Baolau

Dear Jessica Michelle Lawson, Kindly note that we are a ticketing agency and our responsibility is limited to issuing the tickets for the transport services that you find on our platform and you book on our own. We are not a transport provider and we are not responsible for the performance of the transport service, including but not limited to the cancellation due to the weather conditions. We are also not a travel agency and we are not responsible for guaranteeing your trip from origin to destination combining different means of transportation operated by different companies like trains and ferries, or providing alternatives to continue your journey when one of the intermediate transport services is suspended. Our responsibility as a ticketing agency is to issue the tickets that you book on your own through our platform in cooperation with the Passenger Carriers that operate the transport services; and you, as a user, are responsible for your travel planning and your decision to book different means of transportation for the same day. Our Terms of Use indicate by accessing our website and using our service you accept that we are not responsible for the use of the transport service by you, including but not limited to the impossibility to connect a transport service due to any delay or cancellation of the precedent transport service. Neither Baolau or any of the Passenger Carriers are obliged to guarantee the connection when you select a non-direct route. You booked a train from Bangkok to Surat Thani on 24/11 and that service was cancelled by decision of the operator State Railway of Thailand, as you clearly mention due to bad weather. As a ticketing agency, we will fulfill our responsibility and refund you the ticket fare in full due to the impossibility to travel by train in accordance with the policy of the Passenger Carrier. You also booked a ferry from Surat Thani to Koh Samui on 25/11 and that service was operated as normal and not affected by any weather conditions. The terms and conditions printed in the ferry ticket clearly state that "In case of no-show, the company reserves the right not to accept any change, cancellations, or refunds", so unfortunately we are not able to provide any refund in case you miss the ferry boarding because you were unable to travel from Bangkok to Surat Thani on time. We sympathize with your situation but we recommend that, in cases were different means of transportation are combined, you consider the transit times and book at your own risk knowing that the cancellation of one of the segments can affect the subsequent legs of the trip. Best regards.