Auto Approve

Thank you for taking the time to share your feedback. We appreciate the opportunity to address your concerns. We strive to make the refinancing process as smooth as possible; however, lenders may request additional documentation throughout the process, which can sometimes result in additional requests. We apologize for any inconvenience this caused. Regarding the payment timing, the 45-day period refers to the time between your refinance closing and your first payment to the new lender. Depending on the timing of the refinance, a payment to your previous lender may still be required to keep the loan current. Optional products, such as vehicle service contracts and GAP coverage, are completely optional, do not affect the interest rate offered, and are clearly disclosed in the loan documents before signing. Thank you again for your feedback.

Thank you for taking the time to provide feedback. Auto Approve takes pride in how efficiently we can assist customers in refinancing their auto loans. We strive to make the process as quick and easy as possible. While reviewing your account, we identified that there were many unique challenges faced while completing the refinance, so we sincerely apologize for any inconvenience this may have caused you. Thank you again for sharing your experience and Congratulations on your refinance!