Thank you for taking the time to share your experience. We're so glad to hear you appreciated our quick response times and sense of urgency throughout the refinance process. We're also happy we could help you secure a lower interest rate. During the refinance process, our representatives are eager to help you secure the best possible savings, which may result in multiple points of contact to ensure you don't miss out on any opportunities. However, we sincerely apologize if our outreach felt overwhelming. We understand how important it is to keep communication clear, streamlined, and respectful of your preferences. Thank you again for your valuable feedback.
Thank you for your feedback. We apologize that your experience did not meet the high standards Auto Approve strives to provide. Our records show that you spoke with one of our representatives, who addressed your questions and concerns. Any eligible GAP or warranty refunds must be processed through your previous lender or warranty company, as Auto Approve is unable to cancel those products on your behalf. We also reviewed your account and found that status updates were sent throughout the process via text message and/or email. We apologize if any of those emails were filtered into your spam or junk folder, which may have impacted your experience. The total amount financed may include applicable fees and any optional products you elected to purchase, all of which are disclosed in the loan documents before signing. If you have any questions about your loan or warranties, please call us at (833) 950-1509. For payment setup, please contact your new lender directly. Thank you again for your feedback.
