batflipshop.com

David your order states it was unable to deliver to the address YOU provided when you placed both orders. Once we receive the package back we will contact you for the proper address. We would appreciate if you would remove this one star review as this issue was caused by you not us! You didn’t even make any attempts to contact us by phone or email so we could help resolve this problem. I will email you a screenshot of the order form you filled out so you can see how you inputted your address. Please be fair to us and remove this review as our service shows we are a 5 Star Service

Good Morning Patrick, We are very sorry you have not received your product but lets review your order. You placed your order for a Jugs Pitching Machine on Sunday 9/1/24 at 12:14pm. Since we are closed on Sunday, the order was processed Monday. When customers use the Shop Installment Program we have to wait until we receive confirmation they have cleared your payment before shipping the product. Your machine was shipped at 3:04pm on 9/3/24 from Jugs Sports Warehouse. Since The Bat Flip Shop has no decision on what delivery service Jugs Sports uses We feel the negative review is unfair as we filled your order in one day and it is scheduled to deliver today per fedex. If you had issues with Fedex why didn't you call us or Fedex? We would have been happy to assist you to figure out what the issue was even though once the order is fulfilled we have no control over what Fedex does on their end. We would greatly appreciate you change the review to represent Our Customer Service not Fedex. We processed and and shipped the item in 2 business days, Our typical fast and awesome service. Call me with any other issues Patrick, Thank you Steven 559-612-4739

Thank you Football Dad for the kind words ! We strive to give old school customer service.

Hey Keith, I apologize for USPS delivering your order late. We shipped your order 2 day priority mail on 8/12/24 but it looks like they did not deliver it until the 19th. As you know, once it leaves our hands we have no control over delivery services. In good faith I am going to refund you the express shipping fee in hopes you will give us our 5th star ! :) Thank you for using us and again we apologize on behalf of USPS.

Thank you Scott ! One word does say it all 😊

Thank you ☺️ We are always trying to make our site better and better, we accept any feedback

Thanks Stuart, Old School customer service can’t be beat

Thank you Gabriel it’s comments like this that keep us striving to be even better 😊

Thank you Carlos it’s our customers who make us great 😊

Thanks Brandon any feedback on pricing is appreciated

Thank you 😊 we think you’re great too

Glad to make your experience enjoyable

Glad to be of assistance :)

Thank you Bonnie :) Always here to help

Look forward to your next visit Gabe :)

Appreciate the kind words my friend! Always here for ya!

Thank you Rb for the kind words.

Thank you Dawn! We strive to make sure our customers are treated like family.