Dear Jacko,
Thank you for your detailed feedback and for choosing Airhub for your trip to Canada.
We're sorry for the initial activation hiccup, but we're glad our support team was able to resolve it quickly and get your eSIM up and running. We also appreciate your feedback on the activation process and will continue working to make it even smoother.
Thank you for your recommendation and support. We look forward to keeping you connected on your future travels!
Best regards,
- Airhub Team
Dear AS,
Thank you for your wonderful feedback! We’re delighted to hear you had a great support experience and that your questions were answered promptly, giving you confidence to complete your purchase.
We truly appreciate your recommendation and hope you have a smooth experience using your eSIM during your trip. Thank you for choosing Airhub!
Best regards,
- Airhub Team
S
Sup Sup · 写过 1 条评价 · 体验于 2026-07-09 ·
★★★★★
令人惊叹的客户服务
令人惊叹的客户服务!我在激活我的 esim 时遇到了麻烦,他们一步一步帮助我解决了这个问题!
Airhub eSIM 回复2026-07-09
Dear Valued Customer,
Thank you for your wonderful feedback! We’re delighted to hear our support team was able to guide you through the eSIM activation process step by step.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Audrey,
We're sorry to hear about your experience. However, we were unable to locate your order or any support request using the information available in your review.
Please contact us at [email protected] with your order ID or the email address used for your purchase. We'll be happy to investigate your case and work toward a suitable resolution.
Best regards,
- Airhub Team
A
Alex B · 写过 2 条评价 · 体验于 2026-07-08 ·
★★★★★
良好的eSIM体验
这是第二次使用 Airhub eSIM,这一次我在配置时遇到了一些困难。感谢客户支持的帮助,问题很快就解决了,谢谢 Christina C,非常感谢!
Airhub eSIM 回复2026-07-09
Dear Alex,
Thank you for your wonderful feedback! We’re delighted to hear that, although you experienced some configuration difficulties, our support team was able to resolve them quickly.
We truly appreciate your continued trust and support!
Best regards,
- Airhub Team
M
Madalin · 写过 1 条评价 · 体验于 2026-07-09 ·
★★★★★
很棒的经历
Airhub eSIM 回复2026-07-09
Dear Madalin,
Thank you for your wonderful feedback! We’re delighted to hear you had a great experience with our service.
We truly appreciate your support!
Best regards,
- Airhub Team
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·
★★★★★
eSIM 与数据配合良好
eSIM 可以很好地处理数据。 语音可以工作,但它没有给我分配电话号码,所以人们无法给我回电话。
Airhub eSIM 回复2026-07-09
Dear Valued Customer,
Thank you for your feedback. We're glad to hear the data service worked well during your trip.
We’re sorry about the issue you experienced with the voice service. After reviewing your case, our support team had already offered a 50% refund as a gesture of goodwill for the affected voice service, but we have not yet received a response from you.
If you would still like to proceed, please contact us at [email protected], and we’ll be happy to assist you further.
Best regards,
- Airhub Team
A
Aliki Tsiterou · 写过 1 条评价 · 体验于 2026-07-07 ·
★★★★★
Christina MV 帮我解决了我的问题......
Christina MV 在几分钟之内帮我解决了我的问题,非常有礼貌,乐于助人!
Airhub eSIM 回复2026-07-09
Dear Aliki,
Thank you for your wonderful feedback! We’re delighted to hear your issue was resolved quickly and that you had a helpful support experience.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Cally,
Thank you for your wonderful feedback! We’re glad to hear your activation issue was resolved quickly and that our support team was able to assist you with detailed guidance.
We truly appreciate your support!
Best regards,
- Airhub Team
R
Ruby Burden-Hill · 写过 2 条评价 · 体验于 2026-07-05 ·
★★★★★
好的
该 SIM 卡在巴尔干地区无法使用,但客户服务给了我退款
Airhub eSIM 回复2026-07-11
Dear Ruby,
Thank you for your feedback. We're sorry to hear the eSIM didn't work as expected during your trip.
We're glad our support team was able to assist you and process your refund promptly. We appreciate your understanding and hope to provide you with a better experience in the future.
Best regards,
- Airhub Team
K
K C · 写过 1 条评价 · 体验于 2026-07-02 ·
★★★★★
Christina RS 帮助我解决我的错误......
Christina RS 帮助我解决错误并提供了新的二维码,以便我可以在合理的时间内访问我的 eSIM
Airhub eSIM 回复2026-07-09
Dear K C,
Thank you for your kind feedback! We’re glad to hear your issue was resolved promptly and that you were able to access your eSIM without delay.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Maria,
Thank you for your wonderful feedback! We’re delighted to hear you found our service fast, easy to purchase, and reliable, with great signal throughout your trip.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Gaby,
Thank you for your wonderful feedback! We’re delighted to hear your eSIM worked perfectly and kept you connected throughout your trip.
We truly appreciate your trust and support!
Best regards,
- Airhub Team
Dear Valued Customer,
We're sorry to hear about your experience and understand how inconvenient this must have been during your trip.
After reviewing your case, we identified the issue and have already processed a refund for the affected service. We sincerely apologize for the inconvenience and appreciate your patience and understanding.
Thank you for your continued support, and we hope to provide you with a better experience on your next trip.
Best regards,
- Airhub Team
Dear Valued Customer,
We're sorry to hear about your experience.
After reviewing your account, we can see that your eSIM service has been active and functioning. If you experienced temporary connectivity issues, they may have been related to local network conditions or device settings, and we're glad our support team was able to assist you each time.
If you're still experiencing slow speeds, please contact us at [email protected] so we can investigate further and help resolve the issue as quickly as possible.
Best regards,
- Airhub Team
Dear Drew,
Thank you for your wonderful feedback! We’re delighted to hear you had a great support experience and that your issue was resolved quickly.
We’re glad you chose Airhub and truly appreciate your support. We hope you continue to enjoy a great experience with our service!
Best regards,
- Airhub Team
c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·
★★★★★
易于使用。在欧盟又好又快的网络。
Airhub eSIM 回复2026-07-02
Dear Valued Customer,
Thank you for your kind feedback! We’re delighted to hear you found our eSIM easy to use and enjoyed fast, reliable connectivity during your travels in Europe.
We truly appreciate your support!
Best regards,
- Airhub Team
Dear Guy,
Thank you for your continued trust and for sharing your valuable feedback. We’re delighted to hear you’ve had a positive experience with our service over the years.
We also appreciate your feedback regarding the QR code issue in the app. Our team is actively working to improve the experience, and comments like yours help us identify areas that need attention.
Thank you for your continued support. We’re committed to making your experience even better.
Best regards,
- Airhub Team