Baolau are great and it was so easy !
We used Baolau about 5 times on our Vietnam trip for booking trains . Every time it was a very very easy experience and we had our tickets within 5-10mins . We were able to choose our seats and paid a reasonable price for them too. One time we found them cheaper on 12GO and decided to use them (for a 11th of April booking) . We are now 5 days after booking the seats (today is the 9th of April, 2 days until we travel) and we are still waiting to find out where we are sitting , They lie and tell you , you will know your seating quickly . HOW WRONG! So we have given up and decided to write them off (lost €23) and we booked with Baolau instead . I’ve contacted 12GO (3 times) and complained and was pretty much dismissed and told there is no refund available either, as Vietnam trains don’t refund . But I see it as their problem , if they cannot deliver like they are supposed to (It’s their business) , then they should be taking the hit for not doing it quick enough and refunding us . We wish we had booked with Baolau in the first place ,we were just trying to save a bit on our budget , you learn from your mistakes, I suppose . I definitely recommend Baolau , give them a try , it was so easy ! **PS , as a European and having an international card , it is not easy at all to book on the official Vietnam Railway site , as the system does not seem to accept our cards . I even downloaded VPpay but that didn’t work either , so companies like Baolau are invaluable , as they accept international cards , like Revolut and Wise.