Akusoli

Hello Leona, Thank you for sharing your feedback with us. We’re sorry to hear you were disappointed about the lack of free shipping, but we’re glad to know that everything else with your experience was okay. We are continuously reviewing comments like yours to improve our service and overall experience. Thank you for giving us a chance and for taking the time to leave a review. Akusoli Support Team

Hello, Thank you very much for taking the time to share your feedback. We tried to contact you through Trustpilot to resolve this issue. Unfortunately, you did not respond to our requests. If you did not receive our emails but would still like our assistance, you can contact us using the contact form available at: https://akusoli.com/contact Please provide the following information so we can access and verify your order: Email address used to place the order Order number Full name Thank you for your contribution to our development and growth. We hope to hear from you soon. Best regards, Akusoli Support Team

Hello, Thank you so much for your 5-star review and for being a loyal Akusoli customer. We’re really glad to hear that you’re happy with our product and that you appreciate the special deal for existing customers. Your feedback means a lot to us. Thank you again for your support. Akusoli Support Team

Hello Giulia, We apologize for the inconvenience caused by the long waiting time. We are already investigating the details of your case and will get back to you as soon as possible. Thank you for your patience. Akusoli Support Team

Hello Christine, Thank you so much for your 5-star review and for sharing that you found it easy to order with Akusoli. We truly appreciate you taking the time to leave your feedback and are glad to know your experience has been smooth so far. Best regards, Akusoli Support Team

Hi Tracy, Thank you for taking the time to leave us a review and for the 4 stars. We’re glad to hear you found the product good, well customized, and easy to purchase. If there’s anything we can do to make your experience even better next time, we’d love to hear your feedback. Akusoli Support Team

Hello, Thank you for your positive feedback and for taking the time to leave a review. We’re glad to hear that you found Akusoli easy to use with clear option choices. If there is anything we can improve to turn your experience into a 5-star one, please let us know. Akusoli Support Team

Hello Pecos, Thank you so much for your 5-star review. We are glad to hear you found the explanation fast and helpful. Your feedback means a lot to us and motivates our team. Thank you for choosing Akusoli. Akusoli Support Team

Hello Toni, Thank you for taking the time to share your feedback and for your 5-star rating. We’re sorry to hear that you found the offers overwhelming and the shipping costs too high. Your comments about the extra offers and pricing are very valuable to us, and we will make sure they are shared with the appropriate team for review. Thank you again for trying Akusoli and for your honest feedback. Akusoli Support Team

Hello Gary, Thank you for taking the time to leave us a 4-star review. We’re really glad to hear that the insoles helped your feet during your touring in China. Feedback like yours means a lot to us and helps us continue improving our products. If there’s anything we can do to make your experience even better next time, please feel free to let us know. Akusoli Support Team

Hello Donna, Thank you for taking the time to leave us a 4-star review and for sharing your experience with Akusoli. We’re glad to hear that you found the process easy and quick. If there is anything we can do to make your experience even better, we’d really appreciate any additional feedback you might want to share. Thank you again for your feedback. Akusoli Support Team

Hello Eve, Thank you so much for your 5-star review and for sharing your excitement – we really appreciate it. We hope you enjoy your Akusoli products and have a great experience with them. Akusoli Support Team

Hello Virginia, Thank you for taking the time to share your feedback and for your 4-star review. We appreciate you letting us know about your experience with the additional options at the end of your purchase. Your comments are very valuable and help us better understand how our offers are perceived, so we can continue improving the clarity of our process. We’re glad to hear that you’re happy overall and that our team was able to assist you during checkout. Thank you again for choosing Akusoli, and we wish you a wonderful day. Akusoli Support Team

Hello Sue, Thank you for taking the time to share your feedback. I'm sorry to hear that you found the additional offers during the ordering process excessive. I understand how this could make the experience feel frustrating, and I appreciate you sharing your honest opinion. I wanted to follow up regarding your review, as I had previously reached out through Trustpilot in the hope of learning more about your experience. Since I haven't heard back, I still wanted to let you know that I'd genuinely like the opportunity to continue assisting you. If you're still open to discussing your concerns, please contact me directly through https://akusoli.com/contact so I can privately review your experience and personally work with you toward a resolution. When reaching out, please use the subject line Trustpilot - Akusoli. Please reference this Trustpilot review when contacting me so I can quickly locate your case and personally continue assisting you. I appreciate you taking the time to share your feedback, and I hope to have the opportunity to assist you whenever you're ready. Best regards, Jade Torres Akusoli Support Team

Hello Sally, We are delighted to hear that you are happy overall and thank you for taking the time to leave a 4-star review. We really appreciate your feedback about there being too many offers. We will take this into consideration and review our internal processes to see where they can be improved. If you would like to share any further details or preferences, you can always reach our customer service team here: https://akusoli.com/contact-2 Akusoli Support Team

Hi Sharon, Thank you so much for your 5-star review and for sharing your experience. We’re really glad to hear that you found it easy to order with Akusoli. Akusoli Support Team

Hello Sue, Please accept our apology for any confusion or inconvenience you experienced when ordering and being asked about additional options. We will take all the necessary actions to look into your case and understand what happened so we can improve this part of the process. Please note that in order not to keep our customers waiting, we ship the orders as fast as possible. Our automated systems process, pack, and send out packages for shipment as soon as the payment is confirmed, which makes us unable to cancel or modify the order once this process has started. Thank you for your feedback and for helping us improve. Akusoli Support Team

Hello Kathleen, Thank you so much for your 5-star review. We’re really glad to hear that you found it easy to see what you wanted to order. Your positive feedback means a lot to us and helps us keep improving our website and services. Thank you for choosing Akusoli. Akusoli Support Team

Hello Elaine, Thank you for sharing your feedback with us. We are sorry to hear that you felt there were too many questions, and we understand how this can be frustrating. We are already reviewing this internally and will take your comment into account as we work to improve the experience. Thank you for taking the time to leave a review and for giving us the opportunity to improve. Akusoli Support Team

Hello Felisa, Thank you for sharing your feedback and for your 4-star review. We understand how frustrating it can feel when additional offers appear while you’re simply trying to buy what you want. Your perspective on add-on offers and how they can come across is very valuable, and we appreciate you taking the time to explain how this affects your shopping experience. We will make sure your comments are shared with the relevant team so they can review how these offers are presented. If your review is not linked to an invitation, please provide your order information (email, order ID, or name) so we can look into your specific experience in more detail. Akusoli Support Team