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AuPairCare

62 reviews

4.462 reviews
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About AuPairCare

Data updated
Website
aupaircare.com
Category
Public & Local Services
Location
United States · San Francisco
Status
Unclaimed
Last 12 months
62 reviews
Replies to negative
100% (8/8)
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Is AuPairCare legit?

AuPairCare (aupaircare.com) has a 4.4 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Public & Local Services and its reputation is good. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.

What people say

y
yuliana guzman · 1 review · Experienced 2026-07-27 ·

Our Beach Adventure

Our best experience this month has definitely been going to the beach. We love spending time there because it's so much fun and we always have a blast

A
Anabel · 1 review · Experienced 2025-07-31 ·

My AC Ana McGee

I would like to thank my AC Ana McGee. She is the best. She was so helpful in every aspect. I could always text her and ask for help. She was always there for me and she supported me in every step. There’s no better AC.

Reply from AuPairCare2026-07-31

Thanks so much for your review! If there is anything else we can do to make it a five-star experience, please let us know!

P
Perrier · 1 review · Experienced 2026-05-01 ·

I think have sommes friends help me a…

I think have sommes friends help me a lot.

Reply from AuPairCare2026-07-27

Thanks for your review! We're glad you're making friends!

M
Maria Campos Ortiz · 1 review · Experienced 2025-09-11 ·

An unforgettable year as an Au Pair

My Au Pair year has been an incredible experience that I will never forget. I was lucky to have a wonderful host family who always treated me with kindness and made me feel at home from the very beginning. One of the best parts of this year has been the amazing friendships I made. I know I’m leaving with friends for life, and I’m so grateful for all the memories we shared together. The LCCs were also amazing. They were always there to help us whenever we needed anything, and they organized so many fun activities throughout the year that made the experience even more special. Of course, the winter was very cold, but it was worth it! I had the opportunity to travel, discover so many beautiful places, and experience life in the United States in a way I never could have imagined. It makes me really sad to say goodbye because this year has been one of the best experiences of my life. I will always be thankful for everything I learned, the people I met, and all the unforgettable memories I’m taking home. ⭐️

Reply from AuPairCare2026-07-23

Thank you so much for sharing your story! We're so glad you had a wonderful year, with so many wonderful friendships, adventures and opportunities for growth.

G
Gleisiane · 1 review · Experienced 2026-07-20 ·

Amazing company!

Reply from AuPairCare2026-07-21

Thank you!

N
Natsuki Kikuraku · 1 review · Experienced 2026-07-12 ·

Skydiving

Since I came to Seattle, my host family has given me so many amazing experiences. From cycling and skydiving to our trip to Las Vegas, every experience has become a precious and unforgettable memory. I am truly grateful for everything we shared together.

Reply from AuPairCare2026-07-20

We're so glad that you're having such amazing adventures during your program year with AuPairCare! Thank you for the five-star review!

t
tdeghunter · 2 reviews · Experienced 2026-07-16 ·

Punished for planning ahead

Very disappointed in an agency whose mission is supposedly to support positive cultural exchange and successful placements. After multiple placements with Au Pair Care over the past year, including our current amicable rematch, I’ve experienced firsthand how the agency’s policies work in practice—and they make thoughtful planning unnecessarily difficult. Our current au pair is a wonderful person, but she’s simply a better fit for a different family. We mutually agreed to stay together through the summer so she has time to find the right host family and our children experience a smooth transition. As a paying customer, I should be able to begin interviewing out-of-country candidates while she finishes her commitment. Instead, Au Pair Care refuses to let me access the candidate pool unless I’ve hosted an au pair for six months or enter a mandatory two-week rematch. The result? Our au pair loses valuable time to find the right family, and because out-of-country visas take about six weeks, my family will likely be without childcare for more than a month. Most frustrating is that this is a policy choice, not a logistical limitation. We have the space, an approved home, and I even offered to pay additional fees to temporarily host two au pairs during the transition. Au Pair Care simply refuses to allow it. I paid this agency to help us find the best match—not to force us into an artificial deadline that increases the likelihood of a poor one. This policy doesn’t serve families. It doesn’t serve au pairs. And it certainly doesn’t serve the children at the center of the program. Everyone deserves better.

Reply from AuPairCare2026-07-20

Thank you for taking the time to share your experience. We're glad to hear you've maintained a positive relationship with your au pair throughout the decision to part ways. We understand your frustration with not being able to begin matching with an overseas au pair while your current placement is still active. Our Director of Matching has connected with you and we believe that the issue has been resolved. We appreciate your feedback, as it helps us continue evaluating how we can improve the experience within the framework of the program.

K
Katherine Fleischman · 1 review · Experienced 2026-06-25 ·

I paid AuPairCare a $2,000 placement… and they scammed me

I paid AuPairCare a $2,000 placement fee with the expectation that they would provide an au pair placement and support through the program. An au pair was placed with my family, but the match ended after approximately 5 days when the au pair voluntarily chose to leave and return home.After the match ended, I was informed that my family would be able to move forward with a rematch. I relied on that information and expected AuPairCare to continue providing the placement services I paid for.There was a dispute regarding payment to the au pair after the match ended. AuPairCare then terminated my host family participation and blocked my account, preventing me from continuing through the rematch process.I have not received the placement service I paid for, and AuPairCare has refused to refund my $2,000 fee. I am requesting a refund of the the full fee given that the initial match ended after only 5 days and the promised rematch process was not completed. On top of the $2000 that was supposed to cover 52 days of the au pair working with me which never happened - they also requested an additional payment made directly to the au pair even though she did not work and even though they are holding on to my $2000 for 2 months service towards the au pair.I have documentation available, including payment records, communications regarding the rematch, the au pair’s voluntary departure, and the termination notice.

Reply from AuPairCare2026-07-20

We're sorry that your au pair chose to end her employment with your family and return home earlier than expected. While we cannot guarantee that any specific au pair will be willing to work for a particular family, our Host Family Agreement provides for a refund or credit option in the event services end early, and we are happy to promptly issue any applicable refund upon request. Our team has already processed this refund, and we wish you and your family the best.

K
Karla Gutiérrez Andrade · 1 review · Experienced 2026-07-15 ·

The transition to a new country was…

The transition to a new country was incredibly smooth thanks to the amazing guidance and continuous support provided from day one. The agency excels at keeping in touch, organizing local monthly meetings to connect with other au pairs, and checking in regularly to ensure both the au pair and the host family are doing well.

Reply from AuPairCare2026-07-16

Thank you for sharing your experience! We so appreciate your program participation and kind words!

T
Talita Pereira dos Santos · 1 review · Experienced 2026-07-15 ·

Everything was good

Everything was good, my host kid love me and I love him so muchhhh!! We have the same energy, we are play, dance, have fun together and explore everything together. I looovee him!

Reply from AuPairCare2026-07-15

What a sweet relationship you have! We are so glad you connected so well with your host kid.

M
Maelle · 1 review · Experienced 2026-07-13 ·

This month has been going really well

This month has been going really well. I feel more comfortable with my routine and have settled into my role. My relationship with the children keeps improving, and I get along very well with my host family. Overall, my au pair experience has been very positive.

Reply from AuPairCare2026-07-14

Thank you for the five-star review! We're glad your experience has been so positive!

L
Lina Ramirez · 1 review · Experienced 2026-07-13 ·

This month was a bit challenging the transition from summer vacation. The children's energy has been very intense.

I learned more about patience, and I had the privilege of visiting Lake Chelan with my family; it was a wonderful experience.

Reply from AuPairCare2026-07-14

Sometimes the challenges of the program are what help you grow the most! We're so glad you're having a wonderful experience learning and traveling!

F
Fezeka · 1 review · Experienced 2026-07-04 ·

The best family ever

My host family is the best family ever. When we they go out I am also asked if I would like to go with them which makes me feel happy that I'm needed when they go out and it makes me feel like I'm part of the family. They buy food for me and make food for me, they ask about how my night or day was and that means alot to me. They ask me alot of questions about my culture and tradition and that makes me feel happy to know that they are interested in learning about my culture and tradition. We have meetings every week to know if there is anything that needs to change or if anything should be done in a different way. They tell me stories about each other during breakfast or dinner and I love that they want me to know somethings about them. They always ask me if I am good and that makes me feel happy that they always ask me that. They are a really nice , kind and loving family . The host kids make me look like their big sister, they always check on me when I am not around. The parents make sure that I am safe and protected in my room at all times. The parents always offer help with the girls and always insist that I take a power nap during the day to gain energy for later. They never make me feel like I'm all alone and don't have nobody. They always ask about how my family is doing back home. They always invite me to do new things with them like pickaball and tennis. The older host kids really like it when I play with them outside whenever their parents can't and I feel like that's a good thing.

Reply from AuPairCare2026-07-09

How wonderful that your host family is developing such a strong relationship with you! Thanks so much for your five-star review!

M
Melissa Mora · 1 review · Experienced 2026-07-07 ·

My experience, from my point of view.tiful

The program is very beautiful, but the family is even more so.

Reply from AuPairCare2026-07-09

Thank you for the five-star review!

R
Rut · 1 review · Experienced 2026-07-07 ·

My experience with AupairCare as an Aupair

My experience with AupairCare and as an Aupair has been great!! My 2 host families have been very supportive, kind and good with me. Both treated me as part of their families and they helped me with a lot of different things I had to deal with in my personal life and to grow as a person. I have to say that AupairCare since the first day has been very supportive and helpful with me in every aspect. I also had to deal with health problems and the health insurance and the agency helped me to sort that out, taking the problem and being in charge so I can be stress free and focus on finishing my second year in the best way possible, and to have a good end of the year as an Aupair. I recommend the Agency. I think it is the best among others.

Reply from AuPairCare2026-07-07

Thanks so much for sharing your experience! We're so glad you found two amazing host families and you got the support you needed!

S
Sara Cunha · 1 review · Experienced 2026-07-04 ·

It’s going really well

It’s going really well. We have great support from our LCC, and the exchange overall has been a lot of fun.

Reply from AuPairCare2026-07-07

Thanks so much for your five-star review! So glad you're having fun and feel like you are supported!

P
Paris Contreras · 1 review · Experienced 2026-06-30 ·

its good

its good, i like it so much

Reply from AuPairCare2026-06-30

Thanks for giving us five stars!

c
cara-lee j.v.rensburg · 1 review · Experienced 2026-06-27 ·

My Area director is very helpful and host family is great

My Area director is very helpful and she checks in on me consistently and keeps me up to date on what happens in my town. I recently went camping with my host family which was really nice and I got to see a new place. My host family is amazing and they are really accommodating with everything and they treat me like part of their family, I feel included.

Reply from AuPairCare2026-06-29

We're so glad you're having a great experience with your Area Director and host family! Thanks for the five-star review!

D
Diana Nieves · 4 reviews · Experienced 2026-05-16 ·

One of my favorite experiences…

One of my favorite experiences for the Aupair program was the time trip that I made with my host family, honestly I felt part of the family and I could have been more involved with them. We went to Mexico, and we spend a whole week in the beach, exploring and having such a great time.

Reply from AuPairCare2026-06-25

It's so much fun to travel with your host family! Thank you for sharing your story!

a
ayeon lee · 1 review · Experienced 2026-06-17 ·

goood everything perfect

Reply from AuPairCare2026-06-17

We're so glad! Thanks for your five-star review!