6 ICE

Hey Gabby, Thanks for your review. We're delighted to hear Abigail made your experience such a positive one. Providing attentive, accurate service is something we take great pride in, so we're thrilled to know her patience and attention to detail made a difference. We'll be sure to share your feedback with Abigail. We truly appreciate your support and hope you enjoy your new piece. 6 ICE Team

Hey Christopher, Thanks for your review. We're thrilled to hear you had such a great experience from start to finish—from browsing our website and placing your order to receiving your jewelry. It's especially rewarding to know you enjoyed our pricing, promotions, shipping updates, and, most importantly, your new piece. We'll be sure to share your kind words with Abigail—she'll be delighted to know she was able to answer your questions and provide the support you needed so quickly. We truly appreciate your support and look forward to helping you find your next favorite piece. 6 ICE Team

Hi Jonathan, Thank you for taking the time to share your feedback. We're delighted to hear that you liked the jewelry, and we truly appreciate your honest comments. We always strive to provide the highest quality possible, so we take your feedback about the stone security—particularly around the clasp—very seriously. We've reached out to you via Trustpilot for more details and would appreciate the opportunity to take a closer look and make your experience even better as soon as we receive your response. Thank you again for your support and for helping us improve. We look forward to hearing from you. 6 ICE Team

Hey Sunnie, Thanks for your review. We're so happy to hear you found our team helpful and quick to respond. Providing fast, friendly support is always our goal, and we're happy we could assist you. We truly appreciate your support and are always here if you need anything. 6 ICE Team

Hey R B, Thanks for your review. We're so glad to hear that our support team was able to resolve your issue quickly and efficiently. Providing a smooth, stress-free experience is something we always strive for, so it's wonderful to know we met your expectations. We truly appreciate your support and are always here if you need anything. 6 ICE Team

Hey Ellie, Thanks for your review. We're sorry you ran into a rare issue with our website, but we're so glad our team was able to resolve everything quickly and make things right for you. We're incredibly grateful for all the family and friends you've referred our way. Hearing that you receive so many compliments on your jewelry is exactly what we love to hear. We can't wait for your latest order to arrive, and we hope you love it just as much as your previous pieces. Thanks again for your trust, recommendation, and for being such a valued member of the 6 ICE family. 6 ICE Team

Hey Ember, Thanks for your review. We're so happy to hear you had a great experience with us. Your recommendation truly means a lot to us, and we're grateful for your support. 6 ICE Team

Hey Xavier, Thanks for your review. We're delighted to hear you had such a great experience with our team. Providing friendly, attentive service and making the process as smooth as possible is always our goal, so it means a lot to know we delivered. We truly appreciate your recommendation and look forward to helping you again in the future. 6 ICE Team

Hey Michel, Thanks for your review. We're thrilled to hear our support team kept you updated every step of the way and that the quality exceeded your expectations. We truly appreciate your support and can't wait to have you back for your next piece. 6 ICE Team

Hey Scott, Thanks for your review. We're so glad to hear our customer support team was fast, responsive, and helpful. Providing a smooth and positive experience is always our priority, so we're happy to hear that this was reflected in your experience. We truly appreciate your support and are always here if you need anything. 6 ICE Team

Hey Emmanuel Dominic, Thanks for your review. We're delighted to hear you've had such a positive experience with our customer service team. Providing prompt, professional, and solution-oriented support is something we truly strive for, so your kind words mean a great deal to us. We can't wait for your order to arrive, and we hope you love your new jewelry. 6 ICE Team

Hey Jeffrey, Thanks for your review. We're thrilled to hear that our Customer Service team was able to help you find the perfect chain length. Choosing the right fit can make all the difference, so we're glad our recommendation matched the look you were going for. We hope you enjoy your new piece for years to come. 6 ICE Team

Hey Brian, Thanks for your feedback. We're so glad your last-minute addition turned out to be your favorite piece. It's always great to hear when a spontaneous purchase ends up becoming an everyday staple. We're also happy your order arrived quickly in time for your trip. Your recommendation means a lot to us, and we hope your jewelry continues to be part of many more adventures. 6 ICE Team

Hey Lawrence, Thanks for your review. We're so happy to hear your chain exceeded your expectations. We take great pride in the craftsmanship of our pieces, so it's wonderful to know the shine and substantial feel impressed you the moment you put it on. Your support means a lot to us, and we hope you enjoy wearing your new chain for many years to come. 6 ICE Team

Hi Justin,  Thank you for taking the time to share your feedback. We're so glad to hear you were happy with the quality of your chain and your shipping experience, though we're sorry the fit wasn't what you expected. We completely understand that the way a chain fits can sometimes be different than expected. To help customers choose the right length, we've created a Sizing Guide (https://6ixice.com/pages/sizing-guide) that shows how each chain sits, along with a few helpful tips. If the 18" isn't the right fit for you, no worries—we also offer free returns and exchanges.   Our Customer Success team has already reached out via email, and we’d truly love the opportunity to make things right—whether that's through an exchange for a longer length or by helping you explore a new piece.  6 ICE Team

Hey Robert, Thanks for your review. We're so glad to hear Abigail was responsive and helpful in assisting with your return & exchange. We'll be sure to share your kind words with her. We appreciate your support and are always here if you need anything. 6 ICE Team

Hey Donald, Thanks for your review. We're so glad to hear you love your bracelet and that it arrived so quickly. It's also great to know our customer support team was prompt and helpful throughout your experience. We truly appreciate your support and can't wait to have you back for your next piece. 6 ICE Team

Hey Samosh, Thanks for your review. We're delighted to hear that our communication stood out and helped make your experience a positive one. We know how important it is to stay informed throughout the ordering process, so we're glad our updates gave you peace of mind from fulfillment to delivery. We truly appreciate your support and hope you enjoy your new jewelry. 6 ICE Team

Hey Kathleen, Thanks for your feedback. We're so happy to hear your chain exceeded your expectations. We put a lot of care into the craftsmanship of every piece, so it's incredibly rewarding to know you loved the shine, quality, and substantial feel. Thanks for choosing us, and we hope you enjoy your new chain. 6 ICE Team