reach out to our customer service team with your name, order number, or the email address used to place the order so we can review this further and assist you. We’d be happy to take a closer look and help with the next steps.

We’re sorry to hear you were unhappy with the return process. After reviewing the order, the return was approved, the return label was resent when requested, and the refund was issued once the return was processed. At this time, our records show the return and refund completed. If the refund is still not appearing on your end, please contact us directly so we can provide the refund confirmation details. Thank you.

We’re sorry for the frustration this experience has caused. After the incorrect item was reported, a replacement was requested through the manufacturer. The tracking later appeared to show delivery to a different state, so our team reopened the issue and requested another full replacement to correct the shipment. We understand how disappointing this has been, especially for an order of this value, and we apologize for the delays while working with the manufacturer to resolve it. If you no longer wish to wait for the replacement, we can also cancel the replacement request and help set up a return for a refund at any time.

We’re very sorry for the frustration and disappointment caused by this experience, especially on a first order. After reviewing the order, the manufacturer confirmed that only one of the two lights shipped, and a replacement request was submitted for the missing item. We understand the delay and lack of timely updates made the situation more frustrating, and that is not the experience we want for our customers. When you later let us know you no longer wished to wait for the replacement, the replacement was canceled, a return was set up for the item received, and a full refund was processed. We sincerely apologize for the inconvenience and appreciate you bringing this to our attention. Your feedback regarding communication and support access has been shared with our team so we can improve the process moving forward.

We sincerely apologize for the experience and understand your frustration. After review, we do see that our warehouse only shipped qty 1 instead of qty 2. We did respond on Friday advising that the issue had been escalated. Please note our offices are closed over the weekend, which is why we were unable to provide an additional update sooner. We are actively working on getting the missing light shipped out as quickly as possible, and our Case Management team will continue to provide updates. If you no longer wish to wait for the replacement, we would also be happy to accommodate a free return for the item received.

Thank you for the thoughtful review. We’re glad your concerns were resolved quickly once you connected with our team, and we truly appreciate the recommendation. We also appreciate you pointing out the phone number and chatbot visibility issues. That feedback is helpful, and we’ll make sure it’s shared with the right team.

Thank you for sharing your experience. We’re sorry the first light arrived damaged, but we’re glad Jay-Pee was able to help get a replacement sent out and that the new one arrived in perfect condition. We appreciate your patience and your kind feedback!

Thank you! We’re glad we could get this fixed quickly and have the correct lamp on the way. We appreciate you giving us the chance to make it right!

Hi Joye, I’m sorry to hear about your experience. I was unable to locate any submitted case requests or incoming calls associated with your information. Normally, when a case is successfully submitted through our form, an automatic confirmation email is sent from [email protected] confirming that the request was received. I also was unable to verify any failed chat attempts, though it’s possible the outreach may have been outside of our live support hours. That said, no worries at all. I’ll have someone reach out to you directly to make sure your concerns are properly addressed and taken care of.