My e-sim would not work so I paid for a…
My e-sim would not work so I paid for a top up to try and get some service and eventually m first e-sim 3 days after being in Italy started to work
关于 Airalo
数据更新- 网站
- airalo.com
- 分类
- 旅游度假
- 所在地
- 新加坡
- 状态
- 待认证
- 近 12 个月
- 989 条评价
- 差评回复率
- 68%（263/385 条）
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商家自述
Stay connected wherever you travel. With an Airalo eSIM (digital SIM), stay connected easily in 200+ destinations worldwide. No roaming fees or hidden costs — just easy, affordable, global connectivity.What is an eSIM?An eSIM is like a SIM card, but digital. It's built into your phone and functions just like a physical SIM.Instead of having to go hunt for a physical SIM card, you can purchase an eSIM directly from the Airalo app, install it on your device, and instantly connect to a mobile network at your destination.What is an Airalo eSIM plan?An Airalo eSIM plan gives you access to mobile data, call, and text services. Choose between local, regional, or global eSIM plan to get online in 200+ destinations.You can also choose between Airalo's Unlimited packages for peace of mind, or choose a specific data package, over a number of days.Simply download the Airalo app, purchase your chosen eSIM, install it on your device, and connect to a mobile network when you arrive at your destination!How does it work?Install the Airalo app.Purchase an eSIM plan for your travel destination.Install the eSIM.Turn on your eSIM and connect to the internet upon arrival.Airalo eSIMs are available for 200+ destinations, including: United States eSIMUnited Kingdom eSIMTurkey eSIMItaly eSIMFrance eSIMSpain eSIMJapan eSIMGermany eSIMCanada eSIMThailand eSIMPortugal eSIMMorocco eSIMChina eSIMEurope eSIMSouth Africa eSIMUnited Arab Emirates eSIMWhy choose Airalo?Our core values (empathy, ownership, innovation, trust, growth, and customer-first) dictate everything we do.We are fully transparent about our eSIMs and prices, including the data cap and reset for our Unlimited packages.We are the eSIM pioneer and over 30+ million users trust us.Why travelers love Airalo:Fast and efficient multi-lingual customer support.Flexible and affordable data packages, including Unlimited eSIMs.No hidden fees or surprise roaming charges.Unlimited eSIM packages with no hotspot limit.eSIM options for calls, text, and phone numbers.eSIM FAQWhat does an Airalo eSIM package come with?An Airalo package comes with a fixed amount of data (e.g., 1GB, 3GB, 5GB, etc.) valid for a specified time period (e.g., 7 days, 15 days, 30 days, etc.). You can also choose Unlimited data packages for a specified period.Airalo also offers calls, texts, and a phone number for 30+ destinations.If you run out of data or your validity period expires, you can top up your eSIM or download a new one right from the Airalo app.How much does it cost?eSIMs from Airalo start from US$4.50 for 1GB of data.Does an eSIM come with a number?Some eSIMs come with a phone number so you can call, text, and access data. Check your eSIM description for details before purchase. What devices are ready?You can find a regularly updated list of eSIM-compatible devices at this link: Who is Airalo best for?Anyone who travels, whether it's for business or vacation.Digital nomads who need to stay connected to work while abroad.Crew members (e.g., seafarers, flight attendants, etc.) who need to stay connected while they travel.Anyone who wants an easy and affordable data alternative to their home network.Can I use my SIM card at the same time?Yes! Most devices allow you to use multiple SIMs and/or eSIMs simultaneously. You can keep your primary line active to receive text messages, calls, and 2FA authentication (but remember, they'll be subject to roaming fees).Happy travels!–Learn more about eSIMs and Airalo:Airalo Website: www.airalo.comAiralo Blog: www.airalo.com/blogAiralo Help Center: www.airalo.com/help Join the Airalo community! Follow @airalocom on Instagram, Facebook, YouTube, TikTok, Twitter/X, and LinkedIn.Privacy Policywww.airalo.com/more-info/privacy-policyTerms & Conditionswww.airalo.com/more-info/terms-conditions
以上内容由商家自行提供，未经平台核实。Airalo靠谱吗？
Airalo（airalo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 989 条用户评价，属于旅游度假分类，口碑一般。20% 的评价为 1 星，差评比例偏高；商家回复了 68% 的差评；评价主要围绕使用体验、产品、应用。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the very simple setup process and mention that the mobile application is exceptionally easy to navigate when traveling around the world. Many people also note that the internet connection remains remarkably reliable and fast across multiple international destinations. Some reviewers were not happy with occasional connection drops, unexpected service failures, and general difficulties when trying to activate their digital cards. Consumers additionally pointed out that the online customer support chats could sometimes feel entirely unhelpful, slow, or unable to properly resolve complex technical issues.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
We travelled in Portugal and Spain
We travelled in Portugal and Spain. Outside of main centres (Lisbon and Madrid), connection and speed were poor to non-existant. Even in those main centres (particularly Lisbon) connection was poor at many times. Will try another provider next time (recognizing might be same issue)
The connection was weak when using…
The connection was weak when using voice message/calls.
Airalo 回复2026-09-28
Thanks for sharing your experience with the voice messaging and call features. It’s concerning to hear about the weak connection you encountered. We’re checking into this to enhance our eSIMs' performance. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent. We appreciate your input and hope for a smoother experience ahead! - Customer Advocacy Team.
Great service
Great service, too difficult to install. I paid several times and some times I could not install.
Airalo 回复2026-09-28
We're glad to hear you appreciate our service! We understand that the installation process was quite challenging for you, especially after several attempts. If it hasn't been resolved yet, please contact support via the in-app support option and ask to speak with a human agent. Your experience matters to us, and we're checking into ways to make it easier for everyone. Thank you for sharing your thoughts, and we hope you continue to enjoy our eSIMs! - Customer Advocacy Team.
Problem with connecting to local…
Problem with connecting to local provider ..not enough help instruction when have problem
Airalo 回复2026-10-07
Hi! Since local network behavior can vary on the device, we recommend turning Airplane Mode on, waiting a moment, then turning it off to refresh the connection. We can also see that the connection help instructions did not guide you to a successful connection right away, so we are improving them for next time. Thank you for flagging this!
Appreciate the data package but a…
Appreciate the data package but a little disappointed in the calls & sms part of the deal I thought was international. My fault as not reading the details clearly but thought any restrictions would be better “clearly” displayed where the package pricing is!
Airalo 回复2026-10-07
Hi! We support calls and SMS depending on the exact package you chose. Some local eSIMs include a phone number for calls and texts, and our Global eSIM includes a number for international calls and texts too, with the package details clearly listing what is included. Thank you for sharing this, and enjoy the rest of your trip!
Disconnects frequently with no indication
When connected works well, but disconnects frequently and with no indication, requiring me to turn airplane mode on and off to re-establish the network connection
Airalo 回复2026-09-28
We see that you're facing frequent disconnects, which can be really disruptive. To help resolve this, please reach out to our customer support through the in-app support option and ask to speak with a human agent. They will assist you in addressing the issue. We appreciate your understanding, and we hope you enjoy a more stable connection soon! - Customer Advocacy Team.
I Am not if I really got connected
Airalo 回复2026-10-07
Hi! If your eSIM connection is unclear, that can seriously mess with your plans, especially once you land. Please open the Support Chat in the Airalo app so our team can take a look on your account with you. It was unclear, and Thank you for trying Airalo!
Paid for service I didn’t get
Paid for service I didn’t get. Too difficult to set up
I didn't have much luck with this eSim
I didn't have much luck with this eSim. I paid for 50GB of data with phone cass and text messages for use over 30 days. While I used it every day I only managed to use 12GB and lost the rest. I travelled all over the UK from London to Glasgow to Edinbugh to Inverness to Blackpool and back to London. Most of the time I could not use Facebook or Utube without severe buffering and ended up using it for Google maps and some emails. Sorry, I couldn't recommend this to anyone.
Airalo 回复2026-09-28
We're sorry to hear that your experience with the eSIM didn't meet your expectations. The data usage and connectivity issues you encountered while traveling across the UK are important for us to understand. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent. Your feedback helps us improve, and we hope your future experiences with our eSIMs will be more enjoyable and reliable! - Customer Advocacy Team.
Difficult to connect originally however…
Difficult to connect originally however fine after that
Airalo 回复2026-09-28
We're glad to hear you were able to connect successfully after some initial challenges. We understand that the connection process can be tricky at times. If you encounter any issues in the future, please reach out to our support team via the in-app support option. We're here to help! - Customer Advocacy Team.
I use the service in SE Asia and…
I use the service in SE Asia and Canada. The service is great in Asia but in Canada the service provider has very poor coverage and limited access.
Airalo 回复2026-09-28
It's great to hear you're enjoying our service in Southeast Asia! We understand that the coverage in Canada hasn't met your expectations. We're checking into this issue to see how we can enhance your experience. If it hasn't been resolved yet, please contact customer support and ask to speak with a human agent. Your experience matters to us, and we hope for more consistent service in the future. - Customer Advocacy Team.
Seems to work ok but took me two hours…
Seems to work ok but took me two hours to set up with alot of help from online.
Airalo 回复2026-09-28
Thanks for sharing your experience with us! Your feedback about the setup process is really valuable, and we will check into ways to enhance our guidance. If you need any assistance, please reach out to customer support through the in-app option. We truly appreciate your patience and hope you continue to enjoy our eSIMs! - Customer Advocacy Team.
Still learning
I’m still learning how to use this
Airalo 回复2026-09-28
It's fantastic to see you diving into our eSIMs! We understand that learning something new can be quite a journey. If you have any specific questions or need tips on how to make the most of our features, please reach out to customer support through the in-app support option. We're here to help, and we hope you enjoy exploring all the possibilities! - Customer Advocacy Team.
The network just stopped working
Airalo 回复2026-10-18
Hi there, We are truly sorry to hear that your network connection stopped working. Please reach out via our in-app chat so our team can check your case and offer a proper solution immediately! Eitan – Customer Advocacy
Performance is good at the start of the…
Performance is good at the start of the plan, but it becomes poor and slow towards the end of the subscription.
Airalo 回复2026-10-18
Hi Majid, We are truly sorry to hear that your connection speed and performance dropped towards the end of your package. We always aim to provide a consistently smooth data experience throughout your entire duration of use. If you ever experience inconsistent speeds or connection drops again in the future, please don't hesitate to contact us right away via our in-app chat so our support team can investigate and work on a solution for you! Eitan – Customer Advocacy
Need to improve the service
Need to improve the service. The connection is very poor and many time the internet is not working during the day. I think I did have a good experience with your service.
Airalo 回复2026-09-28
It's great to know you've enjoyed our service before, but we understand that connection issues can be frustrating. We appreciate you sharing your experience with us. If these problems haven't been resolved yet, we encourage you to reach out to customer support through the in-app support option to speak with a human agent. Your feedback helps us improve, and we’re here to assist you! - Customer Advocacy Team.
I cannot name new eSIM
I cannot name new eSIM. I have so many I used in the past and cannot tell which one to connect.
Airalo 回复2026-09-28
We understand that naming your eSIM is important for managing your connections, especially when you have multiple eSIMs. We are checking into this feature to see how we can enhance your experience. If it hasn't been resolved yet, please contact support via the in-app support option and ask to speak with a human agent. We're here to help you get the most out of our eSIMs! - Customer Advocacy Team.
Difficult to navigate
Airalo 回复2026-09-28
Navigating our services can indeed be a challenge at times, and we truly appreciate you sharing your experience. We are checking into this to see how we can improve. If it hasn't been resolved yet, please reach out to customer support through the in-app support option and ask to speak with a human agent. We hope to make your experience smoother! - Customer Advocacy Team.
It was difficult to be conected
Airalo 回复2026-09-28
We understand that it can be tough to stay connected, and we appreciate you sharing your experience with us. If you haven't resolved this yet, please reach out to our support through the in-app option and ask to speak with a human agent. We're here to help you get the most out of our eSIMs! - Customer Advocacy Team.