AmericanMuscle.com

Hello Cameron, Thank you for your recent order and for taking the time to share your feedback with AmericanMuscle. We are sorry to hear that you experienced issues with the MSD 2-Step Rev Limiter ( openbox) that you recently ordered, but it was never delivered. In reviewing your order we do show that order for this item was placed on 5/25 and we shipped it the following day. Once the tracking is added to an order, we send an email to the customer with the tracking information so they can follow the progress of their order. You can also obtain the tracking information using our customer portal. [email protected] . We reviewed the shippers website and it look like on 5/30, they noted on their site that they were going to be unable to deliver the item. We were unaware that they were unable to deliver the item until you reached out to us. They do not normally inform us when there is an issue with the delivery. We do apologize for the frustration and inconvenience this has caused you. We do show that you were issued a refund via store credit and were able to use the store credit on two new orders. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear that the part you ordered, was not a match for your vehicle. We would like to review your order to see how we can assist you, and to confirm we have the correct information on our site, but we were unable to locate an order with the information shared in your review. If you could send your order information to [email protected] and kindly include a copy of your review, for context, then we will review your order and the product information we have online. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Ethan, Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear that you experienced issues with an order for an air intake. We would like to review your order and see how we can assist you, but we were unable to locate an order for an air intake with the information shared in your review. If you could please send your order information ( order number, email address, phone number something that will assist us in locating your order) to [email protected]. Please also include a copy of your view, for context. Once we receive this information we will be happy to review your order and see how we can assist you. You shared that we do not have human customer service, if you contact our Customer Service Team at 610-990-4562 we have live representatives available to speak with you. We are available weekdays from 8:30 AM -11PM EST and on weekends 8:30-9 EST. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Jack, Thank you for taking the time to share your feedback with AmericanMuscle. We are sorry to hear there are delays in receiving the HP Tuners that you recently purchased. We do work hard to have our website updated with the correct inventory and we are disappointed that you are experiencing a delay in receiving your order. We would like to review your order to see if we can resolve this issue for you, but we were unable to your order with the information shared in your review. If you could please send your order information and a copy of this review to [email protected]. Once we receive this information we will review your order. If you have any additional questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello, Thank you for sharing your feedback with AmericanMuscle. We do apologize if you were experiencing issues when speaking with our Sales Team. We would like to review your situation, but we were unable to locate an order with the information shared in your review. If you could email your order information and include the issues you experienced to [email protected], once we receive this information we will be happy to review your concerns and see how we can assist you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Tom, Thank you for sharing your feedback with AmericanMuscle. We are disappointed to hear that you did not receive a call back regarding the fitment for vehicle. We tried to review your order and your requests, to confirm that our Sales Team reached out to you per your request, but we were unable to locate your account with the information shared in your review. If you could please email your account information to [email protected] and kindly include a copy of your review, for context. Once we receive this information we will review your order and see how we can assist you. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy

Hello Aldo, Thank you for your recent order and for taking the time to share your feedback with AmeircanMuscle. We are sorry to hear that you received an item that was not correctly packed and there was damage to the item. it is our goal that the order ship to the customers in a timely manner and they are delivered without any damage. This was not your experience and your frustration is understandable. This item shipped to you directly from the manufacturer and we will share your experience with them so they can review their packing for their items. We do show that you returned the Stealth Diffuser and we refunded your original payment method. Please note, that since you used Affirm to make the order, we had to issue the refund directly to Affirm. If you have any questions or concerns, please contact us and we will be happy to assist you. Thank you, Amy