Beeasy

Hello—we sincerely apologize for the negative experience. We are working to optimize our shipping process; please place your trust in us, as we would never deceive you.

We apologize for taking up your time. We will improve based on your suggestions immediately.

Hello—we sincerely apologize for taking up your time. We have received your feedback. We will be working to optimize our delivery process and speed going forward. Thank you for your support, and we wish you a wonderful day.

Thank you for your valuable feedback; we will continue to improve. We also appreciate your liking of the product. Wishing you a happy life.

Hello, I'm sorry to have kept you waiting. The solution has been sent to your email address. Please check it.

Dear, thank you for your recognition. We will work harder and harder.

Thank you for your support, we will continue to work hard.

Thank you for your support. Please feel free to contact beeasy if you have any questions.

Hi Pal, Thank you for sharing your feedback. We would like to clarify the situation as accurately as possible. Regarding compatibility: Our product page explains that the case comes with a built-in screen protector and that external screen protectors may interfere with proper installation. This information is displayed before purchase, not only on the packaging. You requested to return the product, and we agreed to the return. As stated clearly in our published return policy: Non-Eligible Returns Customer Responsibility: Returns or exchanges due to customer error (e.g., purchasing the wrong model or intentional damage) will not be accepted. If you insist on returning the product, you will need to pay for the international shipping yourself. This policy applies to all international orders and is visible on our website before purchase. You asked that we cover the return shipping cost. However, this request was inconsistent with our stated policy, and therefore we could not approve it. Even though we followed our written policy and provided all product information transparently, the disagreement over return-shipping responsibility continued. To resolve the situation quickly and avoid further inconvenience for you, we ultimately issued a full refund without requiring the product to be returned. We remain committed to clear product descriptions, transparent policies, and fair service for all customers. If there is anything else we can assist you with, please feel free to contact us. — Customer Support Team

We’re very sorry to hear about the issues you experienced with the case, and we completely understand how frustrating this must be. This is certainly not the quality we want our customers to receive. We’d be happy to send you a replacement case. If you’re willing to accept a replacement, please contact us at [email protected] with your order number and full shipping address, and our team will arrange it for you as soon as possible. We truly appreciate your feedback, and if the replacement resolves the issue for you, we would be grateful if you could consider removing or updating your review. Thank you for giving us the opportunity to make this right.

We’re very sorry for the inconvenience you experienced. For international orders, the tracking information usually updates only after the package reaches the local country, so the early tracking status may appear slow or unclear — but your order was shipped on time from our side. We always aim to provide a smooth and reliable shopping experience, and we appreciate your patience throughout the process. We’re glad to see that your case has now been delivered. We sincerely hope this experience won’t lead to a negative review, as we are doing our best to improve and support every customer. If there’s anything more we can do for you, we’re here to help.

Thank you! We're glad you like the watch, and we hope you enjoy using it every day!

Thank you for your feedback. Unfortunately, I’m unable to see your order details from here, so I can’t check the shipment status directly. If your issue hasn’t been resolved yet, please contact us at [email protected] and our team will assist you as soon as possible. We hope this misunderstanding can be cleared up, and if everything gets resolved, we would truly appreciate it if you could consider removing the review. Thank you for your understanding.

We’re very sorry for the long delivery time and the inconvenience it caused. We understand how frustrating this must have been. Shipping times can sometimes vary due to international logistics, but we’re working hard to improve our delivery speed. Thank you for your patience and feedback — it really helps us do better.

We're so glad to hear that! Thank you for your support, and we look forward to serving you again.