8Seasons

I apologize for the unpleasant shopping experience caused by the product being out of stock. Generally, if most of the items in your order are in stock, we will prioritize sending those items first. For the out-of-stock items, we will ask if you would like to update your order or wait for the item to be restocked. Sometimes, due to various reasons, the factory may not be able to produce the item, and in such cases, we may choose to no longer sell that product. This explains why, despite selecting to send the updated order together, we were unable to fulfill your request due to the item being scrapped. I apologize for not notifying you promptly about the product being scrapped, and we are willing to compensate you for this inconvenience. Could you please check your email and reply to us? If you have any further questions, feel free to contact me at any time. Best regards, 8seasons team

Dear Barbara I am sorry to hear that you had a bad shopping experience on our site. Regarding the material of this product, we will carefully verify with our supplier and reply to your by email. If the supplier tells us that it is glass, we would not sell it as a gemstone. As an honest seller, we would never do that. As for the missing items, please let us know the specific product codes and quantities, and we will provide you with a solution. We will not let you bear any loss. We have already replied to your email. Would you mind checking your email and replying to us? If you have any other questions, feel free to contact us. Kind regards 8seasons Team