AmericanMuscle.com

Hello, Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear of the issues that you experienced with your recent order. We were unable to locate an order with the information shared in your review. We would like to review your order and address your concerns. If you could send your order information and a copy of your comments to [email protected]. Once we receive this information we will review your order and address the issues you experienced. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Bob, Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear of the delay in receiving the MBRP 3 Inch Armor Plus Muffler Bypass. We reviewed your order and we do show that this order was placed in the afternoon of 7/14, and it shipped out on 7/15 and FedEx tracking shows it was delivered 7/18. We apologize for the delay, when your order was placed on 7/14, it was after the cut off time for our PA warehouse, so it was shipped the following day. We hope that you did not experience any issues while installing the bypass. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Cole, Thank you for sharing your feedback with AmericanMuscle. We are sorry to hear that you experienced issues when speaking with our AI Chat bot regarding the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit (96-04 Mustang) that you purchased in August 2025. We reviewed your recent chat interaction, and we do see that there was an issue with the bot understanding what you were asking. We did have the chat assigned to a live chat representative, but it appears you walked away or stopped responding. This item, the BBK Adjustable Clutch Cable, Quadrant and Firewall Adjuster Kit does have a one year manufacturer warranty and to set up a warranty claim you can contact us at 610-990-4562. We noted your order that this is covered by a one year warranty. This would be for a replacement for the same item. We do see that you recently ordered a new clutch cable and that it was delivered on 7/19. Due to this situation, we issued a credit to your AmericanMuscle account. This credit can be used on a future order and it is valid until 10/31/2026. If you have any questions, please contact us and we will be happy to assist you. We do apologize for the confusion and frustration that this situation has caused you. Thank you, Amy

Hello Adrian, Thank you for taking the time to share your feedback with AmericanMuscle. We are disappointed to hear that you experienced issues and delays while setting up a return for one of your orders. We were unable to locate an order with the information shared in your review. We would like to review your order and see why you experienced delays in being fully refunded. If you could send an email to [email protected] and please include your order information and copy of your review. Once we receive this information we will review your order and address your concerns, If you have any additional questions, please contact us and we will be happy to assist you. Thank you, Amy

Hello Stanton, Thank you for taking the time to share your feedback with AmeicanMuscle and for bringing this situation to our attention. We reviewed your recent order for the Jet Performance Products 68 mm Powr-Flo Throttle Body, and we do see that when you placed the order on the evening of 7/9, you did pay for expedited shipping. We are reaching out to our fulfillment center to see why this was not ship as expedited, as you requested. We can understand your frustration and we apologize for the inconvenience this situation caused you. We refunded the shipping cost and that was refunded back to your original payment method. Due to this situation, we also issued a credit to your AmericanMuscle account. This credit can be used on a future order and is valid until 10/31/2026. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for taking the time to share your feedback with AmericanMuscle. We value the feedback and comments that we receive from our customers, as your feedback assists us in making changes and improvements to the products and services we offer to our customers. We are disappointed to hear that you experienced issues in speaking with one of our representatives. Our representatives are available weekdays from 8:30AM-11PM EST and weekends from 8:30AM-9PM. They can be reached at 610-990-4562 If you have any questions or concerns, please contact us and we will be happy to assist you. ' Thank you, Amy

Hello Brandon, Thank you for sharing your feedback with AmericanMuscle. We were disappointed to hear of the issues you experienced when you contacted AmericanMuscle. We would like to review your order but we were unable to locate an order with the information shared in your comments. If you could please send your order information to [email protected]. Please also include a copy of your comments, for context, and we will will review your conversations and send the appropriate feedback. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Gary, Thank you for sharing your feedback with AmericanMuscle. We appreciate the feedback that we receive from our customers, as your feedback assists us in making improvements to the products and services we offer to our customers. We are sorry to hear of the issues you experienced with your order and we would like to review your order and see how we can resolve this issue for you. We were unable to locate an order with the information shared in your review. If you could send your order information, and a copy of this review for context, to [email protected]. Once we receive this email, we will review your order. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy