Hi James,
Thank you for your honest review. We hear your concerns about the clarity of pricing and your disappointment with what you received. It’s important to us that everyone feels fully informed and satisfied with their experience.
If you’d like us to look into your case or if you have suggestions on how we could improve, please contact us at [email protected].
Trust what feels right,
Nebula
D
D.Ella · 写过 1 条评价 · 体验于 2026-03-26 ·
★★★★★
一切都感觉很容易,直到我检查了我的……
一切都感觉很简单,直到我检查了我的银行对账单。
Appnebula 回复2026-03-26
Hi Ella,
Thank you for sharing your experience. Your feedback helps highlight the importance of clear communication, and we want to make this right for you. Please reach out to us at [email protected] so we can review your case together and offer support.
Let your path feel clear and calm,
Nebula
V
Van Goe · 写过 1 条评价 · 体验于 2026-01-06 ·
★★★★★
这是一个欺诈应用程序
这是一个欺诈性应用程序。它说你将被收取 1 美元的服务费用,我什至没有得到这项服务,但他们将其视为“试用”,尽管它并没有这样呈现。
然后你会出于厌恶而卸载该应用程序,然后哇哦!他们会向你收取每月 45 美元的订阅费用。你会发现无法通过 Google Play 取消它(似乎 Google Play 已禁止它们),也无法在应用程序上取消。
讽刺的是,他们并没有向我收取一美元的购买费用——只是针对我未授权且不想要的订阅。
不要安装这个应用程序,甚至不要碰它。如果您想要为您未来的配偶画一张,即使是为了周六晚上的乐趣,也请联系我,我会让我的狗为您画一张。
Appnebula 回复2026-03-25
Hi Van,
Thank you for being open about your experience and for taking the time to describe what happened! We truly appreciate you sharing your concerns so directly. ✨ It sounds like this situation was very frustrating, and we’re genuinely sorry for the confusion and negative impression it created.
We never want anyone to feel misled or uncomfortable while using our app, and we sincerely apologize for any misunderstanding that may have occurred. Our goal is always to keep things transparent and ensure users feel supported. We’d really appreciate the opportunity to look into your case and clarify everything for you.
Please reach out to us at [email protected] so we can review your situation and help resolve it as quickly as possible.
Guiding you toward clarity,
Nebula
Hello Monika,
Thank you for sharing your experience with such detail! ✨ We understand how frustrating it must have been to invest your time and personal information, only to be surprised by a payment request. Your feedback is extremely valuable in helping us see where clarity and transparency can be improved.
For any questions, concerns, or if you’d like us to review this in more detail, get in touch at [email protected].
Holding space for your journey,
Nebula
Hi Sarah,
Thank you for detailing your experience and frustrations so openly. I can only imagine how exhausting it is to wait for a resolution after taking steps to cancel and reaching out for help, especially when you’re left feeling unheard and unsupported. This isn’t how we want anyone to feel.
Your voice and your comfort truly matter to us. Please reach out at [email protected] so we can take a careful look together and see if there’s anything further we can do to support you.
Holding space for your journey,
Nebula
Hi Desiree,
Thank you for taking the time to share your experience. We’re sorry to hear that the process felt confusing.
We’d like to clarify that payments on Nebula require user authorization, and subscription details are presented before activation. Subscriptions can always be reviewed and canceled in your account settings.
We would like to review your case and assist you further, please reach out to us at [email protected].
Trust your path,
Nebula Team 🔮
Hi Ara,
Thank you for sharing your feedback. We’re sorry to hear that your experience led to this impression.
We’d like to clarify that payments on Nebula cannot occur without user authorization, and all subscription details are presented before activation. Subscriptions can also be canceled at any time in your account settings.
We would like to review your case and assist you, kindly reach out to us at [email protected] so we can help.
Trust your path,
Nebula Team 🔮
Hello,
Thank you for sharing your experience — we’re truly sorry to hear how this situation felt for you.
Nebula is designed as a safe and supportive space for personal guidance, and we always aim to be transparent about how our services work, including any charges before they are confirmed.
We’d like to look into your case and clarify everything for you. Please reach out to us at [email protected] — our team is here for you and will be glad to help.
Thank you for bringing this to our attention.
Trust your path,
Nebula 🔮
Hi Fransisca,
Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations.
We’d like to clarify that payments on Nebula require user authorization, and subscription details are always presented before activation. Subscriptions can also be canceled anytime in your account settings.
We would like to review your case and help you further, please contact us at [email protected].
Trust your path,
Nebula Team 🔮
Hi Joelle,
Thank you for your feedback. We’re sorry to hear that your experience led to this impression.
Please note that payments on Nebula cannot occur without user authorization, and all subscription details are shown before activation. Subscriptions can also be canceled at any time.
We would be happy to review your case and assist you, kindly reach out to us at [email protected].
Trust your path,
Nebula Team 🔮
Hi Pena,
Thank you for sharing your thoughts. We’re sorry to hear that the billing structure felt unclear to you.
We’d like to mention that all payments on Nebula require user authorization, and subscription information is presented before activation. Subscriptions can also be managed or canceled at any time.
We would like to review your case and assist you, please reach out to us at [email protected] so we can help.
Trust your path,
Nebula Team 🔮
R
Rayan · 写过 1 条评价 · 体验于 2026-03-21 ·
★★★★★
一开始很简单
一开始很简单,然后您会注意到意想不到的额外费用。
Appnebula 回复2026-03-21
Hi Rayan,
Thank you for your feedback. We’re sorry to hear that your experience felt confusing.
Please note that payments on Nebula require user authorization, and any subscription details are shown before activation. You can always review and cancel subscriptions in your account settings.
We would like to review your case and help you further, kindly reach out to us at [email protected].
Trust your path,
Nebula Team 🔮
Hi there,
Thank you for taking the time to leave a review. We’re sorry to hear that your experience did not meet your expectations.
We want to assure you that payments on Nebula cannot happen without user authorization, and subscription terms are clearly shown before confirmation. You can also cancel your subscription anytime directly in your account.
We would be happy to look into your situation and assist you, please contact us at [email protected].
Trust your path,
Nebula Team 🔮
Hi Karol,
Thank you for your review. We’re sorry to hear that the billing experience did not meet your expectations.
Please note that payments on Nebula cannot occur without user authorization, and all subscription details are shown before activation. You can also cancel your subscription anytime.
We would be glad to review your case and help, kindly contact us at [email protected].
Trust your path,
Nebula Team 🔮
D
Dennis van der Schilden · 写过 9 条评价 · 体验于 2026-03-19 ·
★★★★★
毫无价值的网站和制作者……
毫无价值的网站和创建它的人应该好好审视一下自己的灵魂
Appnebula 回复2026-03-20
Hi Dennis,
Thank you for sharing your thoughts with us - we truly appreciate your honesty. ✨ We’re really sorry to hear that your experience felt so disappointing, and we understand how frustrating that can be. That’s not the kind of impression we want to leave.
We’d genuinely like the chance to better understand what went wrong and see how we can improve or assist you further. Your feedback matters, and it helps us grow.
If you’re open to it, please reach out to us at [email protected] - we’ll be glad to take a closer look and support you.
Guiding you toward clarity,
Nebula Team
M
Madeleine · 写过 1 条评价 · 体验于 2026-03-17 ·
★★★★★
平台不好,服务也不好。
Appnebula 回复2026-03-18
Hello Madeleine,
Thank you for your feedback.
We’re sorry to hear that your experience with the platform and service felt disappointing. We understand how frustrating it can be when expectations aren’t met, and we truly appreciate you taking the time to share your perspective. Honest input like yours helps highlight areas where improvements are needed so we can provide a better experience moving forward.
Please reach out to our support team at [email protected] with more details about your concerns—they’ll be happy to assist you further.
Trust in the journey,
Nebula
Hi Kenny,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating unexpected charges can feel. Please contact us at [email protected] so we can review this for you and help resolve the situation.
With gratitude,
Nebula 🔮
Hi Zdeněk,
Thank you for taking the time to share your feedback with us ⭐️ We truly appreciate you letting us know about your concerns.
We’re very sorry to hear that this experience left you feeling this way. Please know that misleading or negative experiences are never our intention. Our team genuinely wants every user to feel safe and supported while using the app. We’d really appreciate the chance to look into this for you and review what happened. Please reach out to us at [email protected], and we’ll carefully check everything and do our best to help.
Kind regards,
Nebula Team 🔮
Hello Anachelle,
Thank you for sharing your feedback.
We’re glad to hear that you enjoy the app’s interface, navigation, and entertaining readings—it’s wonderful that astrology lovers like you find it engaging. At the same time, we understand your concern about the credit system and how quickly chats can become expensive. Your honesty helps us improve, and we truly appreciate you pointing this out.
If you’d like more clarity on managing credits or exploring available options, please reach out to our support team at [email protected]. They’ll be happy to review your account and help ensure your experience feels balanced and worthwhile.
With gratitude,
Nebula Team
S
Sherri · 写过 4 条评价 · 体验于 2026-03-05 ·
★★★★★
这是一个骗局
这是一个骗局,是为了得到我灵魂伴侣的素描,他们骗了一块试用钱,结果是塔罗牌占卜了很长时间
Appnebula 回复2026-03-09
Hello Sherri,
Thank you for sharing your feedback.
We’re truly sorry to hear that your experience felt misleading and frustrating. We understand how disappointing it can be to expect one type of service, like a soulmate sketch, and instead be charged for something different such as a tarot reading with per‑minute costs. Transparency is very important to us, and we appreciate you bringing this to our attention.
Please reach out to our support team at [email protected] with your account details. They’ll be able to review your case, clarify the billing and service details, and help ensure you have peace of mind moving forward.
With gratitude,
Nebula Team