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Airhub eSIM

101 条评价

4.3101 条评价
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关于 Airhub eSIM

数据更新
网站
airhubapp.com
分类
电子与科技
所在地
United States · San Francisco
状态
待认证
近 12 个月
101 条评价
差评回复率
77%(10/13 条)
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Airhub eSIM靠谱吗?

Airhub eSIM(airhubapp.com)在 OK.one 的综合评分为 4.3 分(满分 5 分),基于本站收录的 101 条用户评价,属于电子与科技分类,口碑良好。85% 的评价为 4 星及以上,11% 为 1 星;商家回复了 77% 的差评。数据最后更新于 2026-08-10。

用户怎么说

J
Jacko · 写过 2 条评价 · 体验于 2026-07-09 ·

很棒的 eSIM,激活过程中出现了一些小问题(但支持挽救了局面)

我为我的加拿大之旅购买了 Airhub 的 30 天无限数据 + 语音高级套餐。由于这是一项高级计划,我必须在结帐时提交我的 IMEI 和 EID(都是长数字)。 付款后,我收到了一个二维码以及安装该计划的说明,但我的手机拒绝激活它。一切都很顺利,到那时为止,有点令人沮丧。 我联系了支持人员,并得到了 Christina RS 的帮助,她解释说该计划需要手动激活。我必须再次提供我的 IMEI 和 EID,但这一次我可以只发送屏幕截图,这让事情变得更加容易。克里斯蒂娜立即开始工作,大约 5 分钟内我收到一条消息,确认计划已准备好安装。之后一切都很顺利。 总的来说:该产品 4/5 星(激活过程可以更顺利),但 Christina RS 当之无愧的 5/5 星——快速、清晰和有效的支持。以后的旅行肯定会再次使用 Airhub。

Airhub eSIM 回复2026-08-04

Dear Jacko, Thank you for your detailed feedback and for choosing Airhub for your trip to Canada. We're sorry for the initial activation hiccup, but we're glad our support team was able to resolve it quickly and get your eSIM up and running. We also appreciate your feedback on the activation process and will continue working to make it even smoother. Thank you for your recommendation and support. We look forward to keeping you connected on your future travels! Best regards, - Airhub Team

A
AS · 写过 3 条评价 · 体验于 2026-07-09 ·

令人惊叹且乐于助人的客户服务......

库马尔的客户服务令人惊叹且乐于助人。我有一个疑问,并立即得到答复,感谢库马尔,我能够毫无疑问地继续购买。会推荐! 我已经使用了eSim,我的旅行进行得很顺利,没有任何问题。会推荐并且肯定会在旅行时再次使用。

Airhub eSIM 回复2026-08-04

Dear AS, Thank you for your wonderful feedback! We’re delighted to hear you had a great support experience and that your questions were answered promptly, giving you confidence to complete your purchase. We truly appreciate your recommendation and hope you have a smooth experience using your eSIM during your trip. Thank you for choosing Airhub! Best regards, - Airhub Team

S
Sup Sup · 写过 1 条评价 · 体验于 2026-07-09 ·

令人惊叹的客户服务

令人惊叹的客户服务!我在激活我的 esim 时遇到了麻烦,他们一步一步帮助我解决了这个问题!

Airhub eSIM 回复2026-07-09

Dear Valued Customer, Thank you for your wonderful feedback! We’re delighted to hear our support team was able to guide you through the eSIM activation process step by step. We truly appreciate your support! Best regards, - Airhub Team

a
audrey ho · 写过 1 条评价 · 体验于 2026-07-09 ·

永远不要尝试!

尝试激活 esim 绝对是一场噩梦。我已经给他们发了电子邮件并试图要求他们修复它,但他们做不到。即使问题显然无法解决,他们也拒绝给我退款。总的来说,这是一次非常糟糕的经历和公司。

Airhub eSIM 回复2026-08-04

Dear Audrey, We're sorry to hear about your experience. However, we were unable to locate your order or any support request using the information available in your review. Please contact us at [email protected] with your order ID or the email address used for your purchase. We'll be happy to investigate your case and work toward a suitable resolution. Best regards, - Airhub Team

A
Alex B · 写过 2 条评价 · 体验于 2026-07-08 ·

良好的eSIM体验

这是第二次使用 Airhub eSIM,这一次我在配置时遇到了一些困难。感谢客户支持的帮助,问题很快就解决了,谢谢 Christina C,非常感谢!

Airhub eSIM 回复2026-07-09

Dear Alex, Thank you for your wonderful feedback! We’re delighted to hear that, although you experienced some configuration difficulties, our support team was able to resolve them quickly. We truly appreciate your continued trust and support! Best regards, - Airhub Team

M
Madalin · 写过 1 条评价 · 体验于 2026-07-09 ·

很棒的经历

Airhub eSIM 回复2026-07-09

Dear Madalin, Thank you for your wonderful feedback! We’re delighted to hear you had a great experience with our service. We truly appreciate your support! Best regards, - Airhub Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

eSIM 与数据配合良好

eSIM 可以很好地处理数据。 语音可以工作,但它没有给我分配电话号码,所以人们无法给我回电话。

Airhub eSIM 回复2026-07-09

Dear Valued Customer, Thank you for your feedback. We're glad to hear the data service worked well during your trip. We’re sorry about the issue you experienced with the voice service. After reviewing your case, our support team had already offered a 50% refund as a gesture of goodwill for the affected voice service, but we have not yet received a response from you. If you would still like to proceed, please contact us at [email protected], and we’ll be happy to assist you further. Best regards, - Airhub Team

A
Aliki Tsiterou · 写过 1 条评价 · 体验于 2026-07-07 ·

Christina MV 帮我解决了我的问题......

Christina MV 在几分钟之内帮我解决了我的问题,非常有礼貌,乐于助人!

Airhub eSIM 回复2026-07-09

Dear Aliki, Thank you for your wonderful feedback! We’re delighted to hear your issue was resolved quickly and that you had a helpful support experience. We truly appreciate your support! Best regards, - Airhub Team

C
Cally · 写过 1 条评价 · 体验于 2026-07-07 ·

激活问题几乎立即得到解决

虽然安装 eSIM 后出现了问题,但我联系了客户支持,他们几乎立即(几小时内)回复了我,在他们的详细帮助下我能够解决问题。特别感谢 Karlton MV 的帮助!

Airhub eSIM 回复2026-07-09

Dear Cally, Thank you for your wonderful feedback! We’re glad to hear your activation issue was resolved quickly and that our support team was able to assist you with detailed guidance. We truly appreciate your support! Best regards, - Airhub Team

R
Ruby Burden-Hill · 写过 2 条评价 · 体验于 2026-07-05 ·

好的

该 SIM 卡在巴尔干地区无法使用,但客户服务给了我退款

Airhub eSIM 回复2026-07-11

Dear Ruby, Thank you for your feedback. We're sorry to hear the eSIM didn't work as expected during your trip. We're glad our support team was able to assist you and process your refund promptly. We appreciate your understanding and hope to provide you with a better experience in the future. Best regards, - Airhub Team

K
K C · 写过 1 条评价 · 体验于 2026-07-02 ·

Christina RS 帮助我解决我的错误......

Christina RS 帮助我解决错误并提供了新的二维码,以便我可以在合理的时间内访问我的 eSIM

Airhub eSIM 回复2026-07-09

Dear K C, Thank you for your kind feedback! We’re glad to hear your issue was resolved promptly and that you were able to access your eSIM without delay. We truly appreciate your support! Best regards, - Airhub Team

D
David McClelland · 写过 2 条评价 · 体验于 2026-06-25 ·

我没有收到二维码,他们最初拒绝退款

在被告知我无权获得退款后,我提供了一小部分退款、一半退款,最后如果我在 TrustPilot 上拉出我的一星评论,我就会获得全额退款,我确实得到了退款。 我正在相应地修改我的评论 - 2 星,因为退款过程非常漫长。 直到 12 小时或更长时间过去后,我才收到二维码。我不得不从另一家供应商那里购买 eSim。他们拒绝退还我的钱,尽管他们可以在他们的聊天系统上看到这一切是如何发生的。 继续在聊天中粘贴此内容: 请给我们一点时间 ⏳,我们将随时向您通报最新进展 📩。 非常感谢您的理解与配合😊 还有这个: 对于给您带来的不便,我们深表歉意。 我们可以看到您于 6 月 25 日购买了该计划,距离购买日期已经​​过去了几天。请注意,该计划的有效期从购买之日算起。由于该计划已在其有效期的大部分时间内有效,因此很遗憾,在这种情况下我们无法退款。 这没有任何意义。我无法使用它。直到我购买后 12 个多小时,Airhub 才提供代码。这是非常糟糕的客户服务。我坚持要求退款。页面上显示“立即激活”。 我有一张来自 paypal 的收据,显示我为 eSim 支付了 31 美元: 商户Gighub系统公司 交易日期2026年6月24日 订单 ID fe7e114d-bb49-4fba-90ed-2d120b039959 运送至 大卫·麦克莱兰 46 伍德英亩博士 纽约州皮茨福德 14534-2740 美国 如果您查看聊天记录,您会看到我最初的退款请求如下:请取消订单并退款。我已经非常耐心了,已经一个小时了。我会在其他地方处理它。 6 月 24 日下午 6:55 那是在我等了一个多小时团队才整理好我的订单之后。 克里斯蒂娜 我们已检查您的订单,可以确认二维码已成功发送至您的注册邮箱。请注意,eSIM 的有效期从发送二维码时开始计算 由于二维码已送达且已过去8天多,我们无法处理该订单的退款。 我在发出二维码之前申请了退款。未成功发送。来得太晚了,已经派不上用场了。 我已经等退款8天了。我一直非常耐心和包容。我坚持要求全额退款。

M
Maria Ulfah · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

它真的很快,并不复杂,而且……

速度真的很快,不复杂,很容易购买,信号非常好,在所有地方都能用

Airhub eSIM 回复2026-07-02

Dear Maria, Thank you for your wonderful feedback! We’re delighted to hear you found our service fast, easy to purchase, and reliable, with great signal throughout your trip. We truly appreciate your support! Best regards, - Airhub Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-24 ·

没用,避免它

很好,但遗憾的是,除了查马雷尔附近的一小部分区域外,整个旅程中连接都没有畅通。在我们访问的岛上的所有其他区域,它总是说有 LTE 或 4G 信号,但后来连接一直无法工作!服务真的很糟糕。

G
Gaby · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

作品完美

作品完美。没问题,您的手机将始终保持连接,您会感到安全无忧。

Airhub eSIM 回复2026-07-02

Dear Gaby, Thank you for your wonderful feedback! We’re delighted to hear your eSIM worked perfectly and kept you connected throughout your trip. We truly appreciate your trust and support! Best regards, - Airhub Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

我订购了 30 天的 7Gb 数据,当时……

我去欧洲旅行时订购了 30 天的 7Gb 数据流量,但我的数据流量停留在 5Gb。这使得旅行变得非常困难。通常 Airhub 没问题,但这次不行。 与 Airhub 交谈后,他们向我退还了全额费用,并致以歉意。我会再次使用它们。

Airhub eSIM 回复2026-07-09

Dear Valued Customer, We're sorry to hear about your experience and understand how inconvenient this must have been during your trip. After reviewing your case, we identified the issue and have already processed a refund for the affected service. We sincerely apologize for the inconvenience and appreciate your patience and understanding. Thank you for your continued support, and we hope to provide you with a better experience on your next trip. Best regards, - Airhub Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-01 ·

每个月当我给我的 eSIM 卡充值时......

每个月当我为我的 eSIM 卡套餐充值时,都会出现连接问题。我联系了支持人员并给了我建议,但这种情况再次发生。尤其是这个月的互联网质量真的很差。

Airhub eSIM 回复2026-07-09

Dear Valued Customer, We're sorry to hear about your experience. After reviewing your account, we can see that your eSIM service has been active and functioning. If you experienced temporary connectivity issues, they may have been related to local network conditions or device settings, and we're glad our support team was able to assist you each time. If you're still experiencing slow speeds, please contact us at [email protected] so we can investigate further and help resolve the issue as quickly as possible. Best regards, - Airhub Team

D
Drew · 写过 1 条评价 · 体验于 2026-06-28 ·

我刚刚开始使用它们,所以不能…

我刚刚开始使用它们,所以无法评价服务的质量。他们的客户服务是一流的。我遇到了困难,并立即与帕托解决了这个问题。他们提供了极好的帮助,并提供了超快速的解决方案。仅就这种互动而言,我很高兴选择了 Airhub。再次感谢,帕托!

Airhub eSIM 回复2026-07-02

Dear Drew, Thank you for your wonderful feedback! We’re delighted to hear you had a great support experience and that your issue was resolved quickly. We’re glad you chose Airhub and truly appreciate your support. We hope you continue to enjoy a great experience with our service! Best regards, - Airhub Team

c
customer · 写过 1 条评价 · 已认证 · 体验于 2026-06-02 ·

易于使用。在欧盟又好又快的网络。

Airhub eSIM 回复2026-07-02

Dear Valued Customer, Thank you for your kind feedback! We’re delighted to hear you found our eSIM easy to use and enjoyed fast, reliable connectivity during your travels in Europe. We truly appreciate your support! Best regards, - Airhub Team

G
Guy Fridman · 写过 1 条评价 · 体验于 2026-06-27 ·

我使用 AirHub 已经好几年了

我使用 AirHub 已经好几年了。总体而言,服务运作良好。在过去的几个月里,他们遇到了一个恼人的错误,即在应用程序上不显示二维码。客户支持,尤其是克里斯汀,非常棒,问题很快得到解决。如果他们只能解决这个问题,他们的支持票也会减少,因为一旦 eSIM 激活,一切都可以正常工作。 感谢支持团队的克里斯汀。

Airhub eSIM 回复2026-07-02

Dear Guy, Thank you for your continued trust and for sharing your valuable feedback. We’re delighted to hear you’ve had a positive experience with our service over the years. We also appreciate your feedback regarding the QR code issue in the app. Our team is actively working to improve the experience, and comments like yours help us identify areas that need attention. Thank you for your continued support. We’re committed to making your experience even better. Best regards, - Airhub Team