I was so attracted by the good quality and fine price of the items I bought. And now I just placed my second order at this shop. I really love the stylish clothing in bellezeke. I will recommend this website to all my family and friends.
Bellezeke 回复2022-09-28
Hello,
Thank you. Thank you for your perchase. Thank you for your liking. Thank you very much!
Bellezeke
It is really helpful. I asked for a question via email and the staff from customer service responded quickly. I appreciated that.
Bellezeke 回复2022-09-26
Hi,
Thank you. We appreciate it, too! We are happy to help customer with any problem regarding their orders. And we have quick, friendly and helpful customer service. Should you have any question or need any assistance, do not hesitate to contact us agian, we will do the best to offer our service.
Bellezeke
I’m fond of their styles,fit is great, and the quality seems good.Overall,they are all over my expectation.
Bellezeke 回复2022-09-22
Hi Bondy,
Thank you for your liking! The style, quality and other aspects of our website are great. We will keep on working to offer the best service. Hope to see you again!
Bellezeke
1. Order took forever to arrive and they would not tell me when it was due.
2. They advised me one of my ordered garments was out of stock. Eventually agreed to exchange for cheaper item but have still not received a refund.
3. Garments arrived, terrible fabric and badly made. I asked to return for refund and they said I would need to apply for a refund. I said that the trouser fabric was see through and both garments did not fit. They asked me to photograph myself in the outfits and asked for my measurements, which I refused. They said I would need to return items to New York which would be expensive so they suggested I keep the outfits and they would give me a 30% refund. I said I wanted a full refund and am sending garments to New York. I feel this will not be the end of this saga.
Bellezeke 回复2022-09-21
Hello,
Sorry that you had unpleasant shopping with your order.
1. The exchange amount has been refunded with the money of the return items.
2. Rest assured that we meant no offense--The purpose of asking for pictures and other information was just to get more details to improve our products, such as making a decision as to whether we should increase the waist width of the clothes. Our size has strictly followed the relevant standards, so we attach great importance to your feedback on the size. I'm sorry the size and mateiral did not work out.
3. In this case, we can expedite the refund for you. So could you please get back to us (We sent you an email via [email protected]) with the tracking number of your return package so we can issue the refund for you ASAP?
Bellezeke
I’d appreciate that it’s better to show all sides and details of the clothes to make a decision to choose clothes.As generally I always see the front side on that website.
Bellezeke 回复2022-09-20
Hi,
Thank you for your feedback. Your suggestion has been forwarded to appropriate management team for verification and improvement.
Best Wishes,
Terrible co to deal with, send wrong colours, fabric is terrible and cheap, nothing like the linen they quote.
If you want to return or get a refund, forget it they openly argue with you and tell you they sent the right order. Do not deal with them, I am shocked they can operate in this manner
Bellezeke 回复2022-09-19
Hi Evelyn,
Sorry to see that you had unpleasant shopping experience in our website. This issue is a bit compicated, so I have sent you an email to convenienctly deal with it. I hope to hear from you so I can offer my assistance to rectify this problem.
Bellezeke
This is looking like a SCAM to me.
First, I never received my clothes despite paying extra money for a ‘speedy delivery’. Then, I managed to cancel my order after several emails back and forth saying it couldn’t be cancelled. Finally, customer services agreed to reimburse the full of my payment two weeks ago and I haven’t received any money in my Pay Pal.
Today, two days after posting my review, I was reimbursed. Many thanks. Maybe not SCAM but extremely poor service.
Bellezeke 回复2022-09-19
Hi Angela,
We have refunded you to the original payment account. Usually it takes 1-10 business days for the funds to settle. I have sent you an email with attachment for your verification. Please check it. I look forward to hearing from you.
Bellezeke
My first review:
The product is a cartoon version of their website photo. The item is poorly made, the material feels like a bedsheet. I took measurements before I ordered to be sure the size would fit. It is tight. I don't know who is writing these 5 star reviews.
Update: About Returns.
They requested that I document the problem, so I sent photos. If you are returning product, there are hoops to jump through. This is not a 100% satisfaction guaranteed return policy. That being said, they do respond to emails and as you can see they respond to each review here.
I was offered a small initial discount to keep the product. I did not want the shirt, no matter the shipping cost. And they followed up with a better "discount" to keep the shirt, which made sense to accept as I was already spending too much time dealing with this. I made a poor decision and will donate.
All you folks who are giving 5 star reviews, let us know what you bought because maybe there is a difference in products. I bought the Cotton And Linen Dragonfly Print Rope Lace-Up Top- Grey.
I'm still waiting for the small refund. Maybe it will come tomorrow. They say it will come in 3 to 7 business days. It's now 8 business days.
Bellezeke 回复2022-09-13
Hello,
Sorry that you had unpleasant shopping experience in our web, especially the size. Can you please send an email to [email protected] and give your order ID and recipient so I can verify your order and assist you? As I cannot verify your order.
Actually each of our merchandises has its own independent design, so the fit of products at the same size may vary. If you felt the size fails to fit, you can also contact us for a return within 30 days after delivery.
Bellezeke
Awful awful. Do not buy. Items very poor quality ,fabric incorrectly described. Have to jump through hoops to send items back and return is to USA so not cheap.
Bellezeke 回复2022-09-01
Hello. Sorry for any inconvenience.
We have confirmed that we offered you a solution in the email, but you said you wanted to return the items, so we respect your choice. In fact, we also have other better solutions. We value every customer's buying experience.
If you have any questions, please feel free to contact customer service centre.
Bellezeke
What I ordered was not what I received.
Bellezeke was quick to respond to the complaint of the shipping error and a full refund was given with 24hrs.
Bellezeke 回复2022-08-25
Hello. Thank you for your feedback.
We apologize for your dissatisfaction on quality problem. We have contacted you by email [email protected], please kindly to check it. Rest sured that we will try our best to help you.
As we always go through quality inspection on our merchandises before shipment, the problem you mentioned is being submitting to the warehouse to strengthen our quality inspection. We appreciate your feedback in our better service for you and other customers and really hope you can continue to pay attention to our website to witness our progress.
Thank you.
Bellezeke
Scam scam scam do not trust these people.
They call in linen and cotton, it’s rough, see through, cheap and nasty polyester.
Hideous products nothing like the website.
They ship from china, have a UK return address and then insist they items should be returned to USA at your expense.
A complaint to PayPal and I eventually agreed to 70% refund and keep the products. The items are now my new gardening trousers 😬
Bellezeke 回复2022-07-27
Hello. We are sorry for any inconvenience.
Should you need service for return or for anything regarding your order, please contact our customer service team to proceed. We will do our best to help.
And your share regarding return has been forwarded to the appropriate management team for verification and improvement. We appreciate your feedback in our better service for you and other customers and hope to hearing from you. Thank you.
What is shown on the website definitely does not match what you receive in terms of style and quality. What I received looks like clothes my mom sewed. The return policy is just too cumbersome to get though so I will be donating my purchases to Goodwill.
Bellezeke 回复2022-07-27
Hello. We are sorry for any inconvenience.
Should you need service for return or for anything regarding your order, please contact our customer service team to proceed. We will do our best to help.
And your share regarding style and quality has been forwarded to the appropriate management team for verification and improvement. We appreciate your feedback in our better service for you and other customers and hope to hearing from you. Thank you.
terrible quality clothes, should have know better than to order more than one item from abroad as have to pay own returns and they make you jump through hoops to get return label which is obvious attempt to put off doing so, seriously do not buy from here cheap material badly sewn with no care labels
Bellezeke 回复2022-07-27
Hello. We apologize for this situation.
Should you need service for return or for anything regarding your order, please contact our customer service team to proceed. We will do our best to help.
And your share regarding quality has been forwarded to the appropriate management team for verification and improvement. We appreciate your feedback in our better service for you and other customers and hope to hearing from you. Thank you.