We are so glad to hear our customer service team provided excellent support when you experienced issues with your shipment. We appreciate you acknowledging their efforts in expediting the replacement parts and keeping you informed. We hope you enjoy your tent!
M
Michael · 写过 3 条评价 · 已认证 · 体验于 2026-03-20 ·
★★★★★
及时交付
交货及时、井井有条,每根杆子都有编号和说明。期待5月1日开启新的征程! ✌️
Alltents 回复2026-04-03
We're happy to hear that the prompt delivery and organization met your expectations! Thank you for the positive feedback; we hope you enjoy your new journey.
We appreciate your feedback on the tent's quality. We're sorry the tie-downs weren't included and for the instruction clarity. We'll review the product description for tie-down inclusion and improve the assembly instructions. Thanks for bringing this to our attention.
We appreciate you sharing your ordering experience. We're sorry to hear that your order wasn't delivered completely and that resolving it took some effort. We're glad our team got it back on track and hope the rest arrives tomorrow as expected.