Auto Approve

Thank you for taking the time to provide feedback. Auto Approve takes pride in how efficiently we can assist customers in refinancing their auto loans. We strive to make the process as quick and easy as possible. While reviewing your account, we identified that there were many unique challenges faced while completing the refinance, so we sincerely apologize for any inconvenience this may have caused you. Thank you again for sharing your experience and Congratulations on your refinance!

Thank you for sharing your feedback. We're sorry to hear that the refinancing process felt unclear, and we understand how important it is to have clear, accessible information throughout the process. Information regarding optional products, such as GAP coverage, is included in the loan documents you review and sign, and a copy of those documents is emailed to every customer after signing. If you have not received your loan documents, we recommend checking your spam or junk folder, as they can occasionally be filtered there by mistake. Our records indicate that your assigned Loan Consultant has spoken with you to address your concerns and review your loan details. If you have any additional questions or need further assistance, please don't hesitate to call us at (833) 950-1509. Thank you again for your feedback.