Baratza (baratza.com) has a 4.8 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
They can't really fix the problem. It's only 1+ year old and I couldn't grind differently. Expensive product but not really worth the price. Technical support was ok but could be much better. Disappointed.
We’re sorry the grinder issue remains unresolved. We also appreciate your feedback about the cost and the support experience. We’ll follow up directly to review what has already been tried and continue the conversation. Kind regards, Baratza
I had a problem with Baratza Sette 270Wi - the attachment assembly that holds the grinder stopped fitting onto the machine. I sent them videos and text describing the issue in detail and we had an email exchange. Baratza support was prompt and very polite. They kindly sent me out a free replacement part but this didn’t help. They said that after this point no more help will be given and I’d need to book in a service for £100+ plus parts. In the end I managed to fix the problem via advice from Reddit…. It was compacted coffee grounds in an obscure place on the grinder where Baratza failed to tell me coffee could accumulate. They said clean the machine of coffee grounds but gave no details about exactly where this needed to happen. Just to look at it, it looked completely clean of coffee grounds. I think my criticism of Baratza is the lack of expertise in diagnosing the problem and giving steps to solve. They said “clean the coffee grounds” but they never mentioned exactly where coffee could accumulate and cause the problem. Presumably someone at Baratza would have known about where the coffee could and would accumulate but decided to not reveal or they didn’t know. Either way I think they could have done better in this regard.
We’re sorry our guidance did not identify the source of the issue. While the replacement part and responses were provided promptly, the instructions did not clearly explain where coffee could collect within the grinder. We appreciate the detailed feedback and will review how we present diagnostic information for this type of problem. Kind regards, Baratza
Great service when fixing my grinders paddle wheels!
Thank you for the kind review. We’re glad our team could help with the paddle wheels and keep your grinders running well. Happy grinding! Baratza
Helpful, fast and flexible. Team was patient and solved the issue.
We appreciate you taking the time to write. It’s great to know the team stayed patient, adapted to your needs, and helped resolve the issue. Happy grinding! Baratza
Immediately sent a replacement part, no questions asked. Loyal customer for life.
Thank you for the kind review. We’re pleased our team could get the replacement part on its way quickly and help keep your grinder in service. We grind, you brew! Baratza
Helpful staff. Solved my problem. Highly reccomended.
We appreciate you taking the time to write. It’s great to know our team helped resolve the problem and made the process straightforward. Happy grinding! Baratza
This the way to take care of a first time customer! One phone call and your team (Happiness)sent thr perfect parts I needed so easily and truly kind service,helpfull advice .Thank you Baratza
Thank you for the kind review. We’re glad one call connected you with the right parts and useful guidance. Your recommendation means a great deal to us. We grind, you brew! Baratza
You never solved the problem . You sent a video and answer that was not my problem. Years ago I could call and you answered correctly. Customer service was 1 thing your company could be proud of . No w it is gone either to AI or my guess to someone who is clueless or does not want to take the time. NO I would not buy or recommend Baratza .
We’re sorry the support you received did not address the issue you raised. The information provided did not match your situation, leaving the original problem unresolved. We’ll follow up directly to review the details and continue the conversation. Kind regards, Baratza
Baratza went WAY ABOVE AND BEYOND! My Encore is at least 7 years old. Baratza patiently helped me with parts, videos, and advice to keep it going. I could probably keep it going forever if I don't decide that I want to get an even better Baratza. Our entire family uses Encores. I'm looking at upgrading to an ESP.
Thanks for sharing this. We’re pleased our team could provide the parts, videos, and guidance needed to keep your Encore working after many years. Supporting grinders for the long term is central to how we design and service them. Thanks again, Baratza
Baratza was quick to respond, part was on back order and took a while to be replaced
Thanks for sharing this. We’re glad the response was prompt, and we appreciate your patience while the back-ordered part became available and the replacement was completed. Kind regards, Baratza
quick to respond and very helpful. quality support leads to life-long customers.
We appreciate you taking the time to write. Responsive, knowledgeable support helps grinders stay in service for the long haul, and we’re pleased that came through in your experience. Thanks again, Baratza
Customer service was top notch. Very helpful and professional. I appreciate the promptness is response and the ease in which I was able to return and replace my grinder. Only reason I didn’t give a 5 ⭐️ is because that machine was broken from the start.
We appreciate the feedback here. We're glad the return and replacement process was handled smoothly and that the team was helpful throughout. We regret that the grinder arrived with an issue, and we're pleased support could help get things back on track. Kind regards, Baratza
The customer support agents were very helpful and sent me the replacement part to fix my grinder.
We appreciate the feedback here. We're glad the team could help with the replacement part and get your grinder back up and running. Reliable parts support is a key part of long-term ownership. Cheers, Baratza
Baratza’s customer service is amazing. They set the standard that other companies should follow. Every time I have contacted support, Baratza has responded promptly and quickly fixed the issue with no hassle. The gearbox in my grinder has gone out twice over the past 9 years. Both times Baratza immediately shipped me a new gearbox with instructions on how to install it. The second time I broke another part in the machine while installing the gearbox, and Baratza promptly shipped me a replacement part. Their support is vastly superior to any other company I have dealt with - it’s quick, effective, respectful, and genuine.
We appreciate you taking the time to write. It means a lot to hear that the team was able to help across multiple repairs over the years, from the gearbox to the replacement part and install guidance. Long-term support and repairability are a core part of keeping grinders in service. Thanks again, Baratza
Great customer service. The company replace my ring burr holder free of charge and provide video tutorials to help me install them. Very responsive over phone and via email.
We appreciate you taking the time to write. We're glad the ring burr holder replacement and installation videos were helpful, and that the team was responsive by phone and email. Ongoing support and repair resources are a big part of keeping grinders working well. Kind regards, Baratza
Responsive Customer Service and sympathetic to my request. Long time customer and was concerned that the Breville acquisition would affect the quality of service. Delighted to discover that this was not the case.
Thanks for sharing this. We appreciate your long-time support, and we're glad your recent experience gave you confidence that the service you know is still there. Consistent support over time matters just as much as the grinder itself. Kind regards, Baratza
Just the easiest to work with and so hepful and took great care of me and my issue.
We appreciate you taking the time to write. We're glad the process felt easy and that the team was able to help with your issue in a straightforward way. Dependable support is an important part of owning a Baratza grinder. Thanks again, Baratza
I liked that representative sent me photos of what to look for in real time while still on service call, so we could analyze the problem together. Then he sent me the part that needed replacing. Awesome service.
Thanks for sharing this. It is great to hear the real-time photos during the call helped narrow things down and made it easier to identify the part that needed replacing. Clear support and repairability go hand in hand. Kind regards, Baratza
The plastic holder for the outside burr cracked resulting in poor grinding. Support team was able to get a replacement part shipped out ASAP.
Thanks for sharing this. We're pleased the team could get a replacement part out quickly to help restore grind performance. Reliable parts support is an important part of long-term ownership. Cheers, Baratza
The representative knew immediately what my problem was and offered to send the part I was about purchase for no charge. He followed up with an email. Very thorough!
We appreciate the feedback here. It's great to hear the team identified the issue quickly, followed up by email, and helped with the part before you had to order it. Clear support and repairability are a big part of keeping grinders working well over time. Thanks again, Baratza
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