Baratza (baratza.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
I am so impressed with the Baratza gang. They go beyond any service oriented company I have seen in the last 50 years. They worked with me to find the espresso grinder best fitted to my needs and then they follow-up with answering my questions. All with a quick response and a kind manner. Thank you.
Reply from Baratza2026-07-31
Your thoughtful review means a great deal to us. We’re glad the team helped you choose an espresso grinder suited to your needs and remained available for follow-up questions.
We grind, you brew!
Baratza
Very helpful technical support, explained why the grinder wasn’t working properly (old models used belts, new models gears) and supplied a replacement part promptly and at no cost. Excellent!
Reply from Baratza2026-07-31
Thank you for the kind review. We’re glad our team clearly explained the difference between the grinder designs and provided the needed part promptly.
Happy grinding!
Baratza
I had a small problem when replacing the motor in my grinder. I got quick service and a straight answer that solved my problem, with a follow up. Can't ask for more than that
Reply from Baratza2026-07-31
Thanks for sharing your experience. We’re pleased our team provided a clear answer and follow-up that helped you complete the motor replacement.
Happy grinding!
Baratza
The agent understood the problem, helped me troubleshoot and got me back up and running again quickly and easily.
Reply from Baratza2026-07-28
We appreciate you taking the time to write. It’s great to know our team understood the issue, provided clear guidance, and helped get your grinder running again.
Happy grinding!
Baratza
the fist agent had the wrong parts to order...only after calling back and checking did I get the correct parts!
Reply from Baratza2026-07-28
We’re sorry the first parts sent were not the ones you needed. We appreciate you calling back and giving us the opportunity to correct the order, and we’re glad the right parts were ultimately provided.
Kind regards,
Baratza
Your customer service agents were wonderful--patient w/ my questions, unstinting in their support, and knowledgable. The videos and documents they sent me were extremely helpful.
Reply from Baratza2026-07-28
We appreciate you taking the time to write. It’s great to know our team answered your questions thoroughly and provided useful videos and documents.
Thanks again,
Baratza
K
Kent · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
The support team was excellent
The support team was excellent: prompt and thorough response, links to helpful instructions and videos, and follow-up emails to make sure I had what I needed.
Reply from Baratza2026-07-28
Thank you for the kind review. We’re glad the instructions, videos, and follow-up gave you the information needed to move forward confidently.
Happy grinding!
Baratza
Courtesy and kindness of the agent. Quickly addressed my issues, knew I needed a new Encore and shipped it to me promptly. Thank you.
Reply from Baratza2026-07-28
We appreciate you taking the time to write. It’s great to know our team addressed your needs promptly and arranged the new Encore with care.
Happy grinding!
Baratza
I had trouble putting my first Baratza together, and coffee beans ended up in the housing. The Baratza person I spoke with had a new one sent immediately, emailed videos to help me put it together and followed up to see that it worked. Excellent service.
Reply from Baratza2026-07-28
We appreciate you taking the time to write. It’s great to know the replacement part and instructional videos helped you assemble your first Baratza and get it working properly.
Happy grinding!
Baratza
Customer service quickly identified the part that I needed and followed up to see if I needed any help installing. It did take about a week before it was shipped out but was supplied at no cost so I can’t complain!
Reply from Baratza2026-07-28
Thank you for sharing this. We’re pleased our team identified the needed part and checked in about installation. We also appreciate your patience while it was prepared for shipment, and we’re glad the support helped keep your grinder in service.
Kind regards,
Baratza
K
Karen · 2 reviews · Experienced 2026-06-06 ·
★★★★★
people there are amazing they took care…
people there are amazing they took care of my issue right away
Reply from Baratza2026-07-27
Thank you for the kind review. We’re glad our team was able to address the issue promptly and make the experience a positive one.
Cheers,
Baratza
Outstanding customer service and thorough follow-up. The team was very helpful and replacing my machine.
Reply from Baratza2026-07-28
Your thoughtful review means a great deal to us. We’re pleased the team provided attentive follow-up and helped with the machine replacement.
Kind regards,
Baratza
So willing to help and educate about the products.
Reply from Baratza2026-07-27
We appreciate you taking the time to write. Clear guidance and product knowledge are an important part of helping customers get lasting value from their grinders.
Happy grinding!
Baratza
Baratza customer service is the best I've seen. Quick to diagnose and quick to send a needed part. And this is a very old grinder.
Reply from Baratza2026-07-27
Thanks for sharing this. We’re pleased our team could identify what was needed and help keep an older grinder in service with the right part.
Thanks again,
Baratza
S
Steve Clark · 1 review · Verified · Experienced 2026-07-24 ·
★★★★★
Unbelievably great service
Unbelievably great service. Knowledgeable staff gave me verbal instructions as well as online videos to watch to easily solve.my problem. Couldn't ask for anything more.
They helped repair my Virtuoso and my Encore ESP.
Reply from Baratza2026-07-27
We appreciate you taking the time to write. It’s great to know the verbal guidance and online videos helped get both your Virtuoso and Encore ESP working again.
Happy grinding!
Baratza
W
William · 4 reviews · Verified · Experienced 2026-07-25 ·
★★★★★
Great service.
Reply from Baratza2026-07-27
Thank you for the kind review. We’re glad our team could provide the support you needed.
Cheers,
Baratza
