客户服务反应迟钝。
我在 12 月 13 日收到一封电子邮件,说我的订单已取消。这是发货后的通知。我向他们寻求支持。没有回应。我在 Instagram 上私信了他们。没有回应。自从我收到取消电子邮件并联系他们以来已经过去了 5 天。 取消电子邮件中也没有提及退款流程。
Hello Elif, We are very sorry for the experience you’ve described and for the inconvenience caused. We are currently reviewing your case and have already contacted you to gather all the necessary information so we can assist you as quickly as possible. Please check your inbox (and spam folder), as we have emailed you from [email protected]. Once we have all the details, we will provide you with a clear update regarding the status of your order and the refund process. Thank you for your patience and understanding. All Racquet Sports
