Appnebula

Hi there, Thank you for taking the time to share such a detailed account of your experience — we truly appreciate your honesty. Your feedback about feeling misled and encountering unclear communication is important, and I want you to know that we take this very seriously. We want to help you get to the bottom of what happened and ensure that you receive the support and answers you deserve. Unfortunately, we’re unable to identify your account with the information available here, so please reach out to us directly at [email protected]. Once we hear from you, we’ll be able to carefully review your specific situation and work with you to clarify where the sketch was meant to be delivered and why it wasn’t accessible. Thank you again for speaking up. We’re here to listen and support you through this. Holding space for your journey, Nebula

Hi Channelle, Thank you for sharing your experience. We are truly sorry to hear about the stress and frustration this situation has caused you, and we completely understand why you are upset about these unexpected charge attempts. We take matters like this very seriously and want to help you get to the bottom of this immediately. Please contact us directly at [email protected] with your details so we can assist you directly. Guiding you toward clarity, Nebula

Hi Lesley, Thank you for taking the time to share your concerns, and we want to address this clearly. To clarify, all subscription details and pricing are always presented before any charges are made. We completely understand, though, that this may not have felt clear in your case, and we sincerely apologize for any confusion this caused. We'd genuinely love the opportunity to look into your account and walk you through exactly what happened. Please reach out to us directly at [email protected] with your account details, and our team will be happy to clarify everything and address any remaining concerns. Holding space for your journey, Nebula

Hi Cecilia, Thank you for your feedback. We’re sorry that your experience wasn’t fully satisfactory and want you to know we’ve already reached out to you directly to help. If you have anything more to share or need further support, please contact us at [email protected] — we’re always here for you. Let your path feel clear and calm, Nebula

Hello Simon, Thank you for your feedback. We’re very sorry to hear that you cancelled your subscription within the timeframe but still experienced unauthorised payments. We understand how upsetting it is to feel that your concerns weren’t properly addressed and that the response felt impersonal. Transparency and trust are very important, and we take reports of fraudulent use seriously. Please reach out directly to [email protected] with the details of your case so our team can urgently investigate and assist you further. With care and respect for your concerns, Nebula

Hi there! Thank you for sharing your feedback. We’re sorry to hear the experience did not meet your expectations. We understand your frustration and appreciate you taking the time to share your feedback. If you’d like us to look into your concerns further, please feel free to contact us at [email protected]. Trust what feels right, Nebula Team

Hi Lydia, Thank you for openly sharing your concern — I completely understand how distressing it is to encounter an unexpected charge, especially after you’ve already canceled and noticed unfamiliar transaction names. Feeling uncertain and frustrated in this situation is absolutely valid. According to our records, we’ve already been in touch regarding your case and have just reached out to you again to offer further support. Please reply to our latest message if you need more clarification, or you can always contact us directly at [email protected]. We’re here to help you find a clear solution. Let your path feel clear and calm, Nebula

Hi Kellie, Thank you for sharing your feedback. We’re sorry to hear about your experience. Our system does not charge without user authorization, and all purchases, including additional services, are processed only after confirmation. We’d like to review your case, including the soulmate sketch you mentioned, and check what may have happened. Please reach out to us at [email protected] so we can assist you and resolve this properly. Let your path feel clear and calm 🔮 Nebula

Hi Richard, Thank you for sharing your concerns. We understand how upsetting it is to encounter unexpected charges, and we want to help resolve this for you. Unfortunately, we weren’t able to identify your account with the available details. Please reach out to us at [email protected] so we can look into your situation together and provide the support you need. Let your path feel clear and calm, Nebula

Hi there, Thank you for sharing your thoughts so openly - we understand how frustrating this experience must have felt, and we’re sorry it left you with this impression. Nebula is designed as an astrology and spiritual guidance platform, where experiences like sketches are intended as symbolic and interpretative, rather than literal representations. We aim to present this clearly, though we’re sorry if this didn’t come across that way for you. We always strive to be transparent, with all details shown before any confirmation, and all actions on the platform are user-authorized. At the same time, we hear your concerns and truly value this feedback. We’d really appreciate the chance to look into your case more closely and support you directly. Please reach out to us at [email protected] - we’re here to help and bring clarity to the situation. Let your path feel clear and calm, Nebula

Hi Suranjith, Thank you for sharing your concerns - we truly understand how frustrating this experience must have felt, and we’re sorry it left you with this impression. We’d like to clarify that our service is an astrology and spiritual guidance platform, where users connect with real psychics and receive personalized insights. Our goal is to create a space for meaningful, human-centered guidance, and we’re sorry if this did not come across clearly in your experience. Regarding subscriptions, they can always be managed or canceled directly in your profile settings, though we understand it may not have felt simple in the moment. We’re here to help make this process clear and smooth for you. Please feel free to reach out to us at [email protected] — we’ll gladly assist you and look into your situation in detail. Let your path feel clear and calm, Nebula

Hi Nibbly, Thank you for sharing your concerns so openly — we truly understand how this experience could feel unsettling, and we’re sorry it left you with this impression. We want to reassure you that we treat personal data with care and responsibility, and we do not sell user information. Everything is handled in line with our privacy standards. We also aim to be transparent throughout the process, with details shown before any confirmation, and we’re sorry this did not come across clearly. We’d really like to help you directly with your request to remove your data and look into this situation more closely. Please reach out to us at [email protected] so we can take care of this for you as soon as possible. Your peace of mind matters to us. Let your path feel clear and calm, Nebula

Hello Charlene, Thank you for sharing your experience. We’re sorry to hear about the frustration with charges and cancellation. We understand how upsetting it is to feel billed without authorization, and your feedback highlights an important issue. Please reach out to our support team at [email protected] so they can review your account and assist directly. With appreciation for your honesty, Nebula

Hello, Marta! Thank you for sharing your feedback — we’re truly sorry to hear how frustrating this experience has been. We understand how upsetting unexpected charges can feel. Some subscriptions may be started directly through our website rather than through Apple, which is why they may not appear in your Apple subscriptions. We understand this can cause confusion, and we appreciate you raising it. We’d really like to review your case, clarify the billing details, and help resolve this for you. Please reach out to us at [email protected] with your details, and we’ll take a closer look as quickly as possible. Trust the strength within you, Nebula Team

Hello Hansueli, Thank you for sharing your experience ⭐ We appreciate you taking the time to explain your perspective, and we’re sorry to hear that the process felt unclear and frustrating. Transparency is important to us, and feedback like yours helps us improve how information is presented. Anytime you’d like to share more details or need assistance, drop a line at [email protected]. Wishing you clarity ahead, Nebula

Hi Laneith, Thank you for sharing your experience with us ⭐ We truly appreciate you taking the time to describe everything in detail, and we’re sorry to hear about the frustration this situation has caused. We want to note that all payments on our platform are initiated by users during the checkout process. That said, your feedback is important, and we’ve taken your comments seriously and reviewed this internally so we can continue improving clarity and user experience. If you’d like our team to take another look or assist you further, we’re always here for you 24/7 and ready to help resolve concerns. Please contact us at [email protected]. Wishing you clarity ahead, Nebula

Hello Kerry, Thank you for your feedback. I’m truly sorry to hear about the charges you’ve experienced and the frustration of not receiving a response. We understand how upsetting it feels when money is taken without clear authorization, and we appreciate you sharing this openly. Please know that our support team is here to review your case carefully and assist you with transparency. You can reach them directly at [email protected] so they can investigate the charges and help resolve this situation. Trust in the journey, Nebula

Hello Crystal, Thank you for speaking up about this - we really appreciate you opening up and letting us know what happened✨ We’re very sorry for any frustration or confusion caused by these charges. Please know that all payments on our platform are meant to be fully transparent, and we want to make sure any issues are clarified for you. Should you wish for our team to review your case in detail, please contact us at [email protected]. Trust in the journey, Nebula

Hello Edna, Thank you for your feedback. I’m truly sorry to hear about your experience and the frustration it caused. We understand how upsetting unexpected charges can be, and we appreciate you sharing your concerns openly. Please know that our support team is here to help resolve issues like this with care and transparency. You can reach them directly at [email protected] to review your case further and ensure everything is handled properly. Trust in the journey, Nebula

Hi Olivia, Thank you for sharing your experience. It’s understandable to feel frustrated if you ended up agreeing to more than you expected. If you’d like us to review your situation or have questions, please reach out at [email protected] — we’re here to help. Let your path feel clear and calm, Nebula