BelleZeke is committed to providing women with the best cotton and linen style clothing, focusing on the customer's fashion experience.
Written by the business, not verified by us.Bellezeke (bellezeke.com) has a 1.9 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
Order a sweater for breast cancer and someone had written numbers on the inside of the back shoulder. Asked for a replacement and all they want to do is offer a refund of $5.00 and then I can order a new shirt. DO NOT ORDER FROM THIS COMPANY.....
Awful customer service. Non existent!! No phone support, only email & they don't respond. Ordered from them over a month ago & they claim package was delivered which it was not. Disputing the charge with my credit card co. Scammer co DO NOT order from them
After waiting for the item I purchased, I had to pay postage due. The sweater was supposed to be pink, and it was supposed to be connected to breast cancer month. The sweater didn’t come from the US. It was too small and it didn’t look anything like the advertised picture.
Shirt that I received was really bad quality … I want to return it and get a refund. Customer Service is not giving me much hope about that, but I definitely am taking it. Sending it back and taking it up with my credit card company. I need an address.
I will never order or recommend to buy anything from this company I have been waiting for my order for a month i send emails and and they say it is in transit from ireland and the next time it is in china i was under the assumption it was coming from new york
This is nothing like the picture. It is a very very cheap plain old t-shirt. The color in the picture is a saturated medium pink. This shirt is pale pink that is hard to see the white on it. It is so thin, you can see through it. Web site says MADE and Shipped from a NY USA WAREHOUSE. This shipped from. FRANCE. Sizing runs very small.
I ordered two dresses from this company. They were way too small and poorly made from the worst material I have ever seen. The return process was impossible.
If I could get zero stars, I would. Ordered clothing on 3/21/25. Never received merchandise. Have contacted company several times by email, and this problem has not been solved. I am out $61.57....very unhappy, unsatisfied customer. I will never order from this company again.
I would give no stars if it is possible. My item ware to small and bad quality. I made photos and sent all items back on 14th on August 2024. i am still waiting of my money (USD 120,80). Ord.32380S62936 Ordered 7/7/24 I want a full refund - don't order from this company. Ksenija Skalicky Slokan
Stay away from these frauds. They sent me the wrong skirt, charged me sales tax when my state has no sales tax, plus charged a higher rate of tax of $31.11. Their customers service is a joke and even though I sent the a picture of the skirt they keep insisting they sent me the right skirt. They offered me $11.00 for the $49.99 skirt I ordered. They would not send me the skirt I ordered or a shipping label to return the one I sent. The customer service rep stated even if I contacted them every day they will not resolve it. Basically the CS reps know they are scammers. Took a month to get part of my order. Still haven’t received the rest. Quality is horrendous cheap. Stuff made in China. I filed a report with PayPal and the company keeps coming back with ridiculous questions like “ Can you provide more details”. I gave all information,pictures etc and still giving me the run around. Don’t do business with them. They use multiple names, Bill PayPal under different name. China company.
I would give no stars if possible My item was - wrong colour and at least 4sizes to small so useless. Also can't get onto their site to complain. Ord. BZ200009417 Ordered 27/7/23 I want a full refund - don't order from this company. Claire Hakin
Dear Claire, We sincerely apologize that the item fell short of your expectations. In this case, we suggest you email our customer service with some pictures to resolve this issue. We will respond within 24 hours at the latest. As a matter of fact, our customer complaint team has already reached out to you to initiate the necessary steps to sort it out. Please check your inbox. Best regards, Customer Complaint Team [email protected]
I would give zero stars if possible. Don't buy from this website. I ordered a dress, it took months to be shipped, until I finally received a complete different product. The store told me my dress was not available anymore and offered me a PARTIAL refund for their mistake. The biggest absurd I heard, the store makes a mistake, stock out the dress I chose and offer anything less than full refund? Never again. This website is never going to be opened again.
Dear Mariana, We apologize for any inconvenience caused. After a thorough investigation, we found that the support team already applied for a full refund on your order. Please check our latest reply. As a token of apology, we will expedite the refund for you to receive it sooner. If you have any follow-up questions, please feel free to contact us. Again we apologize for the inconvenience caused. Sincerely, Customer Complaint Team [email protected]
don’t order unless you intend to keep as the return process is ridiculous
Dear Stefanie, We are sorry for any inconvenience caused by the return process. We will continue to optimize our return policy to make it more user-friendly. If you have any queries, please feel free to contact us. Best regards, Customer Complaint Team [email protected]
Ordered 6 items and paid with PayPal. Didn’t receive any acknowledgment of my order from Bellezeke so no order number and no contact details. Only 1 item received and again no order form in the packaging so no returns info and no way to get in touch with Bellezeke. I’m guessing a scam. ☹️
Dear Wendy, Thank you for taking the time to write the feedback. Please rest assured that we are not a scam. Your order number is BZ00007257; the second package has also been on its way; our customer service email is [email protected]; which you can all easily check by yourself if you log in to the account on our website. As for the return information, as per our return policy, which you can also see at the bottom of the site, the customer has to contact our customer service to start the process of the return. We will be emailing you to offer you more information. Customer Complaint Team [email protected]
This was my second order from Bellezeke and all 8 of the dresses have been fine. I anticipated that a Chinese firm would be likely to have different sizing so l opted for 5x and l am very pleased with all the items that l purchased. It is important to remember that their clothes are inexpensive. But l have found the quality of my dresses to be very satisfactory. My experience of their communications is also good, so overall l am a very happy customer. Thank you all at Bellezeke. Margo Burgers.
BEWARE!!!!! Bought 4 dresses. Two are WAY TOO SMALL and don't match the stated measurements. One of them is GIGANTIC and all were supposed to be size 4X. No phone number, no return address. My credit card lists a Chinese company. The "workmanship" is subpar. Unacceptable. The fabric is not linen. One dress hasn't been shipped yet and I will try though Facebook to tell them to keep it and send me a refund. The return address on the package doesn't exist.
Dear Valued Customer, We are sorry to hear that you had a negative experience with your recent purchase. We understand how frustrating it can be when the items you receive are not up to your expectations. We would like to address your concerns and resolve the issue at the earliest. Firstly, please accept our apologies for the inconvenience caused due to the sizing issue. We would like to assure you that our team takes utmost care while sizing our dresses, however, we understand that it may not have met your expectations. Regarding the fabric, we would like to clarify that our dresses are made of high-quality linen, and we source our fabric from trusted suppliers. We will investigate the matter further, and if there is an issue with the fabric quality, we will take necessary steps to rectify it. As for the address on the package, please note that it was only a transportation depot, not our return hub. Could you please share your order number with us? (via email or else) Our team will investigate the matter and get back to you with a resolution at the earliest. Sincerely, Customer Complaint Team [email protected]
Can't get them to give me the address to return clothes that are all WAY TOO SMALL for the sizing they listed on their web site. Very frustrating. The clothes are cute but much smaller than the standard S, M, L, XL. And then to get the run-around about how to return them adds insult to injury. Scammers!
Dear Customer, Thank you for bringing this matter to our attention. We are sorry to hear that your recent experience with our website did not meet your expectations. We understand that returning an item can be inconvenient and we apologize for any frustration this may have caused. We would like to make things right for you. Could you please provide us with your order number and the item that fit too small? This information will help us identify the issue and work on a solution that suits you best. Again, we apologize for any inconvenience this may have caused and we look forward to resolving the matter for you. Thank you for your patience. Best, Customer Complaint Team [email protected]
I wish I had read the reviews on this site before ordering. Sizes are way too small. And the ridiculous run around they give you when you ask how to return for refund is unbelievable. Asking for photos of me wearing the clothes?!? NO WAY! If they’re too small, how am I supposed to do that. Asking for photos is not listed on their return policy as required. Plus: it’s weird and inappropriate. They are evasive when asked for an address to return u wanted items. Is that because it’s overseas and shipping would be more expensive size than the items were? RIDICULOUS!
Dear Jane, We are sorry for any inconvenience caused. Orders are returnable and refundable. But as per our policy, we require all customers to cover the return shipping cost. Some customers may find it unworthy of return, so we would offer other solutions before giving the return instructions, which may cause some seeming round-around. If you don't feel satisfied with the solution the customer support team offered, kindly contact our customer complaint team at [email protected]. We will offer the best solution possible. Regards, Customer complaint team [email protected]
This company is a scam!! Fabrics are not as listed. Good luck trying to return anything.
Hello, We are sorry to hear about your negative experience with our company. We take customer feedback seriously and are committed to ensuring that all our customers enjoy their shopping experience with us. Regarding your complaint about our fabrics, we would like to clarify that we only sell high-quality fabrics, and we always ensure that the product descriptions are accurate. If there was an issue with the fabric that you received, we would be happy to investigate further and offer you a resolution. As for your comment about returns, we have a straightforward and customer-friendly return policy. We offer returns within 30 days after delivery. We understand that returns can be frustrating at times, but we will do everything we can to make the process as smooth as possible. Thank you for taking the time to leave your feedback. We appreciate your business and look forward to making things right. Best regards, Customer complaint team [email protected]
An item was missing from the order I received. I reached out to support@bellezeke 4 times and no one has responded. Had to file a complaint and dispute with PayPal. Furthermore, the address on the website is Milan, Italy. The charge on my PayPal account went to YuanYuan. I am very suspicious that these clothes are not made in Italy. UPDATE: Information in Bellezeke’s Trust Pilot response is not accurate. I provided all documentation including a copy of the order with order number clearly visible. Meanwhile, Bellezeke has tried to challenge my review here several times. Each time I have responded to Trust Pilot with documentation substantiating my review. PayPal was able to get a partial refund for me which I settled on because I didn’t not want to continue giving this scam my time over shipping charges. I will never again do business with Bellezeke.
Dear Christine, We apologize for the inconvenience caused to you due to the missing item in your order, and the lack of response from our customer support team. We understand how frustrating this can be, and we assure you that we are taking steps to improve our communication channels and response times. We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue. Looking forward to hearing from you. Best regards, Customer complaint team Update: Dear Christine, We apologize for the delay in offering you our service. The order couldn't be verified due to a system error. We have already found your order and sent an email to inform you of the latest update on the package. Kindly check your inbox. If you have any further queries, please feel free to email us. Again we are sincerely sorry for the inconvenience caused. Customer complaint team [email protected]
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