BelleZeke is committed to providing women with the best cotton and linen style clothing, focusing on the customer's fashion experience.
Written by the business, not verified by us.
Is Bellezeke legit?
Bellezeke (bellezeke.com) has a 1.9 out of 5 rating on OK.one, based on 53 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has replied to 76% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-10-24.
I wish I would have read these reviews before ordering- cheap, clothes that rip when you try them on! Of course they want pics, which I did provide, but I’m not holding my breath for a refund.
Reply from Bellezeke2023-04-18
Dear Veronica,
We apologize for your dissatisfaction with the quality of the item received. The picture was a method to help us verify the problem effectively. Please rest assured that we will take good care of this issue. And orders are returnable and refundable -- you can reach out to us at [email protected] to sort it out.
We tried to identify your order ID to take care of the issue but failed. So we wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue.
Looking forward to hearing from you.
Best Wishes.
The product I ordered arrived stuffed into a bag that was way too small. The tape on the bag was actually stuck to the clothes inside because it had torn during shipping. Not a single item I ordered was as described. I emailed and asked for a full refund and they responded asking me for pictures. I am not going to put on clothes that are too big or too small for them to judge whether they agree! Seams are crooked. Material is cheap. Quality is substandard in every way. I doubt I will get any money back. That is $185 gone to waste. I will continue to try, but I am not going to justify my dissatisfaction with photos. I will report this business to the online sights that allow it to advertise and to the BBB. Terrible experience. Terrible product. Terrible customer service.
Reply from Bellezeke2023-03-29
Dear Denise,
Thank you for your feedback.
When it comes to the problem about defective items, asking photo of the item is a fixed step in the return process, according to our return policy. There are at least 2 reasons why we have to do so.
First, we need the photo to confirm which item you are talking about. Oftentimes, customers only speak of the problem but we can see many items in that order and have no idea of which item has the problem at all.
Second, we need photo to verify the problem. In the past, we offered return authorization to some customers who claimed the item were defective. But we found no defects after receiving it. Therefore, we obviously can't verify the problem by bare words. We hope you can undertsand.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
I purchased a top on March 14th. I have yet to receive it. I have read the reviews and I am worried I might not receive it. Waiting...
Michal Benegasi
Reply from Bellezeke2023-03-29
Dear Antoinette,
We are sorry for your wait. If you have any queries about your order, please do not hesitate to get in touch with us (at [email protected].)
Upon receiving your complaint, we intended to conduct a thorough investigation into the issue and found that we failed to identify your order. We wonder if you could kindly provide your order ID and other info? Our email address is [email protected], we want to help you with this issue.
Looking forward to hearing from you.
I have finally heard back from them and they are insisting that I submit pictures with the clothes on! “Please submit pictures showing the quality and fit”
They want me to submit pics showing the clothes are too small and too big!!! 😳
So insulting, imagine how they might use this pics of me! This is crazy!
Reply from Bellezeke2023-03-13
Dear Faith,
Firstly, we are sorry for how you feel about our products' size. Because each of our merchandise has its independent design and material, with different body shapes, the fit of products at the same size may have various effects correspondingly.
Secondly, we apologize for your dissatisfaction with the quality of the item received. Please rest assured that orders are returnable and refundable --you can reach out to us at [email protected] to sort it out.
Last but not least, for your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
Update response:
Hi,
Please rest assured. The photo was only to confirm the problems.
Regards.
I have placed my order almost a month ago and have not received anything as of yet except an email
Reply from Bellezeke2023-03-13
Dear Yakuzan,
We are sorry for any inconvenience caused.
If you have awaited your order for a while without any update on the order status, we suggest you contact our customer service team to inquire about the status of the order. We can be contacted via email, at [email protected] or [email protected].
Regards.
No one will answer my emails..want to cancel an order not recd and return 2 items. Want you to credit my credit card and give me return address, please.
Reply from Bellezeke2023-03-06
Dear Diann，
Thank you for the review.
It is verified that the support team replied to your emails three times since last month. Each response was done within 12 hours after receipt. Yet you seem not to receive even one of them. (we have no idea why this happened.)
But we have another email address which is [email protected]. It can work well according to our experience. And the customer complaint team already tried to send you an email to check if you can receive it. We hope to hear from you.
BTW, if you still can't receive the email from [email protected], we suggest you go to Facebook and search for the official account of BelleZeke. We can also deal with it online.
Regards.
I would simply avoid!
I received 9 items out of 10 items so far and there are only 3 of them I can wear. The others are either too small ( I ordered a size higher just in case but none the less) or just really awful. The last one made me laugh: my husband asked me if it was a pj top - it was is a satin polyester that nobody in their right mind would wear outside. I wanted to give Bellezeeke the benefit of the doubt in my previous reviews. But none of the products are in cotton or linen as advertised. There were fortunately 3 items that look like the picture (the ones I wear) but they are in synthetic materials (viscose or rayon) and even at that price they are not a good buy. Save yourself the hassle and simply avoid.
Reply from Bellezeke2023-02-28
Hello there,
We apologize for your dissatisfaction with the fit and material of the purchase. Please rest assured that orders are returnable and refundable --you can reach out to us to sort it out.
For your convenience, the customer complaint team has sent you an email to start the process of resolving the issue. Please check your inbox. We hope to hear from you and that this issue is resolved ASAP.
Best Wishes.
First time ordering with this company, won’t be making any more orders. My item is nothing like the picture. The sizing is very small and I doubt if the fabric is actually cotton and linen, I wouldn’t know as there is no label on the item. The sleeves are supposed to be 3/4 and wide kimono sleeves, they’re normal sleeves. No idea where the ‘pleated’ feature is as mentioned in the description , certainly no pleats anywhere in the garment. No order slip or any returns label in bag. Shoddy.
Reply from Bellezeke2023-02-20
Dear Scotty,
Thank you for your feedback and sorry that the item didn't meet your expectation. In this case, we suggest you contact us and offer some photos to compare so that we can verify the problem and sort it out together. We can be contacted via email and the email addresses are [email protected] or [email protected].
We would also be appreciative if you can kindly offer your order ID or other info.
Regards.
Fraudulent company. This company cannot find my order in their system; told me they cannot locate my information (name, order date, email address, and shipping/billing information) because they have "no right to" (customer service's words). I gave them them the order number I was texted, and was told the number doesn't exist. However, the amount of my order was deducted from my checking account last week. I made the order via their website on January 3rd, 2023. Last week, customer service requested proof of charge from my bank, which I've not provided. Yet.
Today I emailed them a copy of my order confirmation text that contained a link to their website, confirming my order, the charge, items ordered, and shipping/billing address. We'll see what customer service comes up with next. I want my order, or a refund. Simple--please deliver "Bellezeke"!
Reply from Bellezeke2023-01-19
Dear Gretchen,
Thank you for the feedback. Honestly, I couldn't identify your order number via your user's name here either. We usually use recipient, email address, and transaction ID to identify order ID, which is a number that starts with BZ.
If the money has been taken and yet there is no order, then there must be something wrong. It was right that you offer the transaction ID or the screenshot of the payment to the support team. In this way, we can dig into it. If there is still no result, I suggest you contact the bank to make a further inquiry.
BTW we can be contacted at [email protected].
This company is a scam. I ordered a number of things. They did not fit right and they would not give me a refund. One dress I asked for in a larger size and they asked me to pay postage- fist mistake. I did it through PayPal and then the dress came in the same size I already had. Never go new dress and never got ANY refunds. DO NOT ORDER FROM HERE
Reply from Bellezeke2023-01-19
Dear Cathy,
Firstly we are not scammers. Secondly we have successfully refunded you the money you accepted back in June, which included the full amount of the item in the wrong size and a partial refund of the item that you were not willing to return. Lastly, the customer complaint team has sent you an email with the screenshot of the refund attached. Please check your inbox. If you have any follow-up queries, we can be contacted at [email protected].
Regards.
The dresses are very poor quality and the sizing is way off. I bought a large and the top of the dress was too tight, the bottom too lose. The material felt cheap and scratchy. Save your money. This company is a total SCAM!
Reply from Bellezeke2023-01-10
Hello there,
Please rest assured that we are a legit company. And items are returnable and refundable. If the item didn't fit or you don't like the quality, you can contact us at [email protected] or [email protected] to sort it out. In this case, we suggest you contact the latter.
Looking forward to hearing from you. (BTW plz don't forget to offer your order ID while reaching out to us.)
Regards.
do not even bother. the product and the photos are quite different..shipping takes weeks to arrive in USA. refunds- having done everything they asked they still want more..
shop elsewhere
Not sure how to reply to you. Dear customer,
Thank you for getting back to us and telling us your option. Here are steps of return.
(The product you return needs to ensure the tag and the clothes are intact and undamaged. Item should be put in the original bag that have the product codes.)
(1)Print the attachment and fill in the columns of “reason for return”, “logistic carrier” and “tracking No.”
(2) Take a clear photo of the form and then put it into the parcel.
(3) Take a clear photo of the delivery note and tracking number.
(4) Return the package to the following address:
J&M global logistic Inc
98 wakefield ave 3c
Staten island, NY 10314 the USA
+1-332-256-8382
We will refund you immediately after the receiving center receives your return package and checks everything is right. So please get back to us with the tracking number and photos we need after it is delivered. Sorry for any inconvenience.
Looking forward to your photos and tracking number.
So i did all this and then I was asked to please send the tracking # after I enclosed it in two different places. but I did and now i am awaiting the refund. the package took almost 4 weeks to arrive. and i get that there are delays.
Reply from Bellezeke2022-12-08
Hi there,
Thank you for taking the time to share your review on Bellezeke.
Admittedly, once the parcel is shipped, the normal waiting time is ranged from one week to three weeks. Therefore sometimes customers need some patience in waiting. If some hiccup occurs, for example, USPS takes your parcel to their mail recovery center to do a daily inspection, it even takes longer time for the parcel to arrive. We are sorry for any inconvenience.
But I don't quite understand the last but one sentence: having done everything they asked they still want more. What did the customer service representative ask you for? As far as I know, if they ask for an amount of info, there must be something important to compare or verify. Hope you can understand.
I was wondering if it's possible for you to offer your order ID so I can help you with this matter.
Bellezeke
Could you offer the email you used to place the order and the order ID (a number starts with BZ and looks like BZ123456) by emailing us at [email protected] so we can resolve this problem personally? We look forward to hearing from you soon.
I love cotton and linen clothing but not all products are true to that claim. I also love skirts and tops and dresses to mix and match. My purple skirt has just arrived, on time and well packed. I am so thrilled with the material, the colour, the well sown seams and zipper and I will be purchasing more products from you again as I need them. Thank you for your great products and your solid customer service.
I bought 4 items from Bellezeke, 3 received, one missing, among those 3 items received, only one looks like the one line images, another 2 are totally different, I am very disapointed
Reply from Bellezeke2022-10-18
Hello Amanda,
Sorry to see that you feel dissapointed with your order. In this case you can reach out to customer service to resolve the problems. We have sent you an email to start to sort it out. We hope to hear from you.
Bellezeke
Do not order from Bellezeke - their clothes are very unsatisfactory I received 2 out of 3 items that I…
I received 2 out of 3 items that I ordered from Bellezeke. The 2 items I got were not even close to the measurements of the items I ordered. I kept them because I didn’t want the headache of their return requirements. Finally after I contacted them, they told me to choose a replacement for the unavailable order. I told them I preferred a refund. No response so far from Bellezeke.
Always read the reviews before ordering from these online fly by night shops!
Reply from Bellezeke2022-10-11
Hi Peggy,
Thank you for bring this issue to our attention.
We verified your order and found that we have responded to your email and issued the refund to your payment account. We have sent you an email with more details and proof fo your verification. Please check your mailbox.
We are sorry for any inconvenience and sincerely hope the problem can be resolved ASAP.
Bellezeke
You always have some stylish clothes that I am looking for, and they are pretty nice.
Reply from Bellezeke2022-10-10
Hi, thank you very much for your review.
With your support, we will keep our hard work to offer better merchandises and service. If you have any query, please do not hesitate to get in touch with us.
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