Auto Approve

Thank you for taking the time to provide feedback. Auto Approves is known for its excellent customer service, so we are sorry if your experience did not meet the high expectations that we have set for ourselves. Research of your account shows that your loan was funded on ­7/28 and the payoff check will take 1-1.5 weeks to be sent to your previous lender. In addition, an email and text were sent to you at the time your loan funded, providing detailed information regarding next steps, etc. You may wish to check your ‘spam’ folder as the email may have been directed there in error. Our Lending Partners also send out ‘Welcome Packets’ anywhere from a few days after they receive the contract to a week or so before the first payment is due, so it is possible you simply haven’t received the Welcome Packet as yet. We encourage you to contact us at (833) 950-1509. Congratulations on your refinance, and thank you for being a valued customer!

Thank you for taking the time to provide feedback. Auto Approves is known for its excellent customer service, so we are sorry if your experience did not meet the high expectations that we have set for ourselves. Our records show that your assigned loan consultant has attempted to contact you via phone. Research of your account also showed that your loan was funded on ­7/28 and the payoff check will take 1-1.5 weeks to be sent to your previous lender. In addition, an email and text were sent to you at the time your loan funded, providing detailed information regarding next steps, etc. You may wish to check your ‘spam’ folder as the email may have been directed there in error. Our Lending Partners also send out ‘Welcome Packets’ anywhere from a few days after they receive the contract to a week or so before the first payment is due, so it is possible you simply haven’t received the Welcome Packet as yet. We encourage you to contact us at (833) 950-1509. Congratulations on your refinance, and thank you for being a valued customer!