Bestvibe

Dear Valued Customer, We sincerely apologize for the delayed response. This was due to an issue with accessing our email account, which we were only able to resolve this week. As a result, we have been responding to customer emails in the order they were received. When we read your message and saw that you had already left us a positive review, we immediately processed the shipment, as we also updated you in our previous email. We are not sure why you still changed the review to a negative one and said we forced you to leave a positive review. Besides, you left a new negative review. We would like to clarify that we never forced you to leave a positive review. Our intention was only to help you save the extra step of paying the price difference. You were always free to either leave a positive review or pay the difference, and the choice was completely yours. Now that the parcel has already been shipped, we have also sent the tracking information to your email for your privacy. Please check your inbox for confirmation, and hopefully the parcel will reach you very soon! If you have any further questions, please feel free to contact us at any time. Best regards， Bestvibe Customer Service Dept.

Dear Valued Customer, We are very sorry to hear about what your are encountered and we are also sorry that we could not provide you with a satisfactory shopping experience. However, based on the information we have at this time, we have not found your order. In order to resolve the issue for you as quickly as possible, could you please provide us with more information for verification? Such as the order number or the email account that you used to place the order. By the way, we found out that you are in the UK, but we are an American website, our website is "bestvibe.com". So, we are not sure if you have ordered from us or not. To avoid solving the problem for you delay, could you please confirm it again? Because there are so many similar things that have happened before. Of course, if you really ordered from our site, after you provide us with the effective information, we will check and give you a response as soon as possible. After we confirm the problem, we will give you a satisfactory solution, please don't worry. Finally, we hope that the problem you encountered will be solved soon. Best regards， Bestvibe Customer Service Dept.

Hi there, Thank you for your feedback, and we’re very sorry for the confusion and inconvenience caused. We've looked into your order (ID: 2025062823360360944), and we’d like to clarify that both items were indeed processed. While one item shipped first, the second item was slightly delayed due to warehouse handling time, but it has already been dispatched and is currently in transit. The tracking information has been provided to you via email. Please rest assured that we are a legitimate company, and your order is being delivered as promised. We truly appreciate your patience and understanding. If you need any further assistance, feel free to reach out to our customer support team. Best regards, Bestvibe

Hi there, We’re truly sorry to hear about your experience, and we completely understand your concerns. Please rest assured that providing order tracking and customer support is very important to us. Normally, the tracking information is provided within 24 hours after the order is shipped. If you haven’t received it, you can log into your account to check, or contact our support team — we’re more than willing to assist you. Our support team usually replies within 24 business hours (excluding holidays), and as we’re not online in real time, we kindly ask for your patience while waiting for a response. In the meantime, we’ve sent your order tracking information again — please kindly check your email inbox for confirmation. We genuinely hope to resolve this matter for you and restore your confidence in us. Please feel free to reach out with your order details so we can help you as quickly as possible. Best regards, Bestvibe