Very helpful and knowledgeable staff
Very helpful and knowledgeable staff. Problem resolved.
About Baratza
Data updated- Website
- baratza.com
- Category
- Food, Beverages & Tobacco
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 61 reviews
- Replies to negative
- 100% (1/1)
Do you own Baratza? Claim this profile for free and start replying to reviews.
Is Baratza legit?
Baratza (baratza.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
My issue of replacement was handle with…
My issue of replacement was handle with ease. Customer Service rep was quick with a solution and I received my replacement product in a timely manner. Returned merchandise was great as well.
Reply from Baratza2026-08-04
Thank you for the kind review. We’re glad the replacement and return process was handled smoothly and promptly. Cheers, Baratza
Excellent customer service
Excellent customer service. Parts despatched very quickly and fixed the issue with my Sette grinder
Reply from Baratza2026-08-04
Thanks for sharing this. We’re pleased the parts arrived quickly and got your Sette grinder working properly again. Thanks again, Baratza
Everything was so easy
Everything was so easy. A piece broke on my coffee grinder. Once I confirmed the purchase date, I was sent a return label and received a replacement grinder very quickly.
Reply from Baratza2026-08-04
We appreciate you taking the time to write. It’s great to know the return label and replacement grinder made resolving the broken part straightforward. Happy grinding! Baratza
Service that just works!
Fast, friendly and effective. Exactly what you want. Great job!
Reply from Baratza2026-08-04
Thank you for the kind review. We’re pleased our team made the experience quick, straightforward, and effective. Cheers, Baratza
Baratza customer service was extremely…
Baratza customer service was extremely helpful with our broken grinder. We were able to troubleshoot quickly over the phone and determine the problem, and received a replacement within a week. They were awesome!
Reply from Baratza2026-08-04
Thanks for sharing your experience. We’re glad the phone support helped identify the problem quickly and that the replacement got your grinder back in service. Happy grinding! Baratza
Really amazed with all of the…
Really amazed with all of the follow-up. You put my needs first and did not try to offer a more expensive solution or option. I am now a loyal customer and will recommend your products heartily.
Reply from Baratza2026-08-04
We appreciate you taking the time to write. It’s great to know the follow-up stayed focused on your needs and led to a practical solution. Your recommendation means a great deal to us. Thanks again, Baratza
The customer service team was…Responsive and thorough
The customer service team responded quickly and were incredibly helpful. After I'd been able to demonstrate my issue to their satisfaction they sent out a replacement part that completely resolved my complaint and the grinder now works like new again
Reply from Baratza2026-07-31
Your thoughtful review means a great deal to us. We’re glad the team reviewed the issue carefully and provided the replacement part that restored your grinder. We grind, you brew! Baratza
Promptly answered my warranty claim
Promptly answered my warranty claim. Gave me some helpful instructions on how to avoid a future problem with my coffee grinder and sent me the proper replacement part with out any problems. Would have given 5 stars but there was something about some of the reply emails that seemed like it was just AI spitting it out.. sort of off putting.
Reply from Baratza2026-07-31
Thanks for sharing this. We’re glad the warranty claim was handled promptly, the instructions were useful, and the replacement part resolved the issue. We’re sorry some of the email responses did not feel natural or personal, but we are all real people here! We appreciate the candid feedback. Kind regards, Baratza
Baratza is the BEST!
The Baratza team member was very understanding of my situation. With his help, I’m able to continue making great espresso drinks every day! Thank you again!
Reply from Baratza2026-07-31
Thank you for the kind review. We’re glad our team helped you keep your grinder in service and your espresso routine going strong. Happy grinding! Baratza
quick response and clear instructions.
Reply from Baratza2026-07-31
We appreciate you taking the time to write. It’s great to know the response was prompt and the guidance was easy to follow. Happy grinding! Baratza
Great Great
Reply from Baratza2026-07-31
Thank you for the kind review. We’re glad you had a positive experience with our team. Cheers, Baratza
Great
Amazing service
Reply from Baratza2026-07-31
Thanks for sharing this. We’re pleased you had such a positive experience with our service team. Cheers, Baratza
The service representative was great!
The service representative was friendly, patient and helpful. She sent the replacement part quickly. All good!
Reply from Baratza2026-07-31
We appreciate you taking the time to write. It’s great to know the support was patient, helpful, and followed by a prompt replacement part. Thanks again, Baratza
Baratza missing part
I contacted Baratza about the missing part for our new machine. It was shipped immediately to us and now enjoying our new coffee grinder!
Reply from Baratza2026-07-31
We appreciate you taking the time to write. It’s great to know the missing part was sent promptly and that your new grinder is now up and running. Happy grinding! Baratza
Knowledgable customer service staff…
Knowledgable customer service staff despite being off-shore which is usually unsatisfactory.
Reply from Baratza2026-07-31
Thank you for the kind review. We’re glad the team’s product knowledge made the support experience a positive one. Cheers, Baratza
Excellent customer service.
Reply from Baratza2026-07-31
Thank you taking the time to write. Reliable support is an important part of keeping Baratza grinders in service for years. Thanks again, Baratza
Expert reps
Reply from Baratza2026-07-31
Thank you for the kind review. We appreciate your confidence in our team’s product knowledge. Cheers, Baratza
The customer service rep was extremely…
The customer service rep was extremely helpful and sent me the replacement part promptly. Replacing corrected the problem!
Reply from Baratza2026-07-31
Thanks for sharing this. We’re pleased the replacement part arrived quickly and restored your grinder to working order. Thanks again, Baratza
Very accommodating
They believed me when I told them stuff that was wrong and had no problem helping me out
Reply from Baratza2026-07-31
We appreciate you taking the time to write. It’s good to know our team listened carefully and made getting support straightforward. Cheers, Baratza