Benro used Kickstarter to get funds for their self levelling tripod.
They then asked 3 years ago for full payment and increased delivery fees.
To this date the tripod is still not delivered, and they make false claims on delivering 50 and the next batch is on the way.
There are thousands of orders that were placed through Kickstarter and have not been delivered.
Kickstarter should also take some responsibility for funds generated through their site instead of just ignoring issues.
I received my tripod head, which unfortunately has a manufacturing defect. I contacted them to have it replaced and they want me to pay for shipping.
You would expect that they would have a good customer service since you are buying direct (saving them middle-men commissions).
Benro products are good, but better buy from a reputable seller so you get the after sales service. Don’t buy direct!
Do not buy from this company/website anything, there is a high chance of you not getting what you ordered. They not only delayed and didn't deliver what I've ordered but also continuously lied about making the refund in amount of $249.
An absolutely terrible company. Running kickstarters which are just scams, holding your money for a couple of years before sending a far inferior product than what was promised.
Hard to state the date of experience, as doing business with this company takes a couple of years, either to receive a product, or to get a refund.
Benro is not to be trusted. No customer care for professionals that rely on a trusted partner after time of purchase. If not a cheap disposable item make sure to value customer care, e.g. warranty, when comparing prices with other brands.
Buyers stay away!!! Benro Theta is over a year behind. Have been trying to get an update from Benro for months. No responses. Asked for my money back months ago and no response. Maybe Benro is having financial trouble and can't afford to reimburse the money you pay. Their website is not even updated. It still says shipping in May. DO NOT DO THE SAME MISTAKE I made... DO NOT BUY A BENRO PRODUCT! I am disappointed with Kickstarter. You would think that they would screen the trustworthiness of the companies they promote.
If zero was a number possible to use to review this company I think that still would be a big number to give to Benro.
This company used Kickstarter to get money for a product, they've collected over 2 million dollars from backers in the spring of 2023 and as of today May 2024 I haven't received my unit and like me other people is still waiting for their units as well, I've asked for refunds and never got taken seriously on that, their updates on the production and shipping are awful, All is asked is more clarity, especially when you play with people's money.
Sexpally
Cision
Manfrotto
Chipkie
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