Alisa.shop

We sincerely apologize for the inconvenience. Our refund policy states that if you pay via PayPal and cancel your order due to a reason other than our fault, the PayPal fee will not be refunded. The reason your new order hasn't been sent is because China is currently in the Lunar New Year holiday, and all orders are processed from February 28th onwards.

Hello, We are sorry to hear that you were dissatisfied with your shopping experience. All orders are shipped with valid tracking numbers, and customers may need to follow the local carrier’s instructions for pickup or delivery after the package arrives. If there is any issue with collection, our support team is always available to help contact the carrier and assist with the delivery process. Regarding refunds, we handle all cases according to the platform policies and the actual order status. We do not refuse refunds without reason. Unfortunately, your review does not include an order number or contact information, so we are currently unable to verify the situation. Please contact us directly with your order details, and we will do our best to assist you and resolve the issue as quickly as possible.

Thank you for your attention and feedback on our website. We value the opinions of every user and are committed to providing quality services. Regarding the image storage issue you mentioned, we use Alibaba Cloud's CDN file storage service, which is a reliable service provider chosen by many companies. We always ensure that our service quality and user experience meet the highest standards. If you have purchased anything on our website, please provide the order number so that we can further verify and solve any problems you may have. If you have not purchased anything on our website, we understand that you may have misunderstandings about our services, but it may not be fair to us to give a 1-star rating directly. We suspect that this may be a malicious review from a competitor. We sincerely hope that you can give us a chance to understand our services and experience our products. If you have any questions or need help, please feel free to contact our customer service team, we will serve you wholeheartedly. Thank you again for your feedback and look forward to your understanding and support! I wish you a happy life!