ACEBEAM was established in 2009 and its brand was founded in 2014. It focuses on high-performance portable lighting and has always been committed to promoting the development of high-power flashlights and LEP flashlight technology. For 16 years, ACEBEAM has been deeply involved in the portable lighting market, providing high-quality and high-reliability lighting tools to global users. Its products cover flashlights, headlamps, tactical lights, diving lights and other categories, and all backed by a 10-year warranty service.In terms of technological innovation, ACEBEAM focuses on the research and development and manufacturing of high lumen output, constant current and constant voltage circuit design and long-range optical flashlights, and has launched a number of products that lead the development of the industry, including the stepless dimming flashlight X60M, the compact and high-brightness 30,000-lumen X80GT, the 60,000-lumen flood-and-spot beam flashlight X70 with patented technology, the 80,000-lumen X75 with a detachable fan cooling system, the W35 white laser flashlight with a built-in electronic adjustable focus system, and the dual-head flashlight M1 that integrates LEP/LED technology. Each of them shows ACEBEAM's innovative breakthroughs in the field of lighting technology.From design to manufacturing, ACEBEAM meticulously crafts every detail. With its outstanding technical strength and ingenuity, it has won the wide trust of outdoor enthusiasts, professional players and extreme explorers around the world, becoming a reliable choice for high-performance lighting tools.
The Worst Customer Service in the Flashlight Industry! Incompetent and Unprofessional Staff! I asked them as to why their What’s App Number listed on AceBeam.com website is incorrect! No answer! I asked them about the promised discounts on the website, no answer! Stay away from this terrible company!!
P.s. The reply to my review just came! Not bad! It only took AceBeam 13 months to reply ! Keep it up !
Acebeam 回复2026-10-12
We're sorry that your questions about our WhatsApp contact information and website discounts went unanswered. You reached out expecting some straightforward answers, and we should have done better.
We understand how frustrating it can be when you're trying to contact a company and can't get the information you need.
If you still have questions about our products, promotions, or anything else, you're welcome to contact us directly at [email protected] or open a private support ticket in our official Discord community.
Our team aims to respond within 48 hours and provide clear next steps to help resolve your concerns.
We hope we'll have the opportunity to provide you with a better experience in the future.
After a long search, I bought on Amazon an Acebeam P17. It is a good brand, a very solid light, good in every field... but nothing is perfect, the 2 buttons of the tail are not practical, disturbing if you need to press stroboscope in a hurry when problems. So this P17 is not good at all "as a Defender", only for this important & desperate lack (bad form factor at the worth place for a tactical light). Unfortunately, despite the "protection of Amazon", the return of the light is ridiculous, scandalous, because the English Acebeam does't send you an automatic Post Office label like do all the big brands on Amazon ; worth Acebeam sends you a label to send the parcel back to England (Customs between France & UK very slow because Brexit) when most of the Amazon returns are sent in an Amazon stock in France usually (so quick refund), but Acebeam ask you more ! to pay yourself the return (22 euros from France, 20 % of the sale price, not really knowing who will pay me back ; not clear). I don't want to pay 20 ¨of my light to send something to England, I don't want to make the slave of Acebeam, I don't want to wait for 20/30 days to get my money back : so I have no choice and am trying bro sale myself the P17 on French sweb sites : I will loose money... DON'T BUY ACEBEAM IF YOU COULD HAVE TO RETURN IT : IT'S A PAIN, A TORTURE !... I BOUGHT INSTEAD THE INCREDIBLE & PERFECT KLARUS XT21X PRO, WICH IS MORE MODERN AS A FORM FACTOR... AND HAS 2 BUTTONS VERY FAST & PRACTICAL TO GO TO TURBO VERY QUICK.
Acebeam 回复2026-10-12
Thank you for giving the P17 a try and sharing your experience.
We're glad you appreciated its build quality, even though the dual-tail-switch design wasn't quite what you were looking for.
We also understand your frustration with the return process. Having to deal with international shipping and unexpected return costs certainly doesn't make things easier.
Although we're responding a little late, we wanted to let you know that we're here to help.
For any future product concerns, you can reach us directly at [email protected] or open a support ticket in our official Discord community. Our team aims to respond within 48 hours with clear next steps.
We appreciate your feedback, and we're sorry your experience with ACEBEAM didn't end on a better note.
Ordered a Terminator M1 direct from Acebeam, got a great price with a discount code. Delivery was fast & tracking from end to end was very good. Took about 5 days from Shenzhen to UK including the Christmas holidays so overall a great experience!
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