Baudville

Thank you for your review. We're pleased to hear you were happy with both the quality of your trophy and the speed of delivery. We also appreciate your feedback regarding order tracking. We understand the desire for a simpler way to stay informed, and we've made improvements to our tracking and communication process based on feedback like yours. Thank you for taking the time to share your experience with us.

Thank you for your feedback. We understand how frustrating it can be when an order takes longer than expected, especially when previous experiences have set a different expectation. We also appreciate your comments regarding the lack of tracking information. Visibility into an order's status is important, and feedback like yours helps us identify opportunities to improve the customer experience. Thank you for taking the time to share your thoughts with us.

Thank you for bringing this to our attention. We sincerely apologize that your item arrived damaged. As soon as we were made aware of the issue, a replacement order was processed on April 30th. Our records indicate that the replacement was delivered on May 7th. We understand how disappointing it is to receive a damaged item and appreciate your patience while we worked to resolve the situation. If there are any remaining concerns with your replacement, please contact our customer service team and we will be happy to assist. Thank you for your business.

Thank you for your feedback. We're sorry to hear that your order arrived incomplete and that your concerns were not addressed with the level of care and empathy you expected. We understand how stressful this situation must be, particularly with an upcoming awards ceremony and after placing your trust in Baudville year after year. A member of our leadership team will be reaching out directly to learn more about your experience and review the matter with you. Thank you for bringing this to our attention.

Thank you for bringing this to our attention. We're sorry to hear the logo did not appear on the crystal award as expected. A member of our Customer Service leadership team will be reaching out directly to learn more about your experience and review options for resolving the issue. Thank you for giving us the opportunity to make this right.

We sincerely apologize for this experience. Receiving an order with missing and damaged items is frustrating enough, but then being told replacements were on the way and not receiving them only adds to that frustration. After reviewing your account, I discovered that while replacements had been communicated, a replacement order was never actually processed in our system. I am truly sorry this oversight was not caught sooner. To make this right, I have personally submitted a replacement order (SO195175), which will ship tomorrow and should arrive within 4–5 business days. Thank you for your patience. We appreciate the opportunity to correct this mistake and sincerely apologize for the inconvenience and disappointment this has caused.

Exceeding expectations is one of our favorite things! We're so glad you were happy with your order.

Wonderful! We're glad everything arrived when you needed it.

We sincerely apologize for this experience. We understand how frustrating it is to pay for overnight shipping, experience a delay in processing, and then have the package delivered to the wrong location. After reviewing your order, I confirmed that a refund of the expedited shipping charges was processed on May 12. While we are glad the shipment was ultimately delivered, we recognize that this fell well short of the level of service we strive to provide. If you have still been unable to locate the package within your building, please contact our customer service team so we can further investigate and work toward a resolution. Thank you for your feedback. We appreciate the opportunity to learn from this experience and sincerely apologize for the inconvenience.

Reading "I am so happy" made us smile! We're delighted the clock exceeded your expectations and hope it makes the recognition moment even more special for your employee.

Thank you for your feedback. We're sorry to hear this experience did not meet your expectations. We have reviewed your order and can confirm that the shipping refund has been processed. We also agree that you should have been provided with a case number and informed of the expected 7–10 business day refund processing timeline. We appreciate you bringing this to our attention, and we will be reviewing the interaction with our team to ensure accurate information is provided moving forward. Thank you for giving us the opportunity to improve.

What an incredible honor to be a small part of such a special presentation. We're delighted to hear that both you and Eric Roberts were impressed with the quality and craftsmanship of the award. Thank you for trusting Baudville with such a meaningful recognition moment.

We love hearing that the finished product exceeded your expectations! There's something especially rewarding about seeing a custom piece come to life, and we're delighted the paperweights made such a strong impression.

Wonderful to hear! We're delighted you were happy with both the product and the delivery.

We love hearing that the final product exceeded expectations! We're delighted the customization process was easy and that the award turned out even better than you imagined. Thank you for letting us be part of such a meaningful recognition moment.

Thank you for your continued trust and for taking the time to share your experience. We're glad the issue was minor and easily resolved, but we appreciate you bringing it to our attention. Feedback like yours helps us continue to improve. We're grateful to be your go-to source for trophies and celebrations, and we appreciate the recommendation!

We're glad to hear your trophy arrived on time and met your expectations. Thank you as well for sharing your thoughts on the tracking experience. We understand the desire for a simpler way to stay informed, and we've made improvements to our tracking and communication process based on feedback like yours.

We're so glad our team could help! Taking the time to answer questions and make sure customers feel confident in their purchase is something we care deeply about. Thank you for your kind words.

We're glad finding exactly what you needed was easy and that it arrived quickly. Thanks for choosing Baudville!

Thank you for bringing this to our attention. We're sorry to hear the personalization was not readable as expected. A member of our leadership team will be reaching out via email shortly to discuss a replacement and help make this right.