Baratza（baratza.com）在 OK.one 的综合评分为 4.8 分（满分 5 分），基于本站收录的 61 条用户评价，属于食品、饮料和烟草分类，口碑优秀。好评高度一致，95% 的评价为 4 星及以上；商家回复了 100% 的差评。数据最后更新于 2026-08-10。
他们无法真正解决问题。它只有 1 岁多了，我无法以不同的方式进行研磨。昂贵的产品但并不真正值这个价格。技术支持还可以，但还可以更好。失望的。
We’re sorry the grinder issue remains unresolved. We also appreciate your feedback about the cost and the support experience. We’ll follow up directly to review what has already been tried and continue the conversation. Kind regards, Baratza
我在使用 Baratza Sette 270Wi 时遇到了问题 - 固定研磨机的附件组件无法安装到机器上。我向他们发送了详细描述该问题的视频和文字，我们进行了电子邮件交流。 Baratza 的支持非常及时而且非常有礼貌。他们好心地给我寄了一个免费的替换零件，但这没有帮助。他们说，此后将不再提供帮助，我需要预订一项价值 100 英镑以上的服务以及零件。 最后我通过 Reddit 的建议成功解决了这个问题……它是在研磨机上一个不起眼的地方压实的咖啡渣，巴拉扎没有告诉我咖啡可能会在那里积聚。他们说要清理机器上的咖啡渣，但没有详细说明具体需要在哪里进行。仅仅看它，它看起来完全没有咖啡渣。 我认为我对巴拉扎的批评是缺乏诊断问题和提供解决步骤的专业知识。他们说“清理咖啡渣”，但他们从未具体提及咖啡可能在哪里积聚并导致问题。想必巴拉扎的某个人知道咖啡可能会在哪里积聚，但决定不透露，或者他们不知道。不管怎样，我认为他们在这方面可以做得更好。
We’re sorry our guidance did not identify the source of the issue. While the replacement part and responses were provided promptly, the instructions did not clearly explain where coffee could collect within the grinder. We appreciate the detailed feedback and will review how we present diagnostic information for this type of problem. Kind regards, Baratza
修理我的研磨机桨轮时服务非常好！
Thank you for the kind review. We’re glad our team could help with the paddle wheels and keep your grinders running well. Happy grinding! Baratza
乐于助人、快速且灵活。团队很有耐心，解决了问题。
We appreciate you taking the time to write. It’s great to know the team stayed patient, adapted to your needs, and helped resolve the issue. Happy grinding! Baratza
立即发送替换零件，没有提出任何问题。终身忠实客户。
Thank you for the kind review. We’re pleased our team could get the replacement part on its way quickly and help keep your grinder in service. We grind, you brew! Baratza
乐于助人的员工。解决了我的问题。强烈推荐。
We appreciate you taking the time to write. It’s great to know our team helped resolve the problem and made the process straightforward. Happy grinding! Baratza
这就是照顾初次顾客的方式！一通电话，您的团队（幸福）就给我发送了我需要的完美零件，如此轻松、真正友善的服务、有用的建议。谢谢 Baratza
Thank you for the kind review. We’re glad one call connected you with the right parts and useful guidance. Your recommendation means a great deal to us. We grind, you brew! Baratza
你从来没有解决问题。您发送了视频并回答，这不是我的问题。几年前我可以打电话，你回答正确。客户服务是您的公司值得自豪的一件事。现在，对于那些无知或不想花时间的人来说，人工智能或我的猜测已经消失了。不，我不会购买或推荐 Baratza。
We’re sorry the support you received did not address the issue you raised. The information provided did not match your situation, leaving the original problem unresolved. We’ll follow up directly to review the details and continue the conversation. Kind regards, Baratza
Baratza 的表现远远超出了我们的想象！我的 Encore 已经至少 7 岁了。 Baratza 耐心地为我提供零件、视频和建议，以帮助我继续下去。如果我不决定要得到一个更好的巴拉扎，我可能会永远保持下去。我们全家都使用 Encores。我正在考虑升级到 ESP。
Thanks for sharing this. We’re pleased our team could provide the parts, videos, and guidance needed to keep your Encore working after many years. Supporting grinders for the long term is central to how we design and service them. Thanks again, Baratza
Baratza 响应迅速，部分订单已延期交货，需要一段时间才能更换
Thanks for sharing this. We’re glad the response was prompt, and we appreciate your patience while the back-ordered part became available and the replacement was completed. Kind regards, Baratza
反应很快而且非常有帮助。优质的支持带来终身客户。
We appreciate you taking the time to write. Responsive, knowledgeable support helps grinders stay in service for the long haul, and we’re pleased that came through in your experience. Thanks again, Baratza
客户服务是一流的。 非常有帮助和专业。 我很欣赏他们的及时响应以及我能够轻松返回并更换研磨机。 我没有给 5 ⭐️ 的唯一原因是因为那台机器从一开始就坏了。
We appreciate the feedback here. We're glad the return and replacement process was handled smoothly and that the team was helpful throughout. We regret that the grinder arrived with an issue, and we're pleased support could help get things back on track. Kind regards, Baratza
客户支持代理非常乐于助人，并向我发送了更换零件来修理我的研磨机。
We appreciate the feedback here. We're glad the team could help with the replacement part and get your grinder back up and running. Reliable parts support is a key part of long-term ownership. Cheers, Baratza
Baratza 的客户服务非常棒。他们制定了其他公司应该遵循的标准。每次我联系支持人员时，Baratza 都会及时回复并迅速解决问题，没有任何麻烦。我的研磨机的变速箱在过去 9 年里已经坏了两次。巴拉扎两次都立即给我寄来了一个新的变速箱，并附有如何安装的说明。第二次我在安装变速箱时损坏了机器的另一个零件，巴拉扎立即给我寄来了一个替换零件。他们的支持远远优于我接触过的任何其他公司——快速、有效、尊重和真诚。
We appreciate you taking the time to write. It means a lot to hear that the team was able to help across multiple repairs over the years, from the gearbox to the replacement part and install guidance. Long-term support and repairability are a core part of keeping grinders in service. Thanks again, Baratza
很棒的客户服务。 该公司免费更换我的环毛刺支架，并提供视频教程来帮助我安装它们。通过电话和电子邮件非常积极响应。
We appreciate you taking the time to write. We're glad the ring burr holder replacement and installation videos were helpful, and that the team was responsive by phone and email. Ongoing support and repair resources are a big part of keeping grinders working well. Kind regards, Baratza
客户服务反应灵敏，对我的要求表示同情。长期客户，担心收购 Breville 会影响服务质量。很高兴地发现事实并非如此。
Thanks for sharing this. We appreciate your long-time support, and we're glad your recent experience gave you confidence that the service you know is still there. Consistent support over time matters just as much as the grinder itself. Kind regards, Baratza
是最容易合作的人，非常乐于助人，非常关心我和我的问题。
We appreciate you taking the time to write. We're glad the process felt easy and that the team was able to help with your issue in a straightforward way. Dependable support is an important part of owning a Baratza grinder. Thanks again, Baratza
我喜欢那位代表在接到服务电话时向我实时发送要查找内容的照片，这样我们就可以一起分析问题。 然后他把需要更换的部件发给我。 很棒的服务。
Thanks for sharing this. It is great to hear the real-time photos during the call helped narrow things down and made it easier to identify the part that needed replacing. Clear support and repairability go hand in hand. Kind regards, Baratza
用于外部毛刺的塑料支架破裂，导致研磨不良。支持团队能够尽快运送更换零件。
Thanks for sharing this. We're pleased the team could get a replacement part out quickly to help restore grind performance. Reliable parts support is an important part of long-term ownership. Cheers, Baratza
该代表立即知道我的问题是什么，并提出免费发送我要购买的部件。他随后发了一封电子邮件。非常彻底！
We appreciate the feedback here. It's great to hear the team identified the issue quickly, followed up by email, and helped with the part before you had to order it. Clear support and repairability are a big part of keeping grinders working well over time. Thanks again, Baratza
共 61 条符合条件的评价