Alltents (alltents.com) has a 4.0 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Home Services and its reputation is good. 75% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Packaging was so poor the boxes were falling apart. Parts were falling out of the box and had been damaged, wr got them repaired but we should not have had to. No storage system so we had to purchase storage boxes. No packing list,even though the instructions state to check materials received against the packing list, no copy of the invoice for our records, no hold down stakes or weights. Once I try to assemble it this weekend I may have more.
Reply from Alltents2026-08-04
We are sorry to hear that the packaging arrived in a poor condition and that this caused inconvenience during delivery.
We always aim to ensure that our products are packed securely for transport, and we apologise that this was not the case with your shipment.
If you discover any damaged parts or missing items when assembling the product, please contact us and provide details along with pictures if possible. We will be happy to look into this and assist with any replacement parts that may be required.
Thank you for your understanding, and we hope the assembly goes smoothly.
Max · 6 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
great customer service but we are still…
great customer service but we are still waiting for a replacement pkg that Fedex damaged and didi't deliver. It is supposed to arrive today.
D
David Parker · 1 review · Experienced 2026-08-03 ·
★★★★★
The tent quality and service is excellent
The tent quality is excellent. I recommend getting the heaviest duty cover. There was some FedEx shipping problems however their service person was extremely attentive and very helpful. I’m very pleased with the purchase, quality and service representative.
Reply from Alltents2026-08-04
We are so happy to hear you are pleased with the quality of your tent and the assistance you received from our service team. We appreciate you sharing your positive experience with us!
The customer service was incredible, and Danae (Apologize for spelling) specifically was extremely helpful with the small hiccup I had with the product. I would highly recommend all tents. Mostly because of the customer service.
Reply from Alltents2026-08-04
We are so happy to hear about your positive experience with our customer service and product. We appreciate you highlighting the helpfulness of our team member. Your recommendation means a lot to us!
M
Michael Messina · 1 review · Experienced 2026-07-02 ·
★★★★★
I bought the ultra party tent with…
I bought the ultra party tent with 8.5ft side walls. Arrived quickly and complete. The tent is really solid. Went together well. The poles and cover are made from really thick, strong materials.
Very happy with my choice.
Reply from Alltents2026-08-04
We are so pleased to hear that your ultra party tent arrived quickly and that you found it to be solid and well-made. It's wonderful to know that the poles and cover met your expectations for thickness and strength. We truly appreciate your positive feedback and are glad you are happy with your choice!
The tent is easy to set up and take down. Great for the price.
Reply from Alltents2026-08-04
We're so glad to hear you found our tent easy to set up and take down, and a great value! We appreciate your positive feedback.
B
Ben · 1 review · Experienced 2026-06-22 ·
★★★★★
Terrible Delivery Service
Ordered tent 2 weeks prior to July 4th. 5 out of 6 boxes arrived in the first week. The final box, with half the tent poles, arrived the Monday after the 4th. The website says 5 business days. We had no tent for the party. All boxes were damaged and looked like they were thrown off a train and dragged.
Reply from Alltents2026-07-21
We are truly sorry to hear about the significant issues you experienced with your tent order, especially with the delayed delivery of essential parts and the condition of the boxes. We understand how frustrating it must have been to not have the tent for your planned event. We are actively investigating the shipping discrepancy and the damage to the packaging to prevent similar occurrences. Your feedback is invaluable as we work to improve our services.
M
MM- New Jersey · 1 review · Verified · Experienced 2026-07-13 ·
★★★★★
Great product and service!
Calling and on 3 rd ring spoke to a person who was super nice and helpful; not an automated message.
Timely response and great sturdy product and service!
Thank you!
Reply from Alltents2026-07-21
We're so happy to hear about your positive experience with our team and that you found our product and service to be excellent. Thank you for your kind words!
Enjoying our sturdy tent already! Delivery was timely.
Reply from Alltents2026-07-21
We are so glad to hear you are enjoying your sturdy tent and that our delivery was timely! We appreciate your positive feedback.
G
George F · 1 review · Experienced 2026-07-03 ·
★★★★★
Excellent phone customer service
Excellent phone customer service, shipped on time with great communication email and tracking. Also, 1 of 7 packages was delayed by FedEx and Alltents sent the replacement box and handles the issue with FedEx. We were on time erecting the tent we ordered.
Reply from Alltents2026-07-21
We are so glad to hear that our customer service and communication met your expectations. It was our pleasure to ensure your tent arrived on time despite the shipping delay. We appreciate you sharing your positive experience!
R
Rob · 2 reviews · Verified · Experienced 2026-07-06 ·
★★★★★
Great experience all around
Great experience all around. Fast shipment and timely communication on my questions.
Reply from Alltents2026-07-21
We're so glad to hear you had a great experience with our fast shipment and communication!
M
Mark Gard · 1 review · Experienced 2026-07-04 ·
★★★★★
20x39 party tent was totally destroyed…
20x39 party tent was totally destroyed after a heavy rainfall. Tent collapsed, it was not a severe storm just a heavy rain.
Reply from Alltents2026-07-21
Hi, we're sorry to hear about your experience and understand how frustrating it must have been to have your tent collapse after heavy rainfall.
We'd like the opportunity to review what happened and learn more about the conditions, installation, and your order. Please contact our customer support team with your order number so we can investigate your case and discuss the available options with you.
We appreciate your feedback, as it helps us continue improving our products and customer experience.
J
Joe · 1 review · Verified · Experienced 2026-06-25 ·
★★★★★
Made 2 orders with them
Made 2 orders with them, bothe were confirmed and shipped within days. On second order discount code didn’t apply when I sent in the order, when I noticed it I emailed customer service due to it being the weekend and received a notification that it would be checked in to. A few days later received an email that a credit for the discount would be processed and it was. So far a very good experience with ALLTENTS.
Reply from Alltents2026-07-21
We are so happy to hear about your positive experience with us, especially regarding the prompt resolution of the discount code issue! It's wonderful to know that our team was able to assist you efficiently. We truly appreciate your kind words and look forward to serving you again.
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Rich Crag · 1 review · Experienced 2026-07-06 ·
★★★★★
The team was very responsive to my delivery qeustions
The team was very responsive to my questions on delivery options. I was anxious the tent would not arrive in time for a big party. They answered multiple emails promptly and the product was delivered in 2 days. Great team and company
Reply from Alltents2026-07-21
We're so happy to hear our team was responsive and that your tent arrived swiftly for your party. We appreciate you sharing your positive experience!
J
Judy O · 1 review · Experienced 2026-06-27 ·
★★★★★
Great tent and phenomenal customer service.
Overall, I am very pleased with my purchase of the 20 x 39 Pro Party Tent. It is a well made tent and provided the perfect shelter from the rain and the intense sun. The tent was set up for about a week, during which we experienced a few heavy downpours and intense wind (always my luck!), so I was glad that I also purchased a tie down kit and weighted water bags. They came in handy!
Initially I only received a partial shipment , with the boxes and some of the items being damaged during shipment. Customer service responded promptly with a new shipment of the missing and replacement pieces (plus a few extra, thank-you). Although the missing parts did not arrive in time for my first summer event, we were able to use the tent for another event. The tent went together easily, with the help of a few extra people to raise the tent. We will be using this tent a few more times this summer!
Due to the heavy downpours I did have water pooling on the canopy which we continually had to remove. We could not keep up with it during the night, so in one instance the grommet on the canopy pulled away from the tarp. The roof supports that came with the tent were suppose to correct this, so I am assuming I made a mistake with the assembly and will be reaching out to customer service with their suggestions for future set-up.
Again, this is a great tent for the price. I am hoping to purchase just the 20 foot roof tarp for smaller events that I will be hosting. I would definitely recommend this tent. The quality is excellent and you can't beat the customer service, they were easy to reach and available to address all my questions and concerns.
Reply from Alltents2026-07-21
We are so pleased to hear how much you appreciate your 20 x 39 Pro Party Tent and that it provided excellent shelter during your event! We understand that receiving a partial and damaged shipment was frustrating, and we are glad our customer service team was able to promptly resolve that issue for you.
It's understandable that heavy downpours can lead to water pooling, and we appreciate you bringing up the concern about the grommet. We are confident that our customer service team will be able to provide excellent guidance on optimizing the roof support assembly for future uses. We are also happy to hear you are considering purchasing a 20-foot roof tarp for smaller events. Thank you for your wonderful recommendation and for highlighting the quality of our product and the helpfulness of our customer service. We look forward to assisting you again!
The buying experience was okay. But, the delivery was botched. 12 different boxes, most all torn up, and bandaged with tape. Once Toolport learned that FedEx was likely at fault, it did not seem to care very much. My team carefully opened all the boxes, found 4 dented and damaged pieces, made our own DIY repairs, bought our own extra bolts, drafted our own assemble instructions and moved on.
Reply from Alltents2026-07-08
We appreciate you sharing your experience with us. We are truly sorry to learn about the issues with your delivery, including the damaged packaging and product components. We understand how frustrating it must have been to receive items in such a condition and to have to make your own repairs and modifications. We are reviewing our processes to prevent similar situations in the future and ensure our customers receive their orders in perfect condition.
The tent arrived quickly and set up was relatively easy (have a few people on hand to help out!). It really protected us from the brutal sun during our event and wrapped up easily. Buy the carrying totes for easy storage - they're worth it!
Reply from Alltents2026-07-08
We're so happy to hear our tent provided excellent sun protection and was easy to set up for your event! We appreciate you sharing your positive experience and the helpful tip about the carrying totes.
