我正在编辑我的评论,因为在我初步审核后,该公司确实设法找到我的退货并立即退款给我。所以他们确实做对了。我绝对不会推荐 Tour X 品牌的球杆,杆身太松了。如果有的话,就去当地的 Golf Galaxy 试试并购买青少年球杆吧,网上购买很麻烦,尤其是如果你必须退货,而且你必须支付自己的退货运费(我花了 40 美元退回两支球杆)。除非您购买 US Golf Kids,否则这些似乎都是超级可靠的球杆,具有超级可靠的测量系统。
We are sorry to hear about how the Lynx Ai golf clubs didn't meet your quality expectations. We are in the process of closing out these clubs and will not be carrying them in the future. Regarding our return policy, we do not accept used clubs which is explicitly stated in our return policy and is industry standard. In our return policy, we also recommend trying out the clubs with the wrapping on until you are sure the clubs are a good fit for your child.
Shipping internationally and especially to Australia is very expensive and the costs continue to rise unexpectedly. We pass along the actual cost of shipping our products to AU and in the majority of cases, we lose money in the shipments. The clubs arrived to your location in AU. The shipment waited for you at the destination for you to pick up, in order for you to pay the duties and taxes due. You never picked up the clubs, and duties and taxes weren't paid, so the clubs were returned to sender. We incurred the shipping costs to the post office so as a result, that cost was not returned to you.
Hi Ryan, any order that is shipped from the U.S to Canada does have duties and custom fees. This is standard for any shipment and is not in our control. We sadly have no control over these fees. Buyers are responsible for these duties and this is expressed in our shipping policy, which you agreed upon when checking out on your item.