About Bestvibe👋 Welcome to Bestvibe — where Better Products, Smarter Solutions, Trusted Service meet your intimate journey.We believe intimate experiences should never feel cheap, shameful, or rushed. Everyone deserves safer exploration, genuine pleasure, more comfortable connections, and service you can count on. That’s why Bestvibe was created: to redefine the adult wellness experience with higher-quality products, user-first solutions, and thoughtful, respectful support.As a "value innovator" in the adult wellness industry, we stand against low-quality knockoffs, overpriced markups, and intrusive marketing. Instead, we’re committed to better quality at the same price, better value for the same quality, and a complete, stress-free shopping experience. In our 15 years of service, we’ve earned the trust of over 1,609,289 users across mature markets including the US, UK, Germany, France, the Netherlands, Italy, Spain, Japan, and more.We curate a diverse range of products to suit every desire — from body-safe toys and sensual lingerie to premium condoms and lubricants. Whether you’re exploring solo or with a partner, you’ll find options to match your comfort level and curiosity.Your privacy and peace of mind are our top priorities. Every order is shipped in plain, unmarked packaging with no sensitive branding, paired with fully transparent, trackable delivery. Your intimate journey stays completely confidential.To make your experience smooth and worry-free, we offer:📦180-day hassle-free returns for all eligible ordersWe also believe in empowering you with knowledge. Explore our buyer’s guides, honest product reviews, and community insights to learn more about your options, all without the awkwardness. We’re here to help you feel confident, curious, and cared for every step of the way.Elevate your intimate moments with Bestvibe — where wellness, education, and fun come together seamlessly. Discover your happiest, most authentic self with us. 😊
Written by the business, not verified by us.
Is Bestvibe legit?
Bestvibe (bestvibe.com) has a 3.2 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 39% give 1 star; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently emphasize the exceptionally helpful support team and the efficient handling of replacements when unexpected problems occur during orders. Many people also genuinely appreciate the remarkably wide selection of available items and the generally quick shipping times provided by the business.
However, some people mentioned recurring issues regarding delivery delays and prolonged waiting times for their packages to finally arrive at home. Consumers additionally noted serious challenges with unresponsive customer communication and receiving faulty products that proved difficult to resolve or replace properly. A few reviewers also expressed frustration about lacking tracking details and experiencing difficulties when trying to secure refunds for unfulfilled purchases.
Auto-generated from all reviews of this business. For reference only.
They were very prompt in shipping package I would have received it in few days but I think when I was filling out the address part auto fill put in the wrong zip code !? The post office sent it back to sender
I notified the sender about the issue and they promptly responded and was on helping me get the package returned
Thank you
Reply from Bestvibe2026-08-10
Dear,
Thank you so much for your warm and thoughtful review.
We have checked the logistics record and learned that you contacted USPS to revise the address successfully, and your package has been delivered smoothly to you.
We truly appreciate your understanding and cooperation throughout this little address issue caused by the automatic address filling error. It was our pleasure to respond promptly and assist you along the way.
Hope you enjoy your items, and we look forward to serving you again anytime in the future.
Best regards
Bestvibe
They are so wonderful for their service they even sent the package back, when it didn’t come
Reply from Bestvibe2026-07-23
Hi Terrence,
Hope you have a great day!
Thank you so much for your positive review. We really appreciate your recognition of our service. It meant a lot to us to help you resolve your delivery issue and successfully resend your package.
We always strive to provide reliable support to every customer. Please feel free to contact us if you need any assistance in the future.
Sincerely, Bestvibe
This is the first product I bought from Bestvibe and it had a functionality issue after only about a month. Unfortunately, we live in an imperfect world and these things happen from time to time. Bestvibe's customer service department responded very quickly and was happy to help find a solution. Since the product was defective they immediately offer to replace the item at no extra cost, including no additional shipping expense to me. I have worked in customer service and hospitality my whole life and this is how it's done properly. Keep up the good work!
Reply from Bestvibe2026-07-23
Hello!
Hope you have a great day!
Thank you so much for taking the time to share your detailed and honest review. We are deeply sorry that your first product developed a functional problem so soon after use.
We are always committed to providing a guarantee for every product we sell. We are very pleased to learn that our support team offered you a free replacement without extra shipping costs and provided timely assistance. Your recognition means a lot to our entire team.
We hope you enjoy the new product and look forward to serving you again in the future. Please feel free to contact us if you need any help.
Sincerely, The Bestvibe Support Team
Bestvibe Support Team
Two stars for a very quick delivery and quick initial response to order uk-237964. The mid tiered product turned out to be a useless piece of plastic that didn’t live up to the hyped up expectation and reviews. The short email correspondence and results proved that the company is not willing to find a solution, yet alone go the extra mile for their clients. I simply gave up on them, binned the toy and leaving this honest and balanced review. They lost a client and the reason is greed, because the solution was simple and inexpensive. All the best bestvibe!
Reply from Bestvibe2026-07-20
Dear Customer:
Thank you for your honest review. We are deeply sorry to learn that your experience with us was so disappointing, and we fully understand your frustration.
Please rest assured that we value every customer and have contacted you directly via email, hoping to resolve the issue amicably. We are eager to understand the problem and find a reasonable solution for you.
We value your feedback and hope you can give us a chance to improve.
Sincerely,
they got back to me thru email and provided me tracking info so maybe they arent that bad, depending on how long it takes to receive my package ill consider leaving 5 stars
Reply from Bestvibe2026-07-13
We sincerely apologize for the anxiety and concern this experience has caused you; we fully understand your unease regarding the inability to see order updates in your account.
The delay in our response was due to the fact that our customer service team operates only on business days and does not process emails over the weekend—we apologize once again for the lack of timely communication. The reason you cannot view your order history is likely because you checked out as a "guest" rather than logging into a registered account; consequently, the order does not appear on your account page.
Guest Tracking: No account is required. Simply enter your order number and the email address used at checkout on the tracking page of our website.
Please rest assured that your order is valid and is being processed smoothly. To put your mind at ease, we have sent you a detailed email containing complete order and shipping information. Your package is currently in transit and is scheduled to arrive as planned.
If you have any further questions after reviewing the email, please reply directly to it with your order number, and we will assist you immediately. Thank you for your patience and understanding.
Best regards,
Bestvibe
Overall I had great experience shopping with this company. The communication is good and the customer service was excellent. I didn’t know they had so many toys! Will be exploring more
Reply from Bestvibe2026-07-07
Dear Customer,
Thank you so much for your wonderful feedback! We are thrilled to hear you enjoyed your shopping experience with us and are satisfied with our communication and customer service.
We have a wide range of products for you to discover, and we can’t wait for you to check out more items. Hope to serve you again soon!
Best regards
Bestvibe Service Team
Great products listed. Fast customer service and hardly any wait time for delivery. Everything has been easy to navigate and purchase from.
Reply from Bestvibe2026-07-02
Dear Customer,
Thank you so much for your positive feedback! We are delighted to hear that you love our products and are satisfied with our efficient customer service and fast delivery.
We are committed to providing a seamless and enjoyable shopping experience for every customer. It means a great deal to us to have provided you with such a wonderful experience. We look forward to serving you again!
Best regards,
BestVibe
Hi there,
Thank you so much for leaving this fantastic 5-star review! We’re thrilled to hear you enjoyed our premium items and were happy with our customer support. Your recognition motivates us to keep improving. Hope to see you shop with us again!
Best regards,
BestVibe
Great company! And wonderful customer service ! Couldn’t be more pleased .
Reply from Bestvibe2026-06-29
Hi there,
Thank you sincerely for this amazing compliment! We’re overjoyed to know you are fully satisfied with our company and customer service. Your positive recognition is our greatest motivation, and we can’t wait to serve you again in the future.
Best regards,
BestVibe
Dear Customer,
Thank you so much for your lovely compliment! We’re overjoyed that you love our products. Feel free to reach out anytime if you need further assistance.
Best regards,
BestVibe
My experience with these great items reasonable price I I really like the product looks well wife is happy with hers definitely recommend buying from these people. They treat you well take care of the customers.
Reply from Bestvibe2026-06-11
Dear Customer,
Thank you so much for your wonderful feedback and kind words. We are truly glad to hear that you and your wife are satisfied with our products and service.
Your recognition means a lot to our team. We will keep working hard to offer quality items and reliable service for every customer.
Welcome to shop with us again anytime. Wish you all the best!
Best regards,
Customer Service Team
Bestvibe
Good time, they were very helpful and informative. Great customer service. I Look forward to receiving my package.
They were very helpful and informative. The customer service was very good. I'm look forward to receiving my package.
Reply from Bestvibe2026-06-04
Dear Customer,
Thank you so much for leaving such a wonderful review! Your positive feedback means a great deal to our entire customer service team.
We were truly honored to provide you with detailed and helpful assistance when you reached out to us regarding your order.
Should you have any questions regarding shipping tracking or the product itself after receiving your package, please do not hesitate to contact us. We wish you a pleasant shopping experience!
Sincerely,
Bestvibe
I am unable to give a star until me product arrives, i think its from China.
Tracking says weve collected your parcel.
After nine days the update of my tracking been received is unchanged.
Do they compensate the shipping cost out of respect ?
Reply from Bestvibe2026-06-01
Dear Customer,
Thank you for your feedback. We have already emailed you directly regarding your order and are actively working with the courier to resolve the delivery issue. Please rest assured that we are handling it. Thank you for your patience.
Best regards,
I have ordered from this company twice, I've had no issues, the packaging is discreet. I believe best vibes products are better than Adam &Eves and cheaper in price. I give the company a 5 star review
Reply from Bestvibe2026-05-28
Dear Customer
Thank you so much for your five-star review and kind words! 😊
We are delighted that you had such a wonderful shopping experience twice, and we sincerely appreciate your trust.
We are always committed to providing discreet packaging, quality products, and great prices.
Thank you again for choosing us – we look forward to serving you again soon!
Sincerely,
BestVibe
The product I ordered was out of stock & would have taken 3 to 4 weeks to get,
So they gave me another product which cost more for the same price & I wouldn't have to wait!
That's Good Customer Service!!
Thank-You
Reply from Bestvibe2026-05-29
Dear Customer,
Thank you so much for your positive review! We are delighted that you were satisfied with our service. Please feel free to contact us if you need any assistance.
Sincerely,
Bestvibe Customer Service Team
We are always here to help you 💛
Was beyond my expectations, was afraid to purchase after seeing some reviews, but it was great, fast shipping, got the product 4 days later, well packed, product is heavier than I thought, but it’s realistic, body like, good product quality
Reply from Bestvibe2026-05-27
Dear Customer
We are delighted to receive your feedback!
Thank you so much for your wonderful review! We are so glad you enjoyed our product and were satisfied with our fast shipping and meticulous packaging.
This means a lot to us. We hope you like our product and welcome you to visit us again anytime!
Sincerely,
BestVibe
This company is genuinely terrible. I order one of their silicone realistic butt masturbators on 05/06/26 and 4 days later I still hadn't even received an update on if my package was being shipped. They claim they have 48 hour shipping but that's clearly a lie and when I emailed them to get an update about my order they had audacity to tell me it was out of stock and they wouldn't be restocked until June 4th... So if I hadn't emailed them I assume I would've just been in the dark about my order for a month then right? why does their website still give you the option to buy something that's out of stock? And that's not even the worse part, they gave me option to change my order and I naively agreed thinking things would be better but they only got worse... Since I've talked to them, my order still hasn't arrived almost 2 full week laters because I believe they drop ship from China. Do yourself and favor and never give this company your business because they suck at pretty much everything tbf.
If anyone responds from bestvibe responds to this, no I won't be removing my negative review and so you know I'm not lying here's my order number for you to look over if you want proof of how negligent you are.
Order ID:2026050704390151270
Reply from Bestvibe2026-05-18
Dear Michy Ellis,
We are truly sorry for all the troubles, long waiting time and bad shopping experience brought to you, we take full responsibility for the out-of-stock issue and delayed shipment.
We sincerely apologize that our 48-hour shipping promise was not fulfilled timely, and we failed to inform you the stock shortage in advance, which made you wait anxiously.
As we communicated before, we have already replaced your item and arranged shipment as soon as possible. We also added a free water-based lubricant as our sincere compensation for this unpleasant experience.
Tracking Number: 9235990416422000267753
Tracking Link: https://tools.usps.com/tracking/9235990416422000267753
The parcel has arrived at Kansas City local postal facility on May 15 and is on the way for final delivery now. The slight delay is caused by local logistics arrangement.
We will strictly optimize our inventory management and shipping process later to avoid similar problems happening again.
If you receive the item with any problems, please feel free to contact us anytime, we will try our best to solve it for you properly.
Best regards,
Bestvibe Customer Care Team
I have seen a bunch of bad reviews and information which lead me to believe this is a scam and I nearly charge backed my order with my bank.
However within 24 hours I had tracking details that the package was with evri. And the package arrived quickly. Ordered on 13/05 and delivered 16/05.
Product was great and as described. Mostly discreet packaging other than the words (inverted doll) on the side on a small label. Not exactly a give away though. No suggestive images or wording.
I’m guessing experiences can be mixed from this company depending on stock. And the website doesn’t give as much info as maybe you would expect elsewhere.
But the product arrived, as described, within the timeframe promised in my experience.
Reply from Bestvibe2026-05-18
Dear valued customer,
Thank you so much for your genuine and detailed positive review!
We truly appreciate you sharing your honest shopping experience and trusting us despite seeing other negative feedback. We are delighted that your order was delivered swiftly, the item matches the description perfectly, and our plain discreet packaging meets your expectation.
We totally understand that occasional stock issues may cause different shopping experiences for different buyers. We are constantly optimizing our inventory management and updating product information on the website to offer better service for everyone.
Your kind recognition is the greatest motivation for us. Wish you have a nice day, and welcome to shop with us again anytime!
Best regards
Bestvibe Team
SCAM!!!!
THEY NEVER SENT MY PARCEL. Pretending that it has been delivered. When I asked for refund they asked me first to remove bad review and then I never get refund or item.
Reply from Bestvibe2026-05-12
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Was quick shipping had no problems willing to buy again
Reply from Bestvibe2026-05-09
Dear Customer,
Thank you very much for your valuable feedback! We are delighted to hear that you enjoyed a fast and smooth delivery experience.
We sincerely appreciate your support and look forward to serving you again soon. 😊
Best regards,
Bestvibe
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