Appnebula

Hello Kelsey, Thank you for sharing your feedback with us. We’re sorry to hear that your experience left you feeling this way. Please be assured that all subscriptions and orders are always communicated clearly and transparently within the app. We value your perspective, and feedback like yours helps us continue working to improve the service. For further clarification or assistance, please reach out directly to [email protected] so our team can carefully review your case and provide the support you need. Kind regards, Nebula Team 🔮

Hi Peter, Thank you for your kind feedback! We’re delighted to hear our customer service team was helpful and made your experience a positive one. If you ever have more questions or need assistance down the road, we’re always here at [email protected]. All the best, Nebula Team 🔮

Hi Caroline, Thank you for sharing your experience. We understand how distressing it is to see charges you weren’t expecting and feel uncertain about how to manage your subscription. We strive to provide full details about any recurring payments and clear instructions for cancellation so you never feel stuck or caught off guard. If you would like help clarifying your account status or guidance on the cancellation process, please reach out to us at [email protected]. Your clarity and peace of mind are important to us, Nebula Team 🔮

Hello Jamie-lee, Thank you so much for sharing such a detailed and thoughtful reflection on your experience 🙏💫 We are truly sorry for all the confusion and frustration surrounding your subscription and the unexpected charges. It genuinely pains us to hear that this happened. Our team is here to help resolve this as quickly as possible, and we operate 24/7 to ensure issues like this are addressed. Please reach out to us at [email protected], and we’ll make sure everything is clarified and corrected for you. With kind wishes, Nebula Team 🔮

Hello Jill, Thank you for your feedback. We’re sorry to hear how confusing and stressful this felt. Changing your mind and then seeing a pending membership can be unsettling, and we understand your concern. We’d appreciate the chance to look into this and clarify everything for you. Please reach out to us at [email protected], and our team will be happy to help. Warm regards, Nebula Team 🔮

Hello Vanessa, Thank you for taking the time to share your experience. We’re truly sorry that this situation left you feeling shocked and misled. That is never the impression we want to create, and we regret that your experience did not meet expectations. Please note that we never process any charges without user consent, and all payment details and conditions are always displayed before any purchase or subscription is confirmed. Subscriptions can also be canceled at any time. We kindly ask you to contact our support team so we can carefully review your case and billing history at [email protected]. Warm regards, Nebula Team 🔮

Hello Anne, Thank you for taking the time to share your experience. We are sorry that you were left with this impression. Nebula always presents full pricing and payment details before any purchase is confirmed, and no charge can be processed without authorization. It concerns us that your reading did not appear and that your experience felt unclear. If you would like us to review your billing case and refund request, please contact our team at [email protected]. Warm regards, Nebula Team 🔮

Hello Millie, Thank you for your review. We are sorry that the experience felt disappointing. Nebula does not process payments without confirmation, and all subscription details are shown prior to activation. We regret that the content and cancellation steps did not meet your expectations. We kindly ask you to reach out to us at [email protected] so we can review your account and assist with the billing attempts you mentioned. Warm regards, Nebula Team 🔮

Hi Elise, Thank you so much for taking the time to share your experience with Nebula – your thoughtful and detailed feedback is truly appreciated. We’re glad to hear you found our communication and quality of work up to your expectations. At the same time, we understand that even minor delays can be frustrating, and we appreciate your patience as we work to deliver on our promises. Your honesty helps us improve, and we’re always striving to make the process even smoother in the future. If you have any further suggestions or ever need support from our team, please don’t hesitate to reach out at [email protected] – your input is always welcome. Thank you again for trusting us and for being part of our community! Warm regards, Nebula Team 🔮

Hi there, Thank you for sharing your feedback — we truly appreciate it. We want to reassure you that we always provide the option to cancel a subscription at any time. We are committed to being transparent about our pricing, and we always deliver the services that have been paid for. Your experience matters to us, and we continue working to ensure clarity, reliability, and trust in everything we do. If you’d like us to look into this more closely, please reach out to [email protected] — our team will be glad to assist you directly. Warm regards, Nebula Team 🔮

Hi Alison, Thank you for taking the time to share such a detailed and heartfelt reflection — we genuinely appreciate the effort you put into expressing how the experience felt on your side. We understand how upsetting it is when communication doesn’t feel clear, and when parts of the process come across as confusing or unexpected. We keep openness in mind throughout the service, and when users describe situations that feel out of sync with what they believed they were agreeing to, our team revisits those moments to understand where clarity may have been missing. Our aim is always to keep things clear and transparent, with all details about the service and any future payments displayed before confirmation. You’re welcome to reach our team directly at [email protected], and we’ll review your case with full attention and a personal approach. Wishing you steadier experiences, clearer guidance, and a more supportive journey ahead, Nebula Team 🔮

Hi there, Thank you for taking the time to share your experience — we truly appreciate it🙏 We’re very sorry to hear about the issues you faced with the payment, subscription, and lack of access to features. We understand how frustrating and unacceptable this must feel, and we take your concerns seriously. Feedback like yours helps us identify where improvements are needed to ensure users never encounter situations like this. Please reach out to us directly at [email protected] so our team can investigate your case in detail and work toward a resolution. Warm regards, Nebula Team 🔮

Hi Audris, Thank you for your review. We understand how stressful billing issues can feel. Every Nebula subscription includes full pricing details before confirmation, and the cancel option is always available to users at any time. We want every part of the experience to feel clear and manageable. If you’d like us to review your account and help resolve this quickly, please contact [email protected]. Warm regards Nebula Team 🔮

Hi Alvaro, Thank you for sharing your honest feedback — we truly appreciate it🙏 We are sorry that the free reading seemed misleading to you and that you were unable to view your results. We understand how frustrating this can be. We always provide access to orders and take this issue very seriously. Please contact us at [email protected] — our team will be happy to assist you directly and explain everything. Warm wishes, Nebula Team 🔮

Hi Jonathan, Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience has left you feeling so disappointed and frustrated – it’s clear this was upsetting, and we never want anyone to feel unheard or unsupported. We’ve reviewed your case once again and can confirm that our agent has been in contact to clarify the payment in question was processed exactly after your 7-day trial ended, and you should have received a notification to your email in advance. We completely understand, though, how this process could feel confusing or unexpected, especially if the communication didn’t meet your expectations. Your voice really matters to us. Please know you’re always welcome to reach out directly at [email protected] if there’s anything else on your mind. We’re here to support you. With care, Nebula Team 🔮

Hi Natalie, Thank you for your feedback. We’re truly sorry to hear how upsetting this experience has been for you. Being charged after canceling and feeling ignored when you reached out is incredibly frustrating, and we completely understand why you’re upset. We’d really appreciate the opportunity to look into this more closely and review what happened with your subscription and charges so we can help resolve it properly. Please reach out to us at [email protected], and our team will prioritize your case. Warm regards, Nebula Team 🔮

Hi Marieke, Thank you for sharing your experience. We’re truly sorry it felt so confusing and overwhelming. Not being able to find your reading and then seeing an unexpected charge must have been incredibly frustrating, and it’s absolutely not the kind of experience we want anyone to have. We’d really like to take a closer look into what happened with your order and help you access the reading you paid for, as well as review the additional charge you mentioned. Please reach out to us at [email protected], and our team will assist you directly and make sure everything is properly clarified. Warm regards, Nebula Team 🔮

Hi Joseph, Thank you for being so open about your experience — it’s truly important for us to hear when things don’t go as they should. I’m really sorry to learn you went through so much frustration, from having trouble canceling the trial to feeling there was no clear way to manage your subscription or get help. We completely understand how upsetting it is to be surprised by charges, not recognize the billing name, or feel locked out of genuine support. You deserve to feel informed, in control, and heard when using our service. It’s never our intention to cause confusion or leave anyone feeling stuck. Your feedback shows us the areas we still need to improve and we genuinely want to address this together. If you’re willing, please email us at [email protected] so we can take a closer look at your case, clarify anything that’s still unclear, and do our best to support you directly. We want to make things as right as possible and help restore your trust. Thank you again for taking the time to share your story — we’re here to listen and to help. With sincere care, Nebula Team 🔮 UPD. Thank you for explaining further. Unfortunately, we're unable to locate your account using the information shared here. This is why we kindly ask you to contact us directly with any details that can help us find your profile and previous inquiry. Once we have that, we will review your case fully 🙌 We are truly sorry for the confusion you’ve experienced, and we remain committed to helping you reach a resolution.

Hi Sam, Thank you for taking the time to share your perspective in such detail. We’re genuinely sorry for the frustration and disappointment you felt with your experience — it’s clear how strongly this impacted your trust and overall impression of Nebula. We completely understand how confusing and upsetting it is when charges aren’t as clearly communicated as you expect, and when important information gets lost among other emails. No one wants to feel misled or surprised, especially when it comes to billing and communication. We truly regret that the email about your upcoming charge didn’t stand out or provide the clarity you deserved. We have already connected with you by email to address your concerns and support you personally. If there is anything more we can do to help clear things up or to hear more about your experience, please let us know at [email protected] – we’re always here to listen and willing to help. Thank you again for your feedback, Sam. We genuinely hope your next experiences are more transparent and positive, wherever you choose to go. With care, Nebula Team 🔮

Hi Linda, Thank you for sharing your experience — we truly appreciate your honesty. 💜 We’re sorry to hear that the billing didn’t match your expectations. Feeling caught off guard is never pleasant, and your feedback helps us reflect on how we communicate and support more clearly. If you’d like to revisit the situation or share more details, we’re here at [email protected] and ready to take a closer look. Warm regards, The Nebula Team