AuPairCare

Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations and understand how difficult it can be when an au pair placement does not work out as hoped, particularly when it impacts your children and family routine. All au pair candidates complete a comprehensive screening process that includes interviews, reference verification, background checks, and program preparation before arrival. Even with these measures in place, cultural exchange placements involve many personal and interpersonal factors, and occasionally a match may not develop as anticipated despite the best efforts of everyone involved. We are disappointed to learn that you felt unsupported during your experience. Our team works closely with host families and au pairs to address concerns, facilitate communication, and provide guidance when challenges arise. While we cannot discuss the specifics of individual placements publicly, we take all feedback seriously and continuously evaluate our processes and support services to improve the experience for participants. We appreciate the time you took to share your perspective and wish your family all the best moving forward.

So glad you're settling in and working together so well! Thank you for your five-star review!

Mary, thank you so much for alerting us to your experience. Unfortunately, the representative assigned to your call on Monday was unexpectedly out of office. While she attempted to reschedule for Tuesday by email, it is clear that the message was not received by you in time. We are so sorry for the confusion. Our department Director has reached out to you in hopes of connecting personally to address your concerns and provide a more positive customer experience, should you be open.

Thank you for sharing your experience, Abril! We're so glad you're bonding so well with your host family!

We're so glad you're having such a wonderful experience! Thank you for your five-star review!

Thanks for giving us five stars! We're glad you're getting to know lots of different people and learning more about the American culture!

Thanks so much for the five-star review! We're so glad you've had such a great experience with AuPairCare.

Thanks so much for sharing your experience, Natalia! Please don't hesitate to reach out if you need any extra support in the future.

I'm sorry, but we cannot find any au pair in our records with your name -- is there another name you might have used when participating with AuPairCare, or is possible you may have been working with a different company?

Thank you for your review! If there's anything more we can do to make it a five-star experience, please let us know!

Thanks for sharing your experience! We're so happy to hear you are enjoying your program year.

We're glad you found a family and location that's a great fit for you!

Thank you for your five-star review! We're so glad everything is good with your experience.

Thanks for your review! We're glad you're having a great cultural experience with your host mom!

We're so glad you feel supported! Thanks for your review!

We're so glad you've had two great years with AuPairCare! We will share your kind words with Wendie, who I know will be so glad to hear that you've appreciated her so much.

We're so glad you're having a great experience! Enjoy your time in Texas!

Thanks for your five-star review!

We're sorry that we cannot locate any customer with this name in our system without a bit more information. Our fees and refund policies are outlined transparently in our Host Family Agreement and we encourage anyone with concerns or questions to reach out to our Customer Care team.

Thanks for the five stars!