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Airalo

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网站
airalo.com
分类
旅游度假
所在地
新加坡
状态
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近 12 个月
989 条评价
差评回复率
68%(263/385 条)
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商家自述

Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help  Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions

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Airalo靠谱吗?

Airalo(airalo.com)在 OK.one 的综合评分为 3.0 分(满分 5 分),基于本站收录的 989 条用户评价,属于旅游度假分类,口碑一般。20% 的评价为 1 星,差评比例偏高;商家回复了 68% 的差评;评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。

评价综述

AI 生成

Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.

本段由 AI 基于该企业的全部评价自动归纳,仅供参考,不代表平台立场。

用户怎么说

At first it was confusing why I gor a…

At first it was confusing why I gor a carrier from the Netherlands to use roaming in Brazil… first time ever I see this im Brazil… it took quite a while to get it working, very slow in the beginning, now it seems ok… Based on your response… just a clarification… it is not my first time in Brazil… and I am a constant user of Airalo… definitely my worst experience.. thank you

Airalo 回复2026-10-17

Hi! Using Airalo for the first time in a new country can take a bit to settle, so give it a short window after you land, then double-check that your phone is set to use the eSIM for mobile data. Once the connection locks in, it usually behaves normally. We know it took longer than you expected at the start, and we really appreciate you sticking with it through the setup in Brazil!

so very complicated to get working

so very complicated to get working - originally gave the review 1 star - but turned out to be my fault, i deleted the wrong eSim on installation - however the manual process to install (cut & paste the mumbo-jumbo) is very awkward - the automatic installation did not work for some reason - but 5 stars to the airalo chat tech who helped me

Airalo 回复2026-10-17

Hi! Auto installation not working is hard, but the good news is our team can guide you through the setup step by step in the Airalo app, and that is exactly what our tech chat support does. Deleting the wrong eSIM during install is easy to do, and you handled it by getting help when you needed it. Really appreciate you giving our Support Chat credit, and we hope your next trip connection feels effortless!

It doesn't look intuitive to use

It doesn't look intuitive to use. I always struggle with set up when I travel. Maybe they is something Im getting wrong but it can b frustrating

Airalo 回复2026-10-17

Hello! We get that getting connected while you travel should feel straightforward, and setup struggles can be really annoying. We are looking into what can make setup feel harder while you travel, so we can improve it. Thank you for sharing your experience! Hannah - Customer Advocacy

Customer Services is good

Customer Services is good. I encountered issues a couple of times which were addressed swiftly

Airalo 回复2026-10-15

Hi! Great to hear you got swift help when issues came up a couple of times, and that Customer Support made it right. That kind of trip reliability is exactly what we build Airalo for. Wherever you go next, we would love to be part of it!

Would have been a five star review

Would have been a five star review, but I messed up the installation. Had to delete the eSIM and buy another one. Double payment for same time frame. Fault is all on me not the application or service which is traditionally great

Airalo 回复2026-10-15

Hi! Even when it started with an installation hiccup, a double payment is something a human agent can sort through with you. We are looking into the double payment issue and will help line things up correctly. We know this is extra hassle, and thank you for owning what happened while still flagging the payment issue. Safe travels ahead!

Too many settings required to get…

Too many settings required to get started but i guess thats how it works…thans to Airalo whatsapp chat that helped get a stable 4G

Airalo 回复2026-10-15

Hi! Set everything up using the step by step guide in your purchase confirmation email, and you should be able to get connected without hunting through menus. We love that the WhatsApp chat got your 4G steady, and we appreciate you sharing what worked. We know the settings can take a few steps, and we wish you safe travels ahead!

My visit to Korea was fully supported…

My visit to Korea was fully supported by data because of eSim availability from Airalo. And everything could be arranged in advance in the Netherlands. However, you need to know taxi and GPS maps applications and install those in advance

Airalo 回复2026-10-15

Hi! We are glad it sounds like your Korea trip went smoothly thanks to having data ready with Airalo eSIM, and that advance planning in the Netherlands clearly paid off. Great tip about having your taxi and GPS map apps installed before you land too!

Always connected with loved ones

Always connected with loved ones, with reasonable pricea, tyx!!

Airalo 回复2026-10-15

Hi! Thanks for sharing. We are really glad that our eSIM helped you stay connected with loved ones while traveling, and that you found it a reasonable price. We will keep working to make sure our services feel smooth wherever you land next. Safe travels, and we hope to be part of your future trips! - The Airalo Team.

The installation is simple

The installation is simple, however it does not give a message indicating successful. It does not provide a prompt to let you name the new eSIM during installation, you have to change it afterward. Still waiting to see how it works in Bhutan and Nepal.

Airalo 回复2026-10-15

Hi! After you install your eSIM, you can confirm it and manage the details in our Airalo app under My eSIMs. That’s also where you can name the new eSIM after the install, if the screen you saw did not prompt it. Wishing you solid data coverage for Bhutan and Nepal!

The only down side to install

The only down side to install. Quite confusing once you arrive at the destination and could not get connected easily. Other than that it would be great if you could do calls eventhough you do not have wifi. You need still a phone SIM card at your destination to make phone calls without WIFI.

Airalo 回复2026-10-15

Hi! Connection issues usually come down to getting the eSIM activation set up correctly on arrival, and our team can walk you through it step by step in the Support Chat. For calls and texts, some packages include a phone number for calls and texts, and the package details show what you get. We want to help you get connected smoothly, and safe travels ahead!

Easily connects

Easily connects, but there are areas in Switzerland that connections stops especially in Mountainous areas while we were riding train.

Airalo 回复2026-10-15

Hi! Connection drop on a train in mountainous parts of Switzerland is exactly the kind of moment where our live check can help. Open the Support Chat in the Airalo app and ask for a human agent, and they can go through your line with you to figure out what happened on those stretches. For the hassle during your rides, and thank you for sharing this so other travellers can rely on it!

Overall the purchase experience is…

Overall the purchase experience is smooth. Lately, I’ve been facing some instabilities for European sims - the network disappears or the sim automatically connects to a network with worse coverage.

Airalo 回复2026-10-16

Hi! For that kind of connection drop or jumping to a weaker network, manually select the supported network in your phone settings so the eSIM stays locked to the right option. If it keeps happening, open the Support Chat in the Airalo app and ask for a human agent so they can go through your line with you at any hour. We see this has been happening lately, and thank you for flagging it, safe travels ahead!

We recharged and then could not use…

We recharged and then could not use data in Japan. We made sure primary turned off an Airalo turned on. Watched many YouTube videos… but still no luck. We struggled on with wifi. Not happy.

Airalo 回复2026-10-15

Hello Masumi, Thanks for the feedback, and sorry to hear your eSIM is giving you trouble in Japan! I found your account and sent you a follow-up message—just give us a reply whenever you get a chance so we can jump in and help you get this fixed! Mia - Customer Advocacy

Usually great service

Usually great service, but this time in India does not really work. Signal it very high in 5g but performance in using the network not good

Airalo 回复2026-10-15

Hi Marc! Thanks so much for letting us know—we truly appreciate your loyalty! I found your account and sent you a message in your inbox. Our support team is happy to help resolve this whenever it’s convenient for you. Feel free to reply directly to us if you need further help! Mia - Customer Advocacy

Had no connection my entire trip

Had no connection my entire trip. Had to rely on WiFi!!!

Airalo 回复2026-10-14

Hi Moe, Thank you for sharing your experience! I'm really sorry to hear that you had no connection during your trip. That must have been frustrating! I've just sent you an email to help sort things out. Please check your inbox when you can. Thanks for your patience! Elena - Customer Advocacy