AcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are.Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more.Welcome to take a look around our enticing store!
Written by the business, not verified by us.acmejoy.com (acmejoy.com) has a 4.0 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Events & Entertainment and its reputation is good. 23% of reviews are 1 star, a relatively high share; The business has replied to 81% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-30.
Most reviewers were somewhat happy with their experience overall. Consumers frequently share positive feedback regarding the prompt delivery times and the broad selection of solid, high quality products available. In addition, many individuals find the entire purchasing process smooth and greatly appreciate the helpful assistance provided by the support team when questions arise. Some reviewers were not happy with unexpected delays in shipping, extended waiting times, and items remaining unfulfilled for long periods. A number of customers also noted that customer service representatives can sometimes be completely unresponsive when attempting to resolve communication issues or tracking concerns.
Auto-generated from all reviews of this business. For reference only.Such good products can't wait for my next item the order came fast too
Dear Valued Customer, Thank you so much for your lovely feedback! We’re thrilled you love our products and satisfied with the fast‑shipping service. Looking forward to your next order with us! Best regards, AcmeJoy Customer Service Dept.
Great support service. They will help you until you get the service that you deserved. They have a wide variety of products for all your desires.
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. Providing services to considerate customers like you is the driving force of my daily work! It is because of customers like you that I am willing to work tirelessly for my work. I hope I will have the opportunity to continue to serve you in the future! Best regards, AcmeJoy Customer Service Dept.
I messed up on my address and they resent it out for me for free I appreciate that!!
Dear Valued Customer, We greatly appreciate your positive feedback. It’s always a pleasure to know that our customers are happy with our products/services. Thank you for choosing us, and we hope to continue exceeding your expectations. Best regards, AcmeJoy Customer Service Dept.
Customer Service was very helpful taking care of a shipping issue for me. Very responsive and pro active. Highly recommend!!
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers. We appreciate your trust in our company and look forward to serving you again in the future. Best regards, AcmeJoy Customer Service Dept.
My product became lost during Transit and customer service reached out quickly and addressed the situation. I will definitely order from acmejoy in the near future. I'm also satisfied with the price of the products.
Dear Valued Customer, Your kind words mean a lot to us. We’re thrilled to know that you’re satisfied with our service. We strive to provide the best experience for our customers, and your review is a testament to our commitment. Thank you for your support! Best regards, AcmeJoy Customer Service Dept.
Great price and fast shipping. Best of all their support team. They emailed back within 20 minutes to help with a user issue. Will absolutely purchase from them again!
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. I am flattered to receive your good comments! Providing services to considerate customers like you is the driving force of my daily work! It is because of customers like you that I am willing to work tirelessly for my work. I hope I will have the opportunity to continue to serve you in the future! Best regards, AcmeJoy Customer Service Dept.
Great customer service. There was a mixup on my address. Acmejoy responded quickly and corrected the mistake instantly. Great people to work with. Great products. You won't be disappointed.
Dear Valued Customer, Thank you for your wonderful review! We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Best regards, AcmeJoy Customer Service Dept.
They provided very great customer service, and the process is super easy, and the product quality is high and worth the money.
Dear Valued Customer, We greatly appreciate your positive feedback. It’s always a pleasure to know that our customers are happy with our products/services. Thank you for choosing us, and we hope to continue exceeding your expectations. Best regards, AcmeJoy Customer Service Dept.
They did not give me my order. They took my $60 for a product told me on Tuesday. It will be here by nine then it turned to Thursday. It will be here by nine but still nothing here…. The customer service told me they were off for a holiday. After the second time it didn’t show up now I’m trying to get my refund. They do not do their service and I have screenshots of when it’s telling me it’s supposed to be here I give this rating a zero.
Dear Valued Customer, We sincerely apologize for the repeated delivery delays and the unsatisfactory customer service experience you encountered. We have located your order and replied to your email with a compensation solution. We have adjusted our service schedule and logistics tracking process to prevent similar delays from happening again. Please check your email for full details, and feel free to message us anytime if you have further concerns. Best Regards, Acmejoy
Firstly I’d have to say I was surprised the ordering went so smoothly I received the order promptly packed very good the order was complete no issues and a great turnaround time.Gotta give em their props everything there that was ordered. They seem to have something for almost anyone and the products are solid and of high quality customer service is very knowledgeable friendly and very helpful I will definitely be purchasing from Acmejoy again recommend to others such a cool company. Thank you HT
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. We’re honored by your excellent review! It’s customers like you who make our job enjoyable and rewarding. We’re committed to maintaining the high standards that have earned us your praise. Thank you for your kind words and continued support. Best regards, AcmeJoy Customer Service Dept.
I'm 100% satisfied with this purchase I made. It's fun just unwrapping it to see what's the next step to construct my partner, she's perfect 👌.
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We’re glad to know that our efforts are recognized and appreciated. Your satisfaction is our motivation to keep improving. We appreciate your business and look forward to your next visit. Best regards, AcmeJoy Customer Service Dept.
My product had a problem and I did a short video to show them. They saw it and sent me a replacement for it.
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. We’re delighted to hear that you had a positive experience with our service. Your satisfaction is our top priority, and we’re glad we could meet your expectations. We look forward to serving you again in the future! Best regards, AcmeJoy Customer Service Dept.
Every thing was done pretty quick and the delivery was very fast,also kept in touch with me all the way through it, the product was good quality
Dear Valued Customer, We’re honored by your excellent review! It’s customers like you who make our job enjoyable and rewarding. We’re committed to maintaining the high standards that have earned us your praise. Thank you for your kind words and continued support. Best regards, AcmeJoy Customer Service Dept.
The customer service is great! I appreciate their flexibility and support.
Dear Valued Customer, We greatly appreciate your positive feedback. It’s always a pleasure to know that our customers are happy with our products/services. Thank you for choosing us, and we hope to continue exceeding your expectations. Best regards, AcmeJoy Customer Service Dept.
I was not happy that I was not notified in advance as was my understanding and then notified several months later after expiring. They were also very show in responding to inquiries about time-sensitive sales that expired before I could get my answers. Then I received a product that did not work and they handled it very professionally. They asked me a couple questions to ensure it wasn't working and I was not at fault and then sent me a replacement. It is my favorite and the best toy ever. I am very pleased that they were very fair and responsive to my request. Thank you Acmejoy!
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers. We appreciate your trust in our company and look forward to serving you again in the future. Best regards, AcmeJoy Customer Service Dept.
Customer Service has NOT been ever adequate not even answering several of my messages and when they do it is too late to take advantage of a sale. And when they send out notices they're not timely nor even still relevant. For example: Why would they send me a message almost a month late advising me my points were about to expire when they had already expired? Why tell us they will always notify points are ABOUT to expire and not do that. Now I'm waiting on a response to a product I received 6 days ago that does not work. One more day and they would not accept my message. Will they reject it because they wait for a week to read it? Its really too bad because I like their products but may decide to go elsewhere if they ignore this message.
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? Normally we respond in 24 hours generally and give you a solution for your problem(Excluding weekends and holidays), if not receive reply from us, maybe the email is blocked, you could check the spam box and see if there are any emails from us. This is our email account: [email protected], you can give us a reply by this email if you cannot find any records. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
Dear Valued Customer, We are really sorry for the problem that you have encountered. But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product. While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry. But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
The prostate toy I purchased works amazing. However after a few weeks it stopped working - I sent in a replacement order with videos to show what was the problem, and Acmejoy was very helpful and quickly sent me a replacement. Thanks!
Dear Valued Customer, Thank you very much for your understanding and patience as we worked through this issue. We’re honored by your excellent review! It’s customers like you who make our job enjoyable and rewarding. We’re committed to maintaining the high standards that have earned us your praise. Thank you for your kind words and continued support. Best regards, AcmeJoy Customer Service Dept.
So first off products were amazing quality. very nicely put together and sturdy without being uncomfortable. Secondly Customer service is super, had a small concern and it was handled quickly and efficiently! highly recommend this company and definely will be buying more with confidence!
Dear Valued Customer, Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers. We appreciate your trust in our company and look forward to serving you again in the future. Best regards, AcmeJoy Customer Service Dept.
never received product they said 3to5 days and still no product item shows up on shop as still waiting for conformation just another web sight taking your money i used them 1 time befor and all was fine now who knows what is happening ill have my credit card company investigate
Dear Valued Customer, We are really sorry for the problem that you have encountered. From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation? This is our email account: [email protected], you can give us a reply by this email. In order to deal with the problem for you soon, we sincerely look forward to hearing from you. Best regards, AcmeJoy Customer Service Dept.
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